Lucas Ricardo Mendes de Souza has over 20 years of experience in IT and digital solutions development, currently working as the Manager of the agile consultant team at INMETRICS. He has extensive experience implementing agile frameworks like Scrum, SAFe, and Lean, as well as other methods including Lean Six Sigma, CMMI, ISO standards, and analytics. Some of the key projects and roles mentioned in his experience include managing an agile transformation project using SAFe, implementing agile processes and measures at multiple companies, and maintaining ISO and CMMI certifications.

1. Al. dos Arapanés, 725, Ap 13A, Moema
São Paulo – SP – Brazil +55 11 99220-3113
lucasrmdesouza@gmail.com.br
Summary
Lean, Agile and Innovation evangelist, with large experience on IT and digital solutions development, transforming team and
organizations from traditional to modern and innovative processes, optimizing it’s capacity to product development efficiently.
Was perform different roles, such as, Software Developer, Architect, Coordinator, Manager and Consultant, exercising different roles,
developing a comprehensive knowledge, always using the most modern and actual best practices and techniques available, such as:
SCRUM, SAFe, LeSS, Nexus, Agile, Innovation with Design Thinking, Analytics (predictive and prescriptive), CMMI, ISO, PMI, Six Sigma
(DMAIC), Lean Six Sigma, Lean Software Development (KANBAN), BSC, Strategy Maps and others.
• 2017 – BSP – MBA – Innovation Management (finishing on Dec/2017) – São Paulo - SP
• 2017 - Boston College - Global Business - Strategy, Operations and Leadership in the 21st Century
• 2015 – Lean IT Certified by Exin – São Paulo - SP
• 2012 - IT SMS / IEC IRCA ISO 20000:2011 Lead Auditor IRCA Certified by BSi - São Paulo - SP
• 2011 – QMS ISO 9001:2008 Lead Auditor IRCA Certified by Bureau Veritas - São Paulo - SP
• 2004 – Lean Six Sigma Black Belt Formation and Certification by MIDomenech - São Paulo - SP
• 2001 – Specialization in Project Management with PMI by FIAP - São Paulo - SP
• 1999 – Specialization in Software Engineering by ITECI - Recife - PE
• 1998 – Bachelor in Computer Science - UNICAP – Univers. Católica de Pernambuco - Recife - PE
Academic qualifications
Technical Skills
DESIGN THINKING
AGILE METHODS
SCALED AGILE
LEAN IT
ANALYTICS
DEVOPS
SIX SIGMA
CMMI DEV / ACQ / SVC
Soft Skills
PRESENTATION
COMMUNICATION
NEGOTIATION
LEADERSHIP
OPTIMISM
RESILIENCE
Languages
ENGLISH
SPANISH
Experience
INMETRICS – Manager of the agile consultant team
August of 2015 until now
CTIS – Software factory manager
July of 2014 until July of 2015
Quality manager/ Processes improvement manager
December of 2013 until June of 2014
ISD BRAZIL – Senior consultant – Process improvement
May of 2004 until November of 2013
IBM – EPG Member / PPQA Coordinator
July of 2001 until May of 2004
Summary of Courses
DESIGN THINKING ON PRACTIVE
LEAD AUDITOR ISO 9001 QMS
LEAD AUDITOR ISO 20000 ITSMS
LEAN IT
SCRUM MASTER
SAFE AGILIST (AS)
ITSQC – eSCM
PMID
RMUC
IRUP
OOAD
PRINC. FUNCTIONAL TESTING
BUSINESS MODELING
IBM RATIONAL TOOLS
https://www.linkedin.com/in/lucasricardo/?locale=pt_BR
Linkedin
Lucas Ricardo Mendes de Souza
Agile and Innovation Manager

2. Experience
INMETRICS – Manager of the agile consultant team
August of 2015 until now
• Manage project of Agile Transformation with Scaled Agile (SAFe).
• Technical manger and Coach of the Agile Consultants (Agile Coach).
• Strategical and Portfolio Manager of the agile initiatives.
• Implement Value Stream with measures compatible with agile methods (Velocity, Burndown and CFD).
• Financial and technical manager of agile operations (Agile Coach and Agile Testers teams).
• Monitor, control and report performance indicators related of contracts (SLAs).
• Pre-sales and presentations of agile and consultant portfolio to new customers.
• Develop technical and commercial proposes, with pricing and cash flow.
Cases:
• Development and sale the new offer of Agile Transformation using Scaled Agile (SAFe).
• Implement the Agile Office – conducting the first project of Agile Transformation on the large financial institution.
• Develop and implement solution of Dashboards using the Inspire Tool.
• Develop and implement new Agile Tester offer.
CTIS / SONDA IT – Software factory manager
July of 2014 until July of 2015
• Responsible for manage the Software Factory operation on São Paulo – SP. Team of approximately 50 professionals, with several
projects in technologies C #, Java, Mobile and SharePoint.
• Manage the contractual relationship with customers Such as PRODAM, Multiplus, and SPC.
• Manage of customer’s demands (Services Orders), prioritize and allocate Project Managers to meet the demands.
• Perform operational financial management, with budget and results.
• Manage of Human Resources and their capabilities.
• Monitor, control and report the performance indicators related to contracts.
• Perform start-up of new contracts and participate in pre-sales activities.
• Prepare technical and commercial proposals, with pricing and service plan.
Cases:
• Team developed and design of operation, to achieve full contract of PRODAM.
• Made the operation profitable since January of 2015.
Quality manager/ Process improvement manager
December of 2013 until June of 2014
• Supporting the Executive Committee, Managers and Coordinators of Software Factory (Managing and Coaching).
• Participate in the definitions of the Strategic Planning.
• Collect, analyze and report performance indicators related to Business Objectives.
• Managing the Process and Tools Improvement Projects.
• Conduct reviews and audits to identify opportunities to improve processes.
• Conducting evaluations and approve technological tools and solutions.
• Plan and conduct internal audits of ISO and CMMI.
• Participate in commercial activities and pre-sale.
• Identify, maintain and share knowledge database and best practices.
• Provide technological solutions and tools for development teams.
Cases:
• Maintain of Certification ISO 9001 and CMMI Level 3.
• Definition and Process Development Methodology to various contracts, using Agile Methods.
https://www.linkedin.com/in/lucasricardo/?locale=pt_BR
Lucas Ricardo Mendes de Souza
Agile and Innovation Manager

