1. STEFFANIE GAUS
4972 Kentucky Derby Court Phone: (904) 610-4779
Jacksonville, FL 32257 Email: sgaus99@yahoo.com
CONSULTANT
SERVICE DELIVERY | PRODUCT MANAGEMENT | VENDOR MANAGEMENT
Accomplished, senior-level IT professional with extensive experience in building and directing teams to
facilitate effective business solutions, achieve maximum productivity and meet organizational goals. Certified
Scrum Master, highly skilled in software development lifecycle management, process improvement, portfolio
management and service delivery in the retail banking industry. Exceptional analytical and innovation skills,
with the ability to assess situation essentials and liaise for new technologies and apply methodologies to solve
problems. Expertise in merging customer and user needs with business requirements, budgetary restrictions and
logistical considerations to meet project deliverables. Project manager recognized for successfully developing
and managing product strategy, meeting release schedules as defined by market drivers and customer
requirements, and listening and translating user’s priority business needs into technical requirements and
business service. Excellent communication, leadership, analytical and problem solving skills.
AREAS OF EXPERTISE
 Bank Center Process
 Hardware/Software Development
 Business Analysis/Risk
Management
 Strategy & Solution Architecture
 Process Creation, Management
 Service Delivery Management
 Vendor Management
 Portfolio Management
 Project Planning/Management
 Bank Conversions
 Teller Platform Conversions
 Staff Management, Training
 Budget Management
 Analytical Problem Solving
 Compliance Management
 Software Lifecycle Development
 Revenue Analysis
PROFESSIONAL QUALIFICATIONS
 Certified Agile Scrum Master (CSM), Since February 2015
 Achieved Bank of America’s “Award Of Excellence,” awarded to only one percent of Technology
Associates
 Innovative projects resulted in one Patent issued and another Patent filed
PROFESSIONAL EXPERIENCE
BARNETT/BANK OF AMERICA, Jacksonville, FL 1993 - 2015
Senior Vice President 2008 – 2015
Teller, Platform/Sales Associate, Help Line Associate, Conversion Team Lead, Business Analyst, Project
Management Team Lead, Development Team Lead, Service Delivery Manager, Project Manager
1993 – 2008
Distinguished banking career with extensive experience in Teller Software Product Management, Teller
Technology Management, Technology Service Manager, Retail Banking Technology, and Portfolio
Management. Progressed from beginning position as a Teller to Business Analyst, and moved into technology to
achieve Senior Management position overseeing the development and implementation of intellectual properties,
service delivery, strategy change, and process enhancements.
 Argo product specialist in retail banking.
 Successfully developed and implemented four major innovative and strategy changing projects resulting
in one Patent issued and another Patent filed.
 Service Delivery Manager responsible for developing and managing business and end user partner
relationships; negotiating and setting expectations, and satisfying end user requirements.

2. STEFFANIE GAUS, PAGE 2
 Managed business partner lines including retail banking, credit card group, operational units, and
vendors in support of business lines.
 Determined budgets, managed money and presented options, managed technical delivery, developed
strategies for future funding and provided revenue analysis.
 Served as liaison between technology and business partners with knowledge of how software works.
 Owned projects and budgets.
 Developed product strategy and project delivery plans in collaboration with development and product
delivery teams.
 Oversaw and managed multiple cross functional verticals and ensured that projects were delivered on
time and on budget.
 Managed Project Management Professionals in portfolio.
 Compiled and reported on project statuses for the Review Board and associated Governance.
 Provided support and coaching to agile teams and the business.
Key Accomplishments:
 Successfully converted six banks and implemented six teller systems
 Implemented a key sales strategy platform for the Tellers (Lead Generation) that lead to a patent filing
 Successfully lead the development and implementation of an innovative “Bank By Appointment”
platform for the Retail Banking Centers
EDUCATION & CERTIFICATION
Pre-Med Coursework
University of North Dakota, Grand Forks, ND
Certified Agile Scrum Master
PROFESSIONAL DEVELOPMENT
Agile Training
General Software Development Life Cycle