The document provides a resume for Chandrima Choudhury seeking a senior project manager or program manager role. She has over 13 years of experience in IT delivery management, program management, and scrum master roles. She holds several certifications including PMP, CSM, and ITIL. Her experience includes managing programs worth over $3.3 million and delivering projects across multiple regions as a program manager.

1. CHANDRIMA CHOUDHURY (PMP)
E-Mail: chandrima.choudhury77@gmail.com ~ Phone: + 91 9986050572
LinkedIn: https://in.linkedin.com/in/chandrimachoudhury
Industry Preference: IT ~ Location Preference: Bangalore
Looking for: Sr. Project Manager/Program Manager/ IT Delivery Manager role
“PMP / CSM /ITIL certified, program manager offering 13 years of dynamic career in IT. I have 6+ years experience in IT
delivery management, 1.6 years experience in PMO – program management and 2+ years experience as SCRUM master. I
am coming from .NET development backround with 6 years development experience.”
CORE COMPETENCIES
Program / Project Management
People Management & Leadership
IT Delivery Management
Application Development & Maintenance
Change Management
Stakeholder Management
Vendor Management
Escalation Management
Defect Management
Risk Management
Training & Development
AWARDS & RECOGNITION
• Conferred with:
o IBM Manager’s Choice Award for
the practice share expertise in
2014
o IBM Manager’s Choice Award for
the practice show personal
interest and good work
involvement in projects in 2014
ACADEMIC DETAILS
• Master of Computer Applications (MCA)
from AMC Engineering College,
Bangalore, VTU in 2003.
• B.Sc. (Physics) from University of
Burdwan, WB in 2000.
Academic Achievement:
• Achieved merit scholarship under
National Scholarship Scheme for:
o Secondary Examination (10th
Standard) Higher Secondary
Examination (10+2) Standard
o Graduation level(HonorsinPhysics)
PERSONAL DETAILS
Date of Birth: 30th
July 1977
Languages Known: English, Hindi, Bengali
and Kannada
Interest area: Social investor, Social
worker, Child education.
Passport: J7954127 (DOE: Jul 10, 2021)
PROFILE SUMMARY
• Delivering projects in android and iOS, retail, e-learning domains – Myntra,
Bluestone, Yatra, CarzOnRent, Itihaasa, Deeksha PAL, Deeksha Educator
are android and iOS apps and many more.
• Executing dual responsibilities:
Working as PMO Program Manager and SCRUM Master.
• As PMO Program Manager-
- I am building PM competencies, mentoring and managing PMO team
of 20 members including their appraisal.
- Own delivery responsibilities in APAC region in dynamic
environments – Scope, Schedule, Budget.
- Developed PMO charter.
- Supports establishment of structured & strategic PMO governance
within organization – implementing PMO best practices.
- Playing major role in contract negotiation, creating SOWs (Time &
Material, Fixed Price), advising to follow right SDLC.
- Having awareness of MSA contract clauses, regulatory points.
- Instrumental in client engagement, liaison among pre-sales, UX, AWS
cloud, DevOps, technical practices, architects and RMG.
- Instrumental in creating more opportunities/business from existing
accounts.
- Instrumental in creating and maintaining the SQA process.
- Expertise in liaising with stakeholder during end-to-end project
management. Skilled in multi-vendor, cross-functional team
coordination
• As SCRUM master –
- Have experience for 2+ years.
- Coach teams to improve on their Agile/SCRUM practices.
• Profound experience in organizational change management.
• Profound experience in managing ADM accounts and projects.
• 6+ years experience in C# application development.
• People management.
CERTIFICATIONS
International Certifications:
• Certified SCRUM Master (CSM) from Scrum Alliance
• Certified Project Management Professional (PMP) from PMI in 2011 (PMP
Number 1469408)
Others:
• Certified Software Test Manager (CSTM), conducted by STQC IT Services,
Ministry of Communications & Information Technology, Government of
India in 2011
• Certified ITIL V3 Foundation from Exin in 2014
• AWS Business Professional training and certification, 2016

2. KNOWLEDGE PURVIEW:
• Comprehensive knowledge in:
o ADM: Application development and maintenance
o PMO charter
o PMO practice management/program management
o Project management
o ITIL framework/organizational change
management
o Waterfall / Agile/ SCRUM / XP
o Telecom OSS BSS, eTOM, EMS, NMS
o Product development life cycle
o SOW, RFP, Proposal
o SDLC/STLC
o SEPG and defining process in SEPG
o SQA
o Manual testing / Risk based testing
o Quality Center 9.2, JIRA/Confluence
o Requirement gathering/elicitation
ORGANISATIONAL EXPERIENCE
May’15 - Till date Compassites Software Solutions Pvt. Ltd., Bangalore as PMO – Program Manager and SCRUM
Master
Jun’10 – Mar’15 IBM India Pvt. Ltd., Bangalore as End-to-End Project Manager
Growth Path:
Jun’10 – Jun’11 End-to-End Test Manager
Jun’11 – Mar’15 End-to-End Project Manager
Oct’05 – Jun’10 MphasiS Limited, Bangalore and Canada as Sr. Developer
Oct’04 – Oct’05 R2K Software India Pvt. Ltd., Bangalore as Developer
KEY RESULT AREAS:
• Managed program budget worth INR 25+ Crores
• Initiated multiple measures to conclude 15+ projects on time and within budget
• Built PM competency in the organization and constantly mentoring the team of 20 members
• Delivered 10+ projects from initiation to closure
• Hiring decisions and appraisals
• Coach the team in Scrum project management practices
• Delivering large-scale, complex programs in multi-vendor, cross functional arrangement
• Profound experience gained through resolving multiple organizational challenges for a start-up organization which grew
from 80 to 250 employees
• Managing Proof of Concept (POC) deliverables
• Managing operations with a view to achieve business objectives and ensure optimum utilization of available resources
• Organizing and leading project/program status meetings and Steeering Committee meetings, preparing and distributing
program progress reports, managing risks and issues, correcting deviations from plans and performing delivery
planning for assigned projects
• Coordinating with the clients with an objective to maintain fruitful relationship and reach business goals through
steering committee meetings.
• Identifying and recommending continuous improvement opportunities to improve customer satisfaction, efficiencies
and opportunities for cost reduction
• Identified training needs for the team and conducted training programmes in Scrum, Project Management, PMP training,
Campus to Corporate, Effective Communication and Soft Skills, ITUP, AT&T Testing Life Cycle and AT&T Agile Boot camp
• Established a delivery process based on Waterfall, SCRUM, RUP.
• Hands-on trainer
• Establishing SQA process
~ Please refer to the Annexure for Projects Undertaken ~

3. ANNEXURE
PROJECTS UNDERTAKEN:
Since May’15 Compassites Software Solutions Pvt. Ltd., Bangalore as PMO Program Manager and SCRUM
master
Applications: Bluestone Android/iOS, CarzOnRent Android/iOS, Itihaasa Android/iOS, Deeksha Educator, Deeksha
PAL, Yatra CarRental Android/iOS, Myntra app that I program-managed.
Role: Program Manager/SCRUM master
Team Size: 20
Contribution:
• Wearing dual hats – Working as PMO program manager for delivering projects successfully. Working as SCRUM master
in two projects.
• People management.
• Spearheading projects across APAC as PMO practice head
• Developed PMO charter as deliverable.
• Accountable for delivery of the projects – from initiation to closure
• Following SCRUM - Sprint planning and project delivery
• Leading multiple teams and coordinating work assignment, scheduling and estimating
• Delivering Proof of Concepts (POCs) with successful discovery phase
• Multiple vendor management
• Establishing process to streamline project delivery across multiple Geos
• Facilitating culture of delivery efficiency, increasing technical vitality and adding true value to the client
• Steering efforts in building competency inside the project management team
• Establishing SQA process
• Contract negotiation, creating SOWs, contributing in proposal development and supporting pre-sales team
• Hiring decisions, team’s performance review, appraisal
• Finding and creating new opportunities/business deals along with pre-sales
Jun’11 – Mar’15 IBM India Pvt. Ltd., Bangalore as End-to-End Project Manager
Project Title: BVOIP and AVPN Projects
Client: AT&T
Team Size: 9
Role: End-to-end Project Manager (delivery management – OSS/BSS projects)
Technology: Waterfall and Scrum
Contribution:
• Led multiple teams and coordinated task assignment, scheduling, estimating and resource leveling
• Conducted project kick-off and managed multiple high-visibility projects at a time
• Formulated and baseline of project management plan
• Addressed end customer (user) expectation and ensured timely delivery of the project after testing completes
• Ensured all project deliverables including end-to-end test deliverables
• Designed, executed, and completed projects in waterfall and Scrum methodologies
• Monitored weekly employee utilization through time sheet approvals and attendance system
• Assisted in estimation based on WBS
• Assessed risk and timely escalation of the same
• Contributed to the organizational process assets, including standardized templates and guidelines, and participate in
capability building
• Participated in SEV1 Defect Management for individual application defects and defects detected during end-to-end testing
• Facilitated quality management through Rally Development tool
• Maintained SLA/SLO metrics target as per contract and PCB.
• Supported project team to complete SQA audit with zero NC
• Tracked project progress and regularly reported to the client
• Gained exposure in SOW and RFP
• Conferred with various accolades from client & program manager for meeting the deadlines for highly visible critical projects
Jun’10 – Jun’11 IBM India Pvt. Ltd., Bangalore as End-to-End Test Manager
Project Title: BVOIP and AVPN Projects
Client: AT&T

4. Team Size: 10
Role: End-to-end Test Manager - OSS/BSS projects
Contribution:
• Formulated and baseline of master test plan and decided test strategy of the project
• Spearheaded end-to-end (UAT) test deliverables; assessed risk and ensured timely resolution of the same
• Evaluated & analysed business scenario with client, reviewed test cases
• Conducted workshops with end-to-end test analysts, individual applications’ developers, testers, SMEs to get clarity (and
also identify risks/issues) on business perspective of flow (end-to-end) being tested in a project
• Nurtured & motivated test team to enable all strategic initiatives
• Defect management
Training Assignments in IBM
• Merit of delivering training as Internal Trainer for AT&T Account on:
o Basics of Project Management & Test Management
o PMP training
o White-box testing/Software testing
o Campus to Corporate (Graduate Hires Training program)
o Effective Communication and Soft Skills (Graduate Hires Training program)
o AT&T Testing Life Cycle and AT&T Agile Boot camp
Oct’05 – Jun’10 MphasiS Limited, Bangalore and Canada as Sr. Developer
Project Title: Analyst™ Automation
Period: Jan’09 – Jun’10
Team Size: 10
Methodology: Agile/eXtreme Programming
Tools: .NET Framework, C#, FIT for automated acceptance test
Role: Sr. Developer
Contribution:
• Directed a detailed study of the software requirement specification documents to understand the projects requirements
• Led technical design discussions
• Executed technical proficiency in coding on .NET framework
• Followed pair programming, Test Driven Development (TDD)
• Sustained relations with the client and provided regular updates and project reviews to the clients
• Evaluated all work done by the team and provided feedback
• Coordinated with the Project Manager for test planning & execution.
• Formulated test cases & test scripts for test automation
• Assisted in writing and automating acceptance tests to test analyst components
• Supervised the regression tests that are automated by FIT
• Led unit tests with NUnit and constructed FIT fixtures. Performed manual testing as well.
Project Title: CellKey™ - www.CellKey.com
Period: Oct’05 – Aug’08
Team Size: 25
Methodology: Agile/eXtreme Programming
Tools: .NET Framework, C#, XML, Dundas Chart, FIT for automated acceptance test
Role: Developer
Contribution:
• Participated in technical design discussions
• Executed technical proficiency in coding on .NET framework
• Assisted in conducing unit test with NUnit and constructed FIT fixtures
• Followed pair programming, Test Driven Development (TDD)
Oct’04 – Oct’05 R2K Software India Pvt. Ltd., Bangalore as Developer
Project Title: Document Workflow
Team Size: 10 at offshore
Client: Comfidex Corp., USA
Tools: .NET Framework, C#, HP QC
Back End: SQL Server 2000
Role: Developer
Contribution:

5. • Coding the application on C#
• Worked single handedly to design, code, test plan for the product after interacting with development team and project
manager
• Conducting code review and static defects fixing
• Ensured proper tracking and fix of defects

6. • Coding the application on C#
• Worked single handedly to design, code, test plan for the product after interacting with development team and project
manager
• Conducting code review and static defects fixing
• Ensured proper tracking and fix of defects