1. KEY RESPONSIBILITIES
Develop warranty procedures for the dealer, maintaining database, tracking warranty
dollars, and generate monthly reports.
Record, check and process all claim settlement paperwork received from the manufacturer.
Reconciles credit statements as received from the manufacturer and enter them into
accounting.
Receive, evaluate, and process warranty claims, in a timely basis once work orders are
completed and closed at the branches.
Control and obtain warranty repairs from branches and train branch personnel on how to
manage the warranty.
Investigate and query unsettled claims and follows up on payment of outstanding claims
with the manufacturer.
Re-submit all rejected claims promptly or receive authorization to write them off.
Ensure all equipment population records are current, up-to-date and accurate.
Record, supervise and control the systems for part returns and inspections.
Arrange for parts to be shipped to the manufacturer, or to be scrapped.
Track warranty parts by tagging them with the work order number, date of
replacement or date of disposal.
Initiate roll-out of campaigns, follows up the progress taken and reports them to the service
manager.
Process and maintain all warranty paperwork and supporting documents related with
warranty claims as required by the manufacturer.
Keep all personnel informed of all factory recalls and bulletins.
Perform special projects as requested by the manufacturer that are labor and data-entry
intensive.
Perform other duties and particular administrative tasks as assigned by the service manager
supervisor or other managers within the service department.