1. Shaketa Evans
3166 Abbey DR. SW
Atlanta, GA 30331
Tel: (478)387-5273
shaketaevans@yahoo.com
I am a dedicated working professionalwith solid background in education, customerloyalty, and
business administrative work.
WORK EXPERIENCE
Customer Service Representative
July 2015–July 2015 Preferred Personnel Solutions, Lithia Springs, GA
Assists customers on all issues, acts as a liaison between the customer and Saddle Creek
personnel, answers questions, offers solutions, and researches issues in a timely and
positive manner.
Accurate input and verification of merchandise receipts on a timely basis.
Issue invoices to the customer on a timely basis, which reflect the current contract rates.
Maintain current customer contracts accurately and in a confidential manner.
Organization of all files, manuals, projects, and contracts to ensure the proper information
and documentation is provided to the customer in a timely and efficient manner.
Generating and retention of all required reporting for the customerand Saddle Creek.
Generating cycle counts, verifying the inventory, reconciling all differences and
maintaining a detailed inventory in the interest of the customer and Saddle Creek.
Processing customer orders on a timely and accurate basis according to customer request.
Coordinates all special projects between the customer and Saddle Creek personnel.
Communicates with the customer verbally and in writing with a professional and positive
attitude
Order Filler
March 2015– July 2015 Haband, Eatonton, GA
Pick merchandise from warehouse shelves
Notify staff if inventory is low
Work with warehouse team to arrange inventory and pull from shelves
Used computerized headset to pull orders quickly from shelves to fulfill customers order
Placed orders in a container and placed them on a conveyor to be packed
Packer
April 2014– August 2014 Protemps, Eatonton, GA
Review packing list
Stack and pile finished goods into containers
Pack them following a specific set of instructions
2. Remove completed or defective products or materials, placing them in a specified area
such as a loading dock
Housekeeper
July 2012– April 2014 Sparta Health and Rehabilitation, Sparta, GA
Follow cleaning schedule (daily, weekly, monthly) as outlined for housekeeping
department.
Clean assigned areas, furnishings, and fixtures according to established housekeeping
procedures.
Clean floors: wet mop, sweep, disinfect where and when necessary. Perform emergency
housekeeping where accidents occur.
Provided assistance to residence in assuring that they stayed safe
Tax Assistant Clerk
January 2008– June 2008 Downtown Tax Service, Sparta, GA
Assist and support tax professional in handling taxation matters.
Answer customer questions about tax issues
Prepare, organize and handle all tax documents, reports, and statements.
Establish and maintain good relationship with customers.
Perform several clerical and secretarial duties such as type, print or copy documents and
reports, and answer telephone.
EDUCATION
Oconee Fall Line Technical College Sandersville, GA
2008-2013
Business Administrative Technology– College Diploma
Hancock Central High School Sparta, GA
2002–2005
High School Diploma
Skills
Proficient in all Microsoft office software
Type 45 wpm
Exceptional listener and communicator who effectively conveys information verbally and
in writing.
Flexible team player who thrives in environments requiring ability to effectively prioritize
and juggle multiple assignments.
