Terry Phillips has over 30 years of experience in retail management and sales. He most recently worked as an Assistant Store Manager at Home Depot for over 30 years, where he supervised employees, operated machinery, ensured safe and efficient store operations, and delivered excellent customer service. He also has a Bachelor's degree in Psychology and experience working as a Loader for PepsiCo. Terry is seeking a new opportunity where he can utilize his extensive leadership skills, multi-tasking abilities, and experience in retail operations.

1. Terry Phillips
1505 Garfield Av, Belvidere IL
Home: 224-388-3833 Cell: 224-388-3833
terryphillips0217@gmail.com
Summary
Assistant Store Manager equipped with extensive experience in retail management and sales. Employs
excellent leadership skills and multi-tasking strengths. 30 years in Big Box retail sales. Coaches and
encourages staff toward advancement using an enthusiastic and supportive attitude.
Accomplishments
Fulfilled all supervisory duties when Store Manager was on vacation. Routinely helped as many as
100 customers each day in a high-volume retail outlet. Prepared pallets by following prescribed stacking
arrangement and properly tagging pallets. Used propane forklift, reach truck, order picker, and electric
pallet jacks to move freight, load, and unload trailer in receiving. Resolved 95% of customer service
issues to maximize loyalty and retention.
Highlights
Store opening and closing procedures Conflict resolution skills
Store operations Team-oriented
Accurate cash handling Recruiting and interviewing
Outstanding communication skills Reliable
Conflict resolution skills Flexible schedule
Experience
PepsiCo April 2015 to September 2015
Loader
Janesville , WI
Selected products for specific routes according to pick sheets and voice pick system. Use of RF scanner.
Picked, staged and loaded products for shipping. Rotated stock by code and receiving date. Worked at a
rapid pace to meet tight deadlines. Cleared damaged items and loaded freight.
Home Depot April 1983 to September 2014
Assistant Store Manager/Night Operations
Mt Prospect, IL
Operated a cash register to process cash, check and credit card transactions.Opened and closed the store,
including counting cash, opening and closing cash registers and creating staff assignments. Served as
mentor to junior team members. Delivered excellent customer service by greeting and assisting each
customer. Addressed customer inquiries and resolved complaints. Opened a new store location and
assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were
received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash
receipts. Operated powered reach trucks, order pickers, manual and electric pallet jacks, and propane
forklifts safely, with a 0% incident rate.
Education
University of Phoenix 2011
Bachelor of Science: Psychology
Phoenix, AZ
Hold both Associate of Arts and Bachelors of Science degrees in Psychology. Earned a 3.93 GPA.
Coursework in Business management, Retail sales and Marketing.