Alexandre Hakomaru is a 34-year-old Brazilian IT professional with over 18 years of experience in technology management, development, and consulting. He currently works as an IT Coordinator for Claro, a major Brazilian telecommunications company, where he manages a team of 23 employees and is responsible for ongoing system support and projects. Previously, he held IT management roles at Hospital Israelita Albert Einstein and Itaú-Unibanco, and consulting roles at Everis Consulting and startups. He has expertise in areas such as telecommunications processes, CRM, mobile and web development, project management, and strategic planning.

1. Cônego Januário St., 165
Ipiranga - São Paulo - Brazil
Phone Number +55 11 99167-4896
Brazilian, Married, 34 years old
Alexandre Hakomaru
www.linkedin.com/in/ahakomaru / ahakomaru@gmail.com
Objective
IT Development Manager; IT Product Manager; Consulting.
Main Qualifications
Technology Professional for over 18 years (Management, Development and Consulting);
Strong background in team leadership and IT projects, focusing on the development and release of new
products and continuous improvement of systems/products in development cycle and on-going support;
Experience in Supply and Budget Management (Capex and Opex);
Development of integrated solutions (business and technical), Architect Solution Definition and project
leadership in large companies of Telecom, Financial, Services, Mass Retail and Insurance segments.
Specialist in Telecom Business Process (eTom based), strong knowledge of BSS and OSS. Actually working
with CRM and Retail Sales (Stores, Dealers, Call-Center, e-commerce, web and mobile Self-Services) and
Product development;
Worked for several companies such as América Movíl, Claro (Brazil, Rep. Dominican, Israel), Itaú-Unibanco,
Santander, Johnson & Johnson (Brazil, EUA) , Bunge Alimentos e Sony, Hospital Albert Einstein (Brazil, EUA,
Barcelona), worked on start-up of companies in Brazil (Meridian GS);
Main strengths: Leadership ability, negotiating skills, business planning, communication, process managing,
analytic capability (understand the issue and implement action plans), project delivery and establishment of
goals focused on results;
Experience with Web, SmartCliente, Mobile, Cloud Computing projects using Java based, C++, Oracle DB/PL-
SQL, HTML5, JavaScript, IOs, Android, SOA, WOA, Oracle ESB;
Experience with the Products: ATG e-Commerce, Amdocs Solutions (Ordering, CRM, Self-Service, e-Product
Catalog, Ensemble Billing), Sales Force, SAP Mobile Plataform, etc. Metodology and Best Pratices: e-TOM,
PMI, SCRUM, CANVAS, CMMI, ITIL, Six Sigma, etc.
Academic Background
 MBA in Information Technology Strategic Management, Getulio Vargas Foundation, 2008
 Bachelor, in Information Technology, São Marcos University, 2003
Professional Background
CLARO S/A. Telecom company with operations nationwide. 60 million customers, currently present in over
3560 cities. Controlled by America Movil, one of the five largest telecom groups in the world.
TI COORDINATOR. (Aug/2012 - Present) / TI Specialist. (Jan/2006 - Dec/2011)
 Coordinator of a System Development Team. Responsible for managing activities and career
projection of 23 employees;
 Responsible for System On-Going Support and continuous improvement, Project
management/delivery. Retail Sales Systems (wireless, broadband Internet access, television and
telephone). C. 30 projects per year, 25.000 users, 6MM subscribers and 38.000 transactions (sales)
per day;
 Responsible to choose, contract, managing the budget, establish SLA with the Suppliers;
 Technical Leadership of America Movíl Program to IT restructuring for fusion of the AMX Group
companies. The goal of the program is consolidate all systems and customers data for Claro, Net and
Embratel. Main activities:
o Responsible for process and system assessment AS-IS, and development the program project
plan (future solution architect – TO-BE);
o Preparation of RFP, selection, product acquisition and contract the provider (Amdocs);

2. o Responsible for the Corporate System platform project delivery, merging all sales channel,
product catalog, Sales Force Automation (SFA) and customers data. (Products: Amdocs
Ordering, CRM, Sales, Multi-Channel Self-Service, e-Product Catalog e Ensemble Billing);
o Managing Team with 40 resources, software factories (Brazil, Israel, India), development team,
tests, migration and on going Support;
 Self-Service Mobile Application Development (Web based: HTML5, JavaScript, WOA, REST, Java,
C++);
 Assessment Telecom Process (eTom based) to model KPI that is following by América Móvil, Holding.
(Product: IBM Cognos);
 Business Case development to create new VAS and Pos-Paid (Quad-Play) Products;
HOSPITAL ISRAELITA ALBERT EINSTEIN. One of the most highly regarded in Latin America, in 1999
became the first health institution outside the United States recognized by the Joint Commission
International.
IT MANAGER. (Dec/2011 – Ago/2012)
 Manager responsible for CRM System (SalesForce), WEB (.Net) e Mobile applications;
 Responsible for a team with 14 employee (developers and Project Managers) and Suppliers;;
 Presentation to executive committee (officers, directors and president) of new projects to approval of
scope, budget and planning;
 Relationship with the business areas to analyze, make HLE (cost & effort) and plan new projects;
 Negotiation of new and renewal contracts (40% budget reduction - OPEX).
ITAÚ-UNIBANCO. Brazil's largest bank, administration of assets estimated at R$ 575 billion, with a net worth
of about R$ 51.7 billion and a combined loan portfolio of R$ 225 billion.
SÊNIOR SYSTEM ENGINEER. (May/2004 – Jan/2006)
 Deployment the Corporate Credit Hiring System , through business rules is capable of providing credit
options without a human analysis;
 Development of a BPM system for Wholesale Credit, Foreign Exchange and Legal Department,
responsible for managing the projects and on-going support.
EVERIS CONSULTING. Multinational consulting firm providing business and strategy solutions, application
development, maintenance, and outsourcing services. A company of NTT Data.
SENIOR IT CONSULTING. (Jan/2003 – May/2004)
 Development of Technical and Commercial Proposal for technological renovation of Santander
Insurance Systems, responsible for the Assessment AS-IS / TO-BE to build a new system;
 Implementation of Corporate Portal (B2E, B2B) for the Johnson & Johnson Group, Bunge Alimentos
and Sony Latin America. Technologies: ATG, Documentum, Google Search and WebMethods.
MERIDIAN GLOBAL SOLUTION. Start-up focused on e-commerce development - Dot-COM Bubble.
SYSTEM SPECIALIST IN WEB SOLUTIONS (CORPORATE PORTAL). (Mar/2001 a Jan/2003)
AGROSITE.COM.BR - WEBMASTER / SYSTEM ADMINISTRATOR. (Jan/2000 a Feb/2001)
FUTURARTE MULTIMÍDIA - MULTIMEDIA SPECIALIST. (Nov/1998 a Jan/2000)
Others Knowledge
Language: ENGLISH: Advanced – Advance Language School (EUA, 2009)
SPANISH: Intermediate – Private Class (Argentina, 2001)
Main Courses and Seminars:
- Managment to Accomplishments by Falconi – INDG – São Paulo
- Project Management (PMI) – DMR Consulting – São Paulo.
- Process Analysis (6 sigmas) – Expertise Consultoria – São Paulo.
- COBIT, ITIL and CMMI Foundations – Claro (ISACA, Pink Elephant e ISD Brazil) – São Paulo.
- Preparation of Proposals and Effective Presentations – Junior Consultoria – São Paulo.
Extra Activities:
- Partner and Director of Mulisha Estúdio Criativo (www.mulisha.com.br);
- Participant Sustainability project of the São Paulo City Hall (compostasaopaulo.eco.br).