3. Experience
ISD BRAZIL – Senior Consultant– Process improvement
May of 2004 until November of 2013
• Processes Improvement Program and Project Manager
• Lean Six Sigma Methodology Consultant and Instructor
• CMMI DEV and SVC, ISO 9001 and 20000 Auditor and Evaluator
• Responsible to Appraisal Wizard tool commercialization strategy.
Cases:
• CMMI DEV Lv5 Certification: Accenture and Capgemini (CPM Braxis).
• CMMI DEV Lv3 Certification: BSI Tecnologia, CAST, CESAR, CGI (Logica), CPM Braxis, CPqD, CTIS, Resource, Sonda Utilities (Elucid),
SQUADRA and T-Systems.
• Lean Six Sigma Methodology implemented: Accenture e Capgemini (CPM Braxis).
• Agile methods implemented with CMMI certification: CT&S e Instituto Atlântico.
• Multi Model internal audit process implemented on CPqD (ISO 9001 e CMMI).
IBM – EPG member / PPQA coordinator
July of 2001 until May of 2004
• Software Engineer and Support processes definition.
• Deploy tools to automate processes (Suite Rational).
• Member of Quality Management Committee (QMX), responsible for CMMI and ISO certifications.
• Member of Software Metrics Office, applying several estimating techniques.
• Commercial activities.
Cases:
• Deploy Rational tools, such as: Clear Case, ReqPro, Clear Quest e Rose.
• Develop solutions to automate technical documents generation using Rational SODA.
• CMMI DEV lv 3 and 5 Certifications on Software Factory.
• Maintain ISO 9001 certification on Software Factory Project Management.
• Creation and Manage internal audits team (PPQA).
Ogeda – Software Factory / Position: Sr. System Analyst | WEB Developer Specialist | Unibanco Team Coordinator
Period: from May of 2000 thru July of 2001
Main Activities:
• Unibanco developers Team Coordinator (WEB Development).
• Analyst responsible to WEB Solutions research and standards.
• Architect responsible to develop architectural standard to CFO System on Unibanco, using Windows DNA (VB, ASP, Java
Script, ComTI e SQL).
• Team member of Quality Group, responsible to research and develop processes and tools (Rational)
Case of success:
• CFO System Developed using WEB as interfaces and Mainframe integration.
• RUP and Rational tools customized and deployed on Software Factory.
• Software Engineers trained and able to use OOAD, UML and Rose.
Grupo Elógica – SGH 2000 / Position: System Analyst| Developer
Period: from August f 1995 thru May of 2000
Main Activities:
• SGH2000 - System Manager Mortgage - System Analyst and Developer.
• R&D WEB Development solutions, responsible to migrate functionalities from Mainframe (COBOL) to Windows DNA
Architecture.
• Provide training and instructions to SGH users.
Cases of Success:
• Develop and deploy the first WEB based functionality on Bandep, capable to permit that customers can get duplicates.
• Develop the accounting report and billing module of SGH.
• • Deploy the SGH in companies such as: BANORTE, BANESE, BESC, BANDEPE, BRB, COHAB PA and COHAB SC.
https://www.linkedin.com/in/lucasricardo/?locale=pt_BR
Lucas Ricardo Mendes de Souza
Agile and Innovation Manager

4. https://www.linkedin.com/in/lucasricardo/?locale=pt_BR
Carnegie Mellon University – SEI - Software Engineering Institute:
• Introduction on CMMI-DEV v1.3 – WIRH CMMI-SVC v1.3
Supplement
• SCAMPI Appraiser - Standard CMMI Appraisal Method for
Process Improvement v1.3
Carnegie Mellon University - ITsqc - Information Technology
Services Qualification Center:
• ITSQC - eSCM - Capability Determination Methods Course
• ITSQC - eSCM - eSourcing Capability Model for Service Providers
Course
• ITSQC - e-SCM-SP - Implementation Course
Certifications:
• Lead Auditor QMS IRCA da ISO 9001:2008 – Bureau Veritas
• Lead Auditor IT SMS / IEC IRCA 20000:2011 – bsi
• Lean IT
Summary of the main Courses
IBM Rational
• PMID – Principles of Managing Interactive Development
• RUPF- Rational Unified Process Fundamentals
• IRUP - Implementing Rational Unified Process (RUP)
• RMUC - Requirements Management With Use Case
• OOAD - OO Analysis and Design using the UML
• Principles of Functional Testing
• Business Modeling with UML
• Rational Rose, Rose for J2EE e Rose Add-Ins
• Rational ClearCase Fundamentals for Windows
Agile:
• Scrum Alliance - Scrum Master
• SAFe - Scaled Agile Framework
• SAFe Agilist Certification
Others:
• IT Partners - ITIL Foundation Course
• Design Thinking on practice
• High Five
Lucas Ricardo Mendes de Souza
Agile and Innovation Manager