1. Lisa Asero
67 Jacobus Sve
67 Jacobus Ave | Little Falls, 0 07424 | lisa.asero@hotmail.com | 201-333-1976
OBJECTIVE .
TTT
To expand my career as a claims representative
T.
EXPERIENCE
Sedgwick CMS
Whippany, NJ
8/22/16 to present
Worker's Compensation Claims Representative
Adjusted workers compensation claims for Walmart in the state of New York:
Responsible for making 3 point contacts with, the store, claimant, and the medical facility that treated the claimant within 24
hours.
Facilitated the filing of the proper state forms with the NY state workers compensation board.
Set reserves on medical only and lost time claims within 5 days.
Determined compensability based on the information in the claims file.
Filed first and second reports of injury with the State of NY Workers Compensation Board.
Computed the average weekly wage for lost time claims, and paid them within state regulated timelines.
Assigned defense counsel to denied claims on an as needed basis.
Received high scores from my team lead on my monthly audits. claimant within 24 hours.
Facilitated the filing of the proper state forms with the NY state workers compensation board.
Set reserves on medical only and lost time claims within 5 days.
Determined compensability based on the information in the claims file.
Filed first and second reports of injury with the State of NY Workers Compensation Board.
Computed the average weekly wage for lost time claims, and paid them within state regulated timelines.
Assigned defense counsel to denied claims on an as needed basis.
Received high scores from my team lead on my monthly audits.
InterData Technical Resources Staffing Agency (NET-A-PORTER), Mahwah, NJ
Customer Care Representative (2015 to 2016)
Assigned to work at NET-A-PORTER by
InterData recruiter David Glauberman (215)-675-7313
ext. 276.
Acted as a brand ambassador for the NET-A-PORTER
GROUP, which is a high-end luxury fashion company.
Insured an outstanding shopping experience was
provided to customers with every email contact.
Communicated promptly any information to customers
about their orders via email. Assisted customers with
product inquiries as well as any issues with regards to
their NET-A-PORTER returns or orders via email.
Trained in Salesforce.com to process requests from
placing orders to processing returns, and upgrading
shipping methods.
2. Achievements:
Handled difficult customers with professionalism –
dealing with customer complaints and escalating as
appropriate.
Provided assistance to customers with placing orders
and resolved delivery issues. Created return requests
for customers for either exchange or repair of items.
Processed refunds due to lost items and waived shipping fees.
AIG/CHARTIS INSURANCE, Parsippany, NJ 1993 to 2013
AIG/CHARTIS INSURANCE, Parsippany, NJ 1993 to 2013
Underwriting Clerk (2012 to 2013)
Deliver vital support to Underwriters through processing data, analyzing information and organizing assignments and tasks
relieving the Underwriter and allowing focus on direct assignments.
Routed risk-involved matters to Underwriter for evaluation.
Compiled and distributed all mail received in the office and ensured proper delivery.
Facilitated correspondence with field personnel to inform of underwriting actions taken.
Prepared documents, forms, and files including overnight requests for certificates, applications and facilitated assignment to
the handling Underwriters expeditiously.
Achievements:
Processed incoming requests through Isuites and routed to correct underwriters inside of 24 hours.
Prepared bump-up endorsements resulting from audits on prior term policies and facilitated proper assignments to
underwriters for completion of processing.
Generated bureau criticism reports for assignment to the proper underwriter/underwriting assistant to complete processing.
Uploaded renewal applications received through AIG’s renewal mailbox into Isuites, and assigned them to the proper
underwriter for evaluation.
Policy Processing Coordinator (1993 to 2012)
Supported office administration, broker tasks, and customer processes to maintain overall office operations and success.
Conducted application follow-up notifications, updates, and cancellations ensuring all timeframes were met.
Produced accurate assignments of policy numbers, policy setup and detailed data input into all systems as necessary.
Processed broker addressing, name changes, and policy updates within 24 hours to promote timely completion of
documentation and records keeping activities.
Administered estimated audit requests that came in from the field auditors.
Achievements:
Skilled in Application Tracking System for updating applications, and ISuites.
Processed New Business Direct Assignment applications submitted from Bureaus/NCCI via online and US Mail within 24 hours
of receipt.
Improved processes, teamwork and assistance through participation and suggestions in meetings, evaluating current processes
and developing efficient methods for accomplishing assignments.
Assignment and completion of special projects and providing support to teams.
Education and licenses
Adjuster's License: State Of New York Workers Compensation and Automobile Insurance
Bachelor’s Degree in English Literature, William Paterson University, Wayne, NJ
SKILLS
Office Management
Organized
Goal Setting
Data Entry
ISuites
Cross-Functional Skills
