1. Lutendo Gogoro
PERSONAL PROFILE
Name : Lutendo Gogoro
Nationality : South African
Race : African
ID Number : 8909056552080
Marital Status : Single
Contact Details (c) : 071 099 5639
Contact Details (w) : 011 294 4859
Email : lutendog@nedbank.co.za
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2. EDUCATION SUMMARY
EXTERNAL
Matric 2008 Valencia Combined - Nelspruit
IT Engineering Couse Modules completed 2009 CTI – Nelspruit (Course incomplete)
Computer Literacy,
A+ Preparation
N+ Preparation
I-Net Preparation
Windows Server 2003
Wireless Network and Security
Windows XP, Windows server
Windows 2000, Microsoft Access
Programming Languages
Microsoft Front Page HTML++
Network Architecture and Protocols
Network +
I-Net +
INTERNAL
Microsoft SharePoint 2010 Beginners 2010 LETS COLLABORATE CONSULTING
Microsoft SharePoint Lists Course 2010 LETS COLLABORATE CONSULTING
Microsoft SharePoint Intermediate 2010 LETS COLLABORATE CONSULTING
Microsoft Sharepoint Permissions Course 2010 LETS COLLABORATE CONSULTING
Nedbank SDLC Method Foundation 9200MP-O 2012 CS INTERACTIVE TRAINING CC
Nedbank SDLC Method Readiness Check Online 9000MRC 2012 CS INTERACTIVE TRAINING CC
Fundamentals of Visual Modelling using UML Online 9100VM-O 2012 CS INTERACTIVE TRAINING
CC
Implementing the Nedbank SDLC Method Online 9300MI-0 2012 CS INTERACTIVE TRAINING CC
Foundation of Business Analysis 2012 George Washing Business School
Nedbank Junior Management Programme 2013 GIBBS Business School
TECHNICAL COMPETENCIES
• Systems – NTE, Banking Platform, IBS, HOGAN, CIS
• Sharepoint Basic & Intermediate
• Visio –
• Business Analysis
• Testing – UAT
ACHIEVEMENTS
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3. • Ongoing 2014
Talent Grid
• Box 5: Core Performer with potential 2014
• Box 5: Core Performer with potential 2013
PERFORMANCE RATINGS
YEAR END 2014 3.82
MID YEAR 2014 3.82
YEAR END 2013 3.90
MID YEAR 2013 3.80
WORK EXPERIENCE
Employer : NIC -Staff Assisted Systems
Position : System Specialist
Period : 1 year 8 months (01/07/2013 to date)
Employer : NIC - Staff Assisted Systems
Position : Junior System Specialist
Period : 1 year 6 months (05/12/2011–30/06/2013)
Reason for leaving Promotion – on appointment
Employer : Nedbank Consumer Banking
Position : Team Leader
Period : 9 months (01/05/2011 – 04/12/2011)
Reason for leaving Better career opportunity
Employer : Nedbank Consumer Banking
Position : Sales Consultant
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4. Period : 11 months (01/06/2010 – 31/05/2011)
Reason for leaving Promotion
Employer : First National Bank
Position : Bank Teller & Enquiries Clerk
Period : Contract (temporary employment)
System Specialist
SAS IBS Innovation
Key Responsibilities
IBS System Specialist and Document Catalogue Custodian (Retail)
Producing IBS High Level Functional Impact Assessments for Business requirements that will impact IBS
Provide solution recommendations to the business based on the High level business requirements. Tracking
initiatives
Provide guidance and awareness to the business to act as Systems Specialist for IBS/BP in order to meet
stakeholder and client requirements aligned with the Banks strategy.
To provide system and product knowledge input and system support for the end-to-end management of the
IBS/BP systems.
Plan and manage the release calendar.
Chair the Forum meetings and manage the requirements from the business.
Understand, elaborate, define and document realistic client needs and requirements (when required) across all
products/segments/brands.
Provide third line client support to stakeholders on these systems.
Key Performance Areas:
Provide input and review business requirements specifications;
Ensure relevance and accuracy of business cases;
Document and manage release calendar and plans;
Project specific communication; Provide recommendations;
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5. Third line system support:
Relevant product query resolution, investigation, feedback, incident logging, change requests / TRS, root cause
analysis, solution recommendation.
Testing (UAT): Input and review Test Strategy, test cases, test results.
Project involvement:
Review requirements documents, inputs into requirements, document requirements were required. Knowledge
management of systems, channels and / or products:
Research as required for input to project documents, review and give input to business cases, advice and consult
regarding relevant system.
System, Product and process enhancements:
Identify areas for improvement, recommend enhancements.
Drive development and implementation of solutions, document and control releases.
Requirement specification:
Review and give input to scope of requirement, feasibility analysis, document requirements, recommend
solutions,
Research:
Requirements gathering, learning systems and processes, ensuring user friendly design and layout of products
and processes on the system
.
Personal development:
Performance agreement and personal development plan in place.
Performance appraisal done twice per annum.
Formal and informal learning and development as per development plan.
Living the values.
Key skills and competencies: Resilient and Resourceful Analytical willing to share knowledge Proactive
Reference Name: Tiisetso Ponoane
Reference Title: Systems Manager: Banking Platform/IBS
Working Relationship: Manager
Junior System Specialist
Key Responsibilities:
Achieve SLA for Pre execution and Execution phases:
Evaluate business concept;
Review requirements and provide input;
Log requests on the Pre-work Forum/IBS Pipeline Release Plan and Calendar for BP Releases and Maintenance
patches
Review Banking Platform functional specs against requirements with the objective of ensuring that the business
requirements have been met.
Track and monitor Banking Platform timelines and scope and plot the planned vs the actual scope and timelines
Communicate the status to all relevant stakeholders;
Sign off the testing completed on document catalogue Banking Platform Incidents;
Analyse, investigate BP incidents and ensure resolution.
Log TRS/IM for system enhancements and ensure implementation;
Test and sign off fixes
Release and Project delivery for Document Catalogue;
Review requirements and provide input; Implement document catalogue changes on front end application;
Conduct UA testing and sign off
Incident Management for Document Catalogue;
Analyse, investigate IBS document changes and ensure resolution;
Log TFS for system enhancement and ensure implementation Release and project delivery management for
BAU;
Review requirements and provide input; Log front end change requests on SAS share point;
Keep change requests up to date as per Pre-Work forum discussion and input from stakeholders
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6. Reporting
Provide input into OPCOM report;
Highlight trends; Facilitate meetings with stakeholders to discuss trends and recommendations
Key skills and competencies
:
Analytical willing to share knowledge Proactive Resilient and Resourceful
Reference Name: Tiisetso Ponoane
Reference Title: Systems Manager: Banking Platform/IBS
Working Relationship: Manager
Reference Tel Number: 011-294-1063
Team Leader
Key Responsibilities
Capturing applications from sales consultants
Quality Assurance
FICA checks
Checking applications that had to be returned to sales consultants
Key skills & competencies
Teamwork
Attention to detail
Product knowledge
Sales Consultant
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7. Key Responsibilities
Client Analyst Analyses clients to understand client needs, create business opportunities, evaluate and mitigate
credit risk Client Service
Provides and maintain exceptional customer service.
Sales Person Promotes and sells products / solutions and related services
Team Player The role focuses on participating in a team, fostering of teamwork and co-operation. Teamwork can
extend beyond the boundaries of the department
Consultant Acts as a trusted adviser and drives the creation of business value through the alignment of the
offering to business requirements
Key skills and competencies:
Ensure compliance and conformance through: accuracy of documentation, legislation, risk and safety
management, escalation process; housekeeping (clean desk policies etc);
FAIS supervision process; respond to daily e -mail communication; responsible for all client FICA requirements;
act as FAIS representative and comply with all legislative requirements.
Action control checklists; prevent negligent losses
Reference Name: Karen Steyn
Reference Title: Sales Manager
Working Relationship: Manager
Reference Tel Number: 013-756-5016
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