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BRITISH COLUMBIA’S TOURISM
CAREER MARKETING PLAN FOR 2020
Presentation to: Tourism Industry Conference Student Case Competition 2012
              Presented by: Capilano University Degree Team
                                  Aina Kapas
                                  Frankie Aeng
                                  Jamie Borthwick
                                  Jillian Van Der Gracht




                                                            November 4, 2012
Tourism Generated …

      $13.4 Billion
     25.5% Growth
101,430 New Tourism
Job Openings by 2020
             Source: Go2Hr
Labour Shortage Due To
 Economic Growth                                           Retirement
• 44,220 new jobs due                           • 57,210 jobs due to
 to expansion                                     replacement




           Source: Go2hr BC Tourism Labour Market Stratgey, Profit Guide,
                           Borderless News and Views
Current Trends
      2009                    2012 - 2022                     • Knowledge driven
                                                                economy
                                                              • Average annual
                                                                employee growth of
67%                                        78                   1.6%
                                           %
                                                              • Large employer of
Job openings in BC requiring post-
      secondary education.                                      youth
             Source: go2hr




                    Source: The British Columbia Tourism Labour Market Strategy for
                                             2012-2016.
Why Tourism?

• Potential for good
  compensation
• Inclusivity of tourism
• People come to us to
  have a good time
• Opportunity for
  advancement
• Benefits



                       Source: Examiner
Target Markets

1. Secondary Students


           2. Post Secondary Students


                                     3. International
                                      Students

              Source: Deeannrogers
1. Secondary Students




• Graduation rate of 81% in 2010/11
• Immediate transition to post secondary school of
 44.7% in 2010/11
                Source: imtcblog, Ministry of Education
1. Secondary Students
Implementation
• Post Secondary day
• Collaborated educational
  & industry fairs
• Introduction of tourism
  curriculum

Timeline
• 1-3 years
                Source: IBU Tech Connect
1. Secondary Students
Stakeholder
• Tourism BC
• Ministry of Education
• Secondary schools
• Secondary students
• Link BC

Funding
• Universities
• Secondary schools
• Businesses


                 Source:LinkBC, Ministry of Education, Planet Green
1. Secondary Students
Evaluation
• % of students enrolled
  in tourism studies
• % of students in the
  tourism industry




                Source: Queens University
Best Example – Swiss Hotel Management
School




           Source: Swiss Hotel Management School
2. Post Secondary Students

                                                 • 447,400 students
                                                   enrolled
                                                 • 300 programs
                                                   offered
                                                 • 12.6% growth in
                                                   enrolments
                                                     • 7,688 in 2009/2010




       Source: BC Annual Service Plan Report 2011/2012 / LinkBC / Photo : Telegraph
2. Post Secondary Students
 BACHELOR OF ARTS              Implementation
TOURISM MANAGEMENT             • Changing faculties
                               • Increase specialized
 BACHELOR OF ARTS                programs
TOURISM MANAGEMENT             • Mandatory co-ops
  BACHELOR OF
BUSINESS TOURISM               Time
                               • 3 – 5 Years
  MANAGEMENT

                Source:go2hr
2. Post Secondary Students
Stakeholder
• LinkBC
• Ministry of Education
• go2hr
• Tourism Businesses


Funding
• Student tuition
• Government Investment
• Tourism Businesses


                    Source:LinkBC, Ministry of Education,
2. Post Secondary Students
Evaluation
• Enrolment
• Satisfaction
  surveys
• 447,400 students
  enrolled




                     Source: Collegeview
Best Example – UCF and Disneyland




            Source:UCF / Parent Project MD
3. International Students



            60,473



              Source: The BC Jobs Plan
18




 3. International Students
      Quality education, safety and security, institution’s
                          reputation

54% interested in working in B.C. after completing their
                        studies

      Temporary residents in B.C. with a post-grad work
             permit increased 296% in 4 years


                 Source: November 2011 Post Secondary Education Facts
3. International Students
Implementation
• Practicing English
• Second language is an
asset
• Increase visa admissions


Time
•1-2 years



                     Source: Immigration
3. International Students
Stakeholders
• Link BC
• Government of Canada
• Post secondary institutions
• International students
• Ministry of Education

Budget/Funding
• 15% of marketing budget
• Benchmark $99,000

                  Source: Government of Canada, Link BC
3. International Students




Evaluation
• % of work visas
• % of internationals in tourism jobs
• % of internationals in tourism programs


                   Source: Capilano University
22




3. International Students
Targeted Market

• 60,473 - increases by 8.3% from 2009 to 2010
•114,442 - students by 2020
• 57,221 - amount who wants to work here after
• 10% - 5,722 people getting working visas
• Potentiality for 50% employment in tourism... or
more




                    Source: The BC Jobs Plan
Best Example - Whistler




              Source: Cheryl Young Blog
Success relies on open communication between
  educational institutions, employers, go2hr, and
                    government.
Execution Strategy
• Online Portal
 Website
 • Enrolment
 • Application
 • Information
• Newsletters
• Social Media




                  Source: Online Universities
Target Markets

1. Secondary Students


           2. Post Secondary Students


                                     3. International
                                      Students

              Source: Deeannrogers
Who Benefits?

                                                • Students and grads
                                                • Tourism businesses
                                                • Tourism industry
                                                • Post-secondary
                                                  institutions
                                                • Local community




     Source: Richmond Division of Family Practice, University of Calgary
Source: Good Life of Design
References
• Go2hr Labour Market Summary
• Ministry of Advanced Education Annual Report 2011/2012
• BC Jobs Plan
• November 2011 Post Secondary Education Facts
• Immigration
• Government of Canada
• Link BC
• Capilano University
• Cheryl Young Blog
• BC Ministry of Education
• Swiss Hotel Management School
• University of Central Florida
• Link BC Bachelor of Tourism Management Degree Handbook

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BC's Tourism Career Plan for 2020

  • 1. BRITISH COLUMBIA’S TOURISM CAREER MARKETING PLAN FOR 2020 Presentation to: Tourism Industry Conference Student Case Competition 2012 Presented by: Capilano University Degree Team Aina Kapas Frankie Aeng Jamie Borthwick Jillian Van Der Gracht November 4, 2012
  • 2. Tourism Generated … $13.4 Billion 25.5% Growth 101,430 New Tourism Job Openings by 2020 Source: Go2Hr
  • 3. Labour Shortage Due To Economic Growth Retirement • 44,220 new jobs due • 57,210 jobs due to to expansion replacement Source: Go2hr BC Tourism Labour Market Stratgey, Profit Guide, Borderless News and Views
  • 4. Current Trends 2009 2012 - 2022 • Knowledge driven economy • Average annual employee growth of 67% 78 1.6% % • Large employer of Job openings in BC requiring post- secondary education. youth Source: go2hr Source: The British Columbia Tourism Labour Market Strategy for 2012-2016.
  • 5. Why Tourism? • Potential for good compensation • Inclusivity of tourism • People come to us to have a good time • Opportunity for advancement • Benefits Source: Examiner
  • 6. Target Markets 1. Secondary Students 2. Post Secondary Students 3. International Students Source: Deeannrogers
  • 7. 1. Secondary Students • Graduation rate of 81% in 2010/11 • Immediate transition to post secondary school of 44.7% in 2010/11 Source: imtcblog, Ministry of Education
  • 8. 1. Secondary Students Implementation • Post Secondary day • Collaborated educational & industry fairs • Introduction of tourism curriculum Timeline • 1-3 years Source: IBU Tech Connect
  • 9. 1. Secondary Students Stakeholder • Tourism BC • Ministry of Education • Secondary schools • Secondary students • Link BC Funding • Universities • Secondary schools • Businesses Source:LinkBC, Ministry of Education, Planet Green
  • 10. 1. Secondary Students Evaluation • % of students enrolled in tourism studies • % of students in the tourism industry Source: Queens University
  • 11. Best Example – Swiss Hotel Management School Source: Swiss Hotel Management School
  • 12. 2. Post Secondary Students • 447,400 students enrolled • 300 programs offered • 12.6% growth in enrolments • 7,688 in 2009/2010 Source: BC Annual Service Plan Report 2011/2012 / LinkBC / Photo : Telegraph
  • 13. 2. Post Secondary Students BACHELOR OF ARTS Implementation TOURISM MANAGEMENT • Changing faculties • Increase specialized BACHELOR OF ARTS programs TOURISM MANAGEMENT • Mandatory co-ops BACHELOR OF BUSINESS TOURISM Time • 3 – 5 Years MANAGEMENT Source:go2hr
  • 14. 2. Post Secondary Students Stakeholder • LinkBC • Ministry of Education • go2hr • Tourism Businesses Funding • Student tuition • Government Investment • Tourism Businesses Source:LinkBC, Ministry of Education,
  • 15. 2. Post Secondary Students Evaluation • Enrolment • Satisfaction surveys • 447,400 students enrolled Source: Collegeview
  • