1. Lori DiNardo
903 Highview Dr. Palm Harbor, FL 34683  (727) 641-3186 lori_dinardo@yahoo.com
TRAINER/ CONSULTANT / BUSINESS ANALYST
A qualified trainer / consultant/ business analystwith more than 17 years of Commercial Real Estate related experience.
 Accomplished Senior Business Analystwith experience writingand reviewing software specifications.
 Skilled Senior Consultantand Trainer primarily responsiblefor trainingand implementing software atclientsites
worldwide.
 Recognized ability to produce detailed requirements and training deliverables targeted toward technical and
business stakeholders. Examples of deliverables and artifacts includeUser Stories, Prototypes, Training Manuals,
Proposals, Enhancement Requests, and Tracking Reports.
CORE KNOWLEDGE AND SKILL AREAS INCLUDE:
Writing Skills:
 Curriculumdesign
 Detailed user guides
 Help and on-screen text
 Technology integration
mappingdocumentation
 Functional and non-functional
requirements specification
 Monthly newsletter
Hard Skills:
 Onlinecollaboration tools
 Visio and Process Mapping
 Cash Flow/Property
Forecast/Valuation/Financial
Analysis
 Certificate– WritingGreat
Technical Documents
 Certificate– CreatingUser
Requirements
Soft Skills
 Strong problem solvingskills
 Flexiblein day-to-day
activities
 Detail oriented
 Robust communication skills;
verbal and written
 Certificate– How to Handle
People with Tact and Skill
PROFESSIONAL EXPERIENCE
ARGUSSoftware, Inc. (June1997 – January2014)
Senior Business Analyst: Financial Analysis and Budgeting Solutions
 Mentored junior businessanalysts in their approach of deliveringtechnical specifications.
 Produced functional and non-functional requirements specificationsfor multiplefeatures within a release
for various financial applications.
 Resolved escalated clientissues by providing temporary work-around solutions whilethoroughly
documenting proposed software changes.
 Key player across multipleteams (testing, project management, and support) in trainingnew features per
release.
 Led cross application workshops with multiplestakeholders in order to create detailed functional
requirements.
 Facilitated technical capability discussionsrelated to feasibility of proposed solutions considered for each
software update.
 Implemented Sharepoint workflow and document repository.
 Documented program changes, work-around solutions,and installation/update instructions for features
and changes made to each application per release.
 Composed and reviewed help text, user guides,and on-screen text.
Deliverables: Scope definition,estimates per requirement, Functional Requirements Specification,Release
Notes, defect tracking,Change Requests documents, Process Maps,OpenAir time tracking, project timelines,
customized in-housetrainingdocuments per feature, daily/weekly progress updates
Senior Consultant: Financial Analysis and Budgeting Solutions
 Created and maintained client/projectspecific timelines and proposals to ensure implementations were
on time and budget.
 Delivered successful implementations of new products into existingbusinesses through detailed on-site
analysisand training.
 Designed and delivered customized training,user manuals, and supplemental documentation in order to
reduce supportcalls.
 Traveled internationally to facilitatedesign and process optimization workshops to learn customer needs
based on geographic regions.

2. Lori DiNardo (727)641-3186
2
 Performed data validation between financial systems before and after implementations as partof due
diligence.
 Designed, created, and delivered custom reports based on clientneeds.
Deliverables: Project timelines,Proposal of Servicedocuments, TrainingManuals,User Guides,custom
documentation, custom reports, Integration and Mappingdocuments
Director of Technical Support: Financial Analysis and Budgeting Solutions
 Created call-trackingreports to ensure call resolution within 24 hours.
 Managed clientrelated issues (defects) with client,support, and development.
 Tested all clientreported issues and development solutions.
 Created an onlineFAQ for frequently asked questions.
 Maintained a detailed answer book of all incomingsupportquestions for supportpersonnel to use as an
aid in shortening call duration and facilitatethe trainingof new hires.
 Produced custom reports to assistAccounts Payable,Accounts Receivable, and Account Retention.
Deliverables: On-lineanswer book and frequently asked questions, Open Call Report, Closed Call Report,
Unresolved (over 24 hours) Report, Client MaintenanceReport,
EDUCATION
2009 Masters Certificate (Business Analysis)
Villanova University,Villanova,PA
1994-1996 Bachelor of Science in Business Administration (Finance and Management)
University of South Florida,St.Petersburg, FL
1991-1994 Associate in Arts (General)
St. Petersburg College, St. Petersburg, FL
SPECIAL INTERESTS
 Edit and publish monthly newsletter for the Florida Hospital North PinellasAuxiliary
 Digital photography