Mohamed Hamdy Morshedy is seeking a challenging position in a multinational company where he can greatly benefit the company and improve his skills. He has a Bachelor's degree in Commerce majoring in Accounting from Cairo University. He has over 13 years of experience in sales, customer service, and management roles in industries such as telecommunications, furniture, and food. He is skilled in Microsoft Office, QuickBooks, networking, and both written and spoken English and Arabic.

1. M O H A M E D H A M D Y M O R S H D Y
Medan Hawalli
Kuwait
Mobile: 97333088 &96696106&69008386
E-mail: m.morshedy@amkmd.com
# OBJECTIVE
Seeking a challenging positionina multinational
company that I can be one of a great benefit tothe
company and at the same time improve my skills.
#EDUCATION
Graduated From Cairo University At 2006
Bachelor of Commerce
Major: Accounting
# SKILLS
 Excellent Knowledge of M.S Excel (accounting),
M.S Word.
 Very Good Knowledge of Quick Books, M.S
Access, M.S PowerPoint, InternetandSearching.
 Very Good knowledge of Outlook. , software ,
hardware and network
 Yat professional diplomainnetworking ( YPDN )
 Native language Arabic.
 Very Good command of both writtenandspoken
English.
 personal Skills:
 Capability towork under pressure.
 enthusiastic andfriendly attitude
 Strong verbal communicationskills.
 Sound knowledge inessential computer
applications.
 Perfect negotiationskill

2. # WORK EXPERIENCE
 Americana Kuwait Cake & Bakeries Division
Sales Supervisor ( Horeca ) ( jan 2014 – presnet )
 Establish NewSectionbusiness {HORECA } .
 Manage Corporate Sales Hunters new account.
 Generating New Business Account(B2B &B2C ) .
 Create annual business ContractswithCorporate Account.
 Set Annual Forecasting Target andbudget Cost by 120,000 KD for first
year as start new Business.
 DevelopCatering Business Area.
 Management teamConsist of 3 Sales Repand 1 Credit Sales man.
 Present our Company profile updatedto our Customers.
 Business Analysis for pervious andNewHorecaBusiness.
 Set Routes for Sales Reps
 Make Double visit withSales Reps
 All paper work , Daily Sales Report , Visibility
 Zain Kuwait ( Oct 2010- Jan 2014 )
Branch Manager .
Supervisor at Customer Services .
 I workedas customer service Supervisor inZainRetail
 managing and motivating a teamto increase sales andensure efficiency;
 managing stock levels andmaking key decisions about stock control;
 analyzing sales figures andforecasting future sales volumestomaximize profits;
 analyzing and interpreting trends tofacilitateplanning;
 using informationtechnology torecordsales figures, for dataanalysis and
forward planning;

3.  dealing withstaffing issues suchas interviewing potential staff, conducting
appraisals and performance reviews, as well as providing or organizing training
and development;
 ensuring standards for quality, customer serviceandhealthand safety are met;
 resolving healthandsafety, legal and security issues;
 responding tocustomer complaints andcomments;
 promoting the organizationlocally by liaising withlocal schools, newspapers
and the community in general;
 organizing special promotions, displays andevents;
 attending and chairing meetings;
 updating colleagues onbusiness performance, newinitiativesandother
pertinent issues;
 touring the sales floor regularly, talking tocolleagues andcustomers, and
identifying or resolving urgent issues;
maintaining awareness of market trends inthe retail industry, understanding
forthcoming customer initiatives andmonitoring what local competitors are
doing;
 Initiating changes toimprove the business, e.g. revising opening hours toensure
the store can compete effectively inthe local market;
dealing withsales, as and whenrequired.
 Banta Kuwait for furniture ( Dec 2008-Oct 2010 )
 I workedas sales supervisor
 Workedas executive sales
 Vodafone Egypt ( Sep 2005 –NOV2008 )
Senior Customer Servcies
 Senior representative innight shift teampremiumsegment

4.  working in customer service out boundcalls
 workedin 32 project
 workedin campaigns management team
 filling system
 Fill feedback for knowledge, whenrequired.
 answering customers inquires
 support complained team
 Fill complaint forms if it can’t be solvedon the spot.
 Own and manage the customer relationship, resolving calls inan efficient and
timely manner.
 Actively listentothe callers to assess andclarify service needs.
 workedas customer service inboundcalls
# PERSONAL INFORMATION
Date of Birth : 15/12/1984
Place of birth : Kuwait
Marital Status : married.
Citizenship : Egyptian.
Car : have License anda car
Visa : resident visa
 Reference
 Sarwat Omara: senior supervisor in night shift team (Vodafone EGYPT)