Lorina Garcia is seeking a full-time position in the medical industry in Orange County, California. She has a background in criminal justice from ITT Technical Institute and general education from Coastline Community College. Garcia has over 6 years of experience in customer service roles, including as a member service representative at Molina Healthcare, dispatcher at Securitas Security Services, and server at Dave and Busters. She is bilingual in English and Spanish and has skills in organization, prioritization, and working independently and as part of a team.

1. 1506 Hacienda Rd La Habra Heights, CA 90631
(562)822-8566 ▪ LorinaGarcia90@gmail.com
Objective
To obtain a full time employment within the medical industry in the OrangeCounty area
Education
 Coastline Community College - Online (2014-Current)
General Education
 ITT Technical Institute - Torrance, CA (2009-2011)
Associateof Science- Criminal Justice
 Columbus High School - Downey, CA
Received Diploma 2008
Experience
MolinaHealthcare, MemberService Representative Long Beach (March 2016 - Current)
● Assistmembers and providers with plan and benefit inquiries
● Manage and resolvecustomer complaints,escalatingissues when necessary
● Assistingmembers coordinatebenefit services and appointments
SECURITAS SECURITY SERVICES, Dispatcher Anaheim,CA (August2014 - March 2016)
● Receive callsand dispatch security officers to accommodate requests
● Video monitor the internal and external perimeter of several buildings
● Coordinatewith lawenforcement and other emergency transportagencies
● Acknowledge alarms and dispatch personnel as needed
DAVE AND BUSTERS, Server Orange,CA (January2013 - July2014)
● Demonstrate ability to greet patrons,present new items, make suggestions and answer questions
● Takingorders and relayingthem to kitchen and bar staff
● Accurately process payments
● Listen to customer concerns and take any necessary action to resolveany complaints
LA BARCA CANTINAAND GRILL, CASHIER/HOSTESS La Habra,CA (July2012- January2013)
● Receive and process payments by cash,check, credit cards and vouchers
● Issuereceipts,refunds, credits,or change due to customers
● Ensure correct amounts at startand end of workday
CITY OF SANTA MONICA,Police Cadet Santa Monica,CA (November2010- July2012)
● Prepare memos, letters, invoices,reports,financial statements and additional documents
● Open, arrange,and deal out incomingmail includingfaxes
● Process orders, invoices and payments
● Receive and direct incomingphone calls
SECURITAS SECURITY SERVICES, SecurityOfficer Irwindale,CA (August2010- November2010)
● Foot patrol of hospitalsand surroundingparkinglots and medical officebuildings
● Control and logaccess into restricted areas.
● Log of daily incidents and phone call traffic
Skills
 Bilingual - English/Spanish
 Ability to quickly organizeand prioritize
 Capableof workingindependently and as a team
Military Service
 United States Naval Reserve 2009-2012