Omar Underwood has over 10 years of experience in project management, quality assurance testing, and instructional design using Agile Scrum methodology. He is skilled in MS Office, various project management and Agile software, video production, and technical writing. Underwood has experience leading teams as a Scrum Master and creating training materials. He is currently pursuing the Certified Scrum Master certification.

1. OMAR UNDERWOOD
Riverside CA 92507
Phone: 951-742-1579/ Email: ounderwood84@gmail.com
Career Summary
I excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec
project completions. Able to merge customer and user needs with business requirements, budgetary
restrictions and logistical considerations to meet project deliverables. I am a Scrum Master that is currently
in process of gaining the title of Certified Scrum Master. I have a high competency for computer software,
and I have succeeded in utilizing new innovative software to enhance performance during my career. I am
an asset whether working in teams or alone. I am a gifted communicator with excellent writing skills. I am
looking for a position with a reputable company where I may utilize my skills and experience to the benefit
of the company's goals. I have experience with project life cycle management, using Agile Scrum
methodology. I have 4+ years of experience supervising project teams as a project manager and project
coordinator.
SUMMARY OF QUALIFICATIONS
Computer/ Software Knowledge/ skills
• All MS Office programs including MS Word, Visio, MS Project, InfoPath, OneNote, PowerPoint,
MS SharePoint site creation
• Lean Concepts training (Six Sigma, 5S, 5why’s etc.)
• Scrum Training, Scrum Master, Scrum Team Member
• Project management/ Agile software (Jira, Rally Dev, Agile Zen, Asana, Instagannt, etc.)
• Inter-Office communication (MS Outlook, Lync, Gmail, Google Talk, Screen sharing, Drop Box)
• Excel knowledge (Pivot tables, Expense reports, spreadsheets)
• Training authoring software (Articulate Storyline, Articulate Online, Lockstep)
• Video shooting/ editing software (Final Cut Pro, Apple Motion, Camtasia, Adobe Suite/ Creative
Cloud apps, Apple Keynote, Jing)
• Technical writing skills (work instructions/ manuals/ training /job aids)
• Excellent written/oral communication
Accomplishments
• Developed an automated supply delivery system for 200+ employees to get daily supplies.
• Served as Scrum PM for Motion Star International for a cell phone application.
• Introduced Agile Scrum methodology to Hunter Industries Production department
• Conceptualized, trained and led an Agile Scrum team dedicated to creating training materials,
work instructions and job aids.
• Created multiple presentations for managers and executives for competitive analysis, product
research, product feature requests, and training materials.
• Provided administration and management of a Facebook game with over 50,000 daily users.
Professional Experience
IMedRis Data Corp.- Fontana CA. (2015)
IMedRis Data Corporation is a company that develops software used for medical studies.
Project Manager/ Customer Service QA
• Served as the point person for projects
• Liaison between the development team and customers for all project phases
• Customer service calls

2. OMAR UNDERWOOD
Riverside CA 92507
Phone: 951-742-1579/ Email: ounderwood84@gmail.com
• QA testing of issues in customer systems
• Led/ Participated in customer calls
• Helped customers with issues within the system
ABG Communications- Mira Loma CA. (2014-2015)
ABG Communications is a digital printing company. Their focus is primarily on digital printing of
correspondence between Medicare health care providers to thousands of beneficiaries. These include,
Explanation of Benefits forms, Transition letters and Formulary documents for Medicare part D
customers across the country.
Project Manager- Information Systems
• Serve as point person during projects for customers and project teams
• Work alongside software developers to create/ maintain proprietary web portals used by
administrators and customers.
• Project lifecycle management
• Creation and management of workflows within projects.
• Lead and participate in daily/ weekly meetings between management, developers, QA teams
• Lead and participate in daily/ weekly phone meetings between Project teams and customers
• QA tested digital products. Reported discrepancies to software engineers for fixes.
Hunter Industries- San Marcos CA. (2012-2014)
Hunter Industries is a manufacturing company based in San Diego Ca. They have been in business
over 28 years and have over 1,500 employees. They specialize in world class irrigation innovations and
outdoor lighting.
Scrum Master PM- Instructional Design (LMS course creation)
• Introduced Agile Scrum Methodology to Hunter Industries Production Dept.
• Trained employees how to use Agile methodologies and fill roles on a scrum team
• Led 2 to 3 week sprints
• Led sprint planning meetings with Scrum team and product owners
• Led daily stand-ups with Scrum team
• Led sprint Review meetings
• Led sprint retrospective meetings
• Assigned tasks to a Scrum team of 4 employees
• Created technical training for Lean Concepts in manufacturing.
• Used MS Project to create charts, track project progress, create reports, assign tasks
• Used Rally Dev, Agile Zen, Asana, Instagantt tools to track sprint progress
• Created a course list and site using Microsoft SharePoint.
• Technical writing for work instructions and Job Aids
• Utilized burn down charts to track backlog progression
• Shot and edited training videos using Final Cut Pro
• Designed training modules using Articulate Storyline
• Created Work Instructions using Lockstep
• Performed technical writing for work procedures
QA Engineer- Software dept. / web technologies
• Black Box testing of web based applications used for golf course commands.

3. OMAR UNDERWOOD
Riverside CA 92507
Phone: 951-742-1579/ Email: ounderwood84@gmail.com
• Cross Browser Testing
• Work instruction creation
• Manual Test Script Creation
• Test Script Automation using Selenium IDE
• Test Script Automation using Test Complete
• Record and track bugs using bug tracking software.
Project Coordinator- Production Dept.
• Streamlined tool usage for various departments. (3 month project)
• Automated a supply delivery system for over 200 employees, including training cost analysis
and billing (6 month project)
• Researched, presented and implemented a streamlined approach for billing contractor time to
supervisors. (1 month project)
• Planned and implemented a functional team dedicated to creating training courses for
employees. (2 month project)
• Streamlined production department methodologies for management approvals
• Commandeered software for management IT needs
• Used MS Project to create charts and create weekly reports for management.
• Created tools (online forms) to streamline supply requests for purchase orders.
• Technical Writing. Creation of work instructions for Administrative and supervisory staff.
• Used Microsoft office tools to complete daily tasks and operations
• Created spreadsheets, graphs and pivot tables for reporting
Sambreel Services - Carlsbad, CA (2009- 2012)
Sambreel Services is a web technology company specializing in web applications, online/ Facebook
gaming, and banner advertising optimization. They had been in service 4 years and had over 150
employees made up of developers, designers, QA, IT and administrative staff.
Project Coordinator / Scrum Team Member- Agile Scrum Development
Assisted project manager in daily Scrum stand ups
Served as Scrum Master for sprint cycles
Led / participated in 2 to 3 week sprints
Led / participated in sprint planning meetings with Scrum team and product owners
Led/ participated in daily stand-ups with Scrum team
Led / participated in sprint retrospective meetings
Used Jira, Agile Zen, Rally Dev etc. for project tracking
Dealt with clients for E-Business/ E-Commerce deals
Website Development
Managed multiple projects simultaneously
Used agile software for sprint cycle tracking
Jira
Agile Zen, Rally Dev
Asana
Assisted in the creation of a web based application that leveraged celebrity/ charitable
organization support.
Competitive analysis testing using VM Ware Virtual Machines
Created presentations for executives with results of competitive analysis using PowerPoint.

4. OMAR UNDERWOOD
Riverside CA 92507
Phone: 951-742-1579/ Email: ounderwood84@gmail.com
QA Test Lead- Agile Scrum Development/ Cross browser web application testing
Black Box testing of web applications and games
Tested a Facebook game called Photo Pop which had over 50,000 users
Tested a casino game for Facebook with slot machines
Technical Writing: work instruction and Test Script Creation for local and overseas test teams
(India)
Recruiting, interviewing and hiring QA teams
Assigning daily tasks to QA testers (7 employees)
Utilizing Agile Scrum methodology for 2 to 4 week sprint cycles
Utilizing VM Ware Virtual Machines for time delayed testing/ OS version testing
Utilizing software for bug tracking:
Agile Zen
TFS
Bug Tracker
Visual Studio
Rally Dev
Jira
Served as the Ad Quality Specialist: (My responsibilities)
Report all unacceptable banner ads to Advertising Optimizers
Cross Browser testing of Ads and ad quality across all company products.
Technical Writing- aids for how to report problem causing ads.
Train employees and new hires on ad quality standards and reporting.
EDUCATION
Certified Scrum Master- In Progress (February 9, 2016)
Scrum Alliance/ Apple Brook
Associates Degree- Business Administration Management
COLUMBIA SOUTHERN UNIVERSITY (Orange Beach, AL)
Certificate of Project Management
COLUMBIA SOUTHERN UNIVERSITY (Orange Beach, AL)
Certificate of Completion- Microsoft Share Point training
HUNTER INDUSTRIES (SAN MARCOS, CA)
High School Diploma
VISTA HIGH SCHOOL (VISTA, CA)