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Joseph, Jolene 5-31-16 Final


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Joseph, Jolene 5-31-16 Final

  1. 1. Jolene K. Joseph Bluffton, Ohio 45817 567.204.1405 • • Director Behavioral Healthcare Management / Chief Executive Officer Respected professional thought leader offering expertise in all aspects of operations and strategic planning and execution complemented with experience leading significant change management. Serves as a champion of change and a collaborative servant leader executing and achieving results within a matrix environment. Work seamlessly with physicians/providers, senior management, and other stakeholders to address operational issues and identify opportunities to resolve and improve quality, employee relations, major and most importantly the patient experience. Possess a broad knowledge and understanding of current trends and forces shaping the healthcare delivery system. Well respected; offer the highest level of professional integrity and business acumen. Value-Added Expertise Program Management Organizational Mission Program Development Multi-site Management Budget Management Policies & Procedures Grant Development & Management Regulatory Compliance Core-Directed Compliance Quality Assurance Performance Management HIPAA Management Privacy Officer Critical Project Management Strategy Planning & Execution Education & Certifications Doctorate of Behavioral Health (DBH) • March 2014 — December 2016 Arizona State University; Tempe, Arizona Community Health Center Executive Management Fellow • January — November 2010 The University of Kansas Medical Center; Kansas City, Kansas, Department of Health Policy & Management Certified Behavioral Health Consultant in Primary Care • January — October 2008 University of Massachusetts Medical School, Department of Family Medicine & Community Health Master of Social Work (MSW) • September 1993 — August 1995 The Ohio State University; Columbus, Ohio Licensed Independent Social Worker (LISW-S) #I0013262 Bachelor of Science in Social Work (BSSW) – Minor in Psychology • August 1987 — August 1991 Bowling Green State University; Bowling Green, Ohio Career Synopsis HEALTH PARTNERS OF WESTERN OHIO (HPWO); Lima, OH 2004 —2016 Federally Qualified Health Center Director of Behavioral Health (2004 — 2016) & Director of Operations (September 2008 — 2013) Reporting to the CEO wore many hats in this 24/7 executive position. Provided multi-site leadership and coaching to a staff of 25 direct reports throughout Ohio that included a Clinical Coordinator and other Patient Care professionals (Doctorate Level or Master Level Clinicians as well as a Health Coach and Social Work positions); assisted with the administration of a $22M operating budget. Supervised, coordinated and evaluated the BH staff. Led the assessment of need, coordination and execution of integrated behavioral health services at HPWO. Developed and maintained policies and procedures and served as a trusted member of the multi-disciplinary primary care team.
  2. 2. Jolene K. Joseph - Page 2 567.204.1405 • • HEALTH PARTNERS OF WESTERN OHIO … continued  Led $2M project for a capital campaign that successfully raised $1.5M for a renovation project.  Implemented a SBIRT (Screening Brief Intervention referral to Treatment) a national initiative through SAMHSA (U.S. Department of Health & Human Services) at 6 sites.  Spearheaded the development and oversight of the MAT program at 2 sites and the Community Health Worker program.  Maintained oversight of electronic software development for SBIRT screening tools.  Authored and received SBIRT grant funding from OhioMHAS.  Expanded the BH department from 1-22 positions generating over $580,000 in revenue annually.  Obtained AoD Certification from OhioMHAS for 2 sites.  Maintained additional accountability to Williams, Fulton, Henry and Defiance ADAMHs Board; Mental Health Recovery Service Board of Hardin, Auglaize, and Allen Counties supporting the medication programs. Completed quarterly reports showcasing progress in behavioral health and addiction recovery through the use of medication-assisted treatment in Hardin and Williams counties. Director of Operations (2008 — 2013) Recruited to provide multi-site executive leadership and direction over all aspects of the health center’s operations management with four center directors reporting directly over sites located throughout the state of Ohio. Played a pivotal role in organizational planning and program development in addition to leading clinical operations including medical and dental clinical support, behavioral health, and clinical quality improvement initiatives.  Recorded overall patient satisfaction 98% as stated by Midwest Clinicians network compared to self and to other national groups within regions.  Created Health Coach and Certified Application Counselor roles at 4 sites.  Played an active role in the preparation and planning of the Accreditation Association for Ambulatory Health Care (AAAHC) accreditation with Medical Home Designation.  Served as an Electronic Health Record Super User and member of the implementation committee.  Led the creation of the Development of Center Director and Clinical Coordinator roles.  Directed the implementation of electronic health records in 2008.  Expanded sites; led focus groups for KCHC and played an active role in the creation and development and eventual opening of a full site with medical, behavioral health and dental offerings.  Led expansion and increased the number of unduplicated patients by 40% between 2008 — 2013.  Launched monthly provider team meetings. CONSULTANT (Peer Review) CENTERS for MEDICARE & MEDICAID SERVICES (CCIIO); Baltimore, MD 2013 — Present ● Tapped to provide expert knowledge assisting with navigator grants reviewing consumer applications for funding. RHODES STATE COLLEGE; Lima, OH January 2005 — December 2006 Department of Health and Human Services Faculty/Instructor – Psychology and Human Services Instructor
  3. 3. Jolene K. Joseph - Page 3 567.204.1405 • • CHILDREN’S DEVELOPMENTAL CENTER; Lima, OH January 1999 — September 2004 Nonprofit 501 c(3) Organization Executive Director / CEO Spearheaded fundraising, planning, administration and management of the Center’s daily activities, personnel oversight and programs. Managed policies and procedures as directed by the Board of Directors. Identified, developed and monitored sources of revenue and served as the public relations interface. Assisted with the Center’s preparation and monitoring of the budget. Completed intakes and family assessments. ● Recipient of the Lima / Allen County Chamber of Commerce, Non-Profit of the Year Award in 2004. ST. RITA’S MEDICAL CENTER; Lima OH June 1992 — October 2004 Intake and Assessment Specialist (November 2001 — October 2004) Outpatient Clinical Social Worker (June 1992 — January 1999) ALLEN COUNTY CHILDREN SERVICES; Lima, OH September 1992 — June 1992 In-Home Services Caseworker Certifications & Additional Awards Member of the Midwest Clinicians Network • 2008 — 2013 President, Midwest Clinicians Network; Board of Directors • 2011 — 2013 Certificate of Completion: Managing the Capital Campaign The Center on Philanthropy, Indiana University • October 2005 Certified Nonviolent Crisis Intervention Instructor International Association of Nonviolent Crisis Intervention • March 2005 Program Innovation Award, Ohio Hospital Association • 1995 Certified Adoption Assessor, State of Ohio • 1995 Presentations 2016: American Society of Addiction Medicine "Effective Integration of Addiction Medicine into a Primary Care Setting in a Rural Patient-Centered Medical Home" 2016: Ohio Department of Health/School Nurses “SBIRT in a School-based Health Setting” 2010: Collaborative Family Healthcare Association “Diabetes Management in an Integrated Primary Care Health Center” Community Service & Memberships Collaborative Family HealthCare Association, Member Ohio Coordinating Center for Integrated Care, Member Bluffton University, Social Work Advisory Council, Member Recovery Court Treatment Team, Advisory Council Family Court Treatment Team, Member Ohio State University, MSW Field Work Instructor Patient Safety and Clinical Pharmacy Services Collaborative (HRSA), Senior Leader BSSW Field Work Instructor, Bluffton University