1. Elizabeth M. Whinery
770 Kennedy Ave, Fall Creek, WI 54742
T 715 877 2742 | C 715 450 9622 | mollythemoo68@gmail.com
Profile
I am an experienced and successful Project Manager and Customer Service Manager. I now seek a long-
term career within an exciting new environment. I have proven results in service operations and desire to
utilize this large range of experience to good effect in the next phase of my employment.
Experience
Seminar Planner Altoona, WI
National Business Institute November 2015 - current
· Responsible for producing unique, educational, continuing legal education seminars for the
customer.
· Serve as liaison between the faculty/speakers, support staff, administrative assistants and product
developers, ensuring clear, accurate and concise communication is occurring.
Project Manager Eau Claire, WI
IDEXX Computer Systems June 2012 - June 2015
· Worked with veterinary practices across the United States, including Hawaii and Alaska, as well as
Canada, Trinidad and Tobago.
· Provided cross-functional operations support during the implementation of hardware, software and
onsite training events for the information management line of business at IDEXX.
· Scheduled all departments and customers to ensure smooth transitions and adherence to tight
timelines and budget requirements.
Assistant Customer Service Manager Eau Claire, WI
Mega Foods August 2010 - June 2012
· Responsible for running the Front End department of the supermarket. Largest department in the
store, over 70 staff reporting directly to me.
· Assisted manager in daily operations, staff training and goal setting. Cash handling, scheduling,
customer service, assisted shopping and home delivery scheduling, accounting, stock handling
and inventory.
· I left this role only as the opportunity for advancement and increase in wages was minimal in a
small local business, and the role at IDEXX had become available to me.
Assistant Manager Eau Claire, WI
Dress Barn April 2008 - May 2010
· All store management duties including P&L reporting, goal setting for store and employees, cash
handling, store opening/closing, banking, freight and payroll.
· Consistently held top sales and credit card sign up in store.

2. Sales Assistant Horley, England
Alliance/Boots June 2007 - February 2008
· General store operations, merchandising and cash handling responsibilities.
· After five years as a stay at home Mom, this role was my ‘re-entry’ into the working world and was
the first opportunity available to me that allowed me to share time between retail and raising my
youngest child when not at school.
Assistant Manager Southampton, England
Hamleys Bear Factory September 1999 - July 2002
· Assisted in new store openings.
· Appointed as Acting Manager of the branch when Branch Manager was seconded to another role.
· Responsible for all Branch results and attended regular sales meetings at Hamley’s Head Office in
London.
· Continued to assist in new store openings, and staff training for those new stores.
Store Manager Southampton, England
Pets At Home August 1997 - September 1999
· Responsible for 15-25 PT/FT staff dependent on seasonality.
· Responsible for all shop duties including ordering and cash handling
· Advise customers of the best solutions for them or their pets.
· Formed strong relationships with the local animal welfare and environmental health officials.
Store Manager Slough, England
Claire’s Accessories July 1995 - August 1997
· Responsible for all store management duties.
· Provided staff training in Ear Piercing, merchandising and cash handling.
· In my time in this role I increased sales by 104% on the previous years’ trading.
· Assisted with managing new store openings around the London area as Claire’s had recently
acquired the UK costume jewelry chain “Bow Bangles” and were in process of rebranding and
aggressive new store acquisitions.
Education
Totton College, 1993 -1995 Totton, Hants, UK
- Associate Degree Equivalent - Equine Science - Distinction
Sparsholt Agricultural College, 1987-1989 Sparsholt, Hants, UK
- Associate Degree Equivalent - Small Animal Care – Distinction
High School Graduate

3. Interests
My free time interests include coaching the Memorial and Fall Creek High School Equestrian Teams; I am
an AQHA Professional Horseman, and a BHS qualified riding instructor. I enjoy breeding and showing
my American Quarter Horses. I also enjoy spending time with my children and my dogs! My 21 yr old
daughter Montana qualified for a place on the AQHA-UK youth team to compete in Canada 2008,
representing Great Britain, graduated with Honors from Memorial HS, is a member of Mensa, and
currently completing her Bachelors in Psychology at UWEC. My 13 year old son Dylan is currently a
student at Fall Creek Middle and has no idea what he wants to do after school. He says "probably
computer programming", he has time on his side. :) I used to breed and show Rottweilers in the UK and
have had several successes at Crufts, including breeding the Reserve CC winner in 1997.
References
Professional -
Emily T Bee - Supervisor IDEXX CS
1-612-963-1201
Brian Schulner- Fall Creek High School Principal
715-877-2762
Personal -
Joy Gasser - Local horse boarding barn owner/mother of one of my equestrian team students
1-715-579-5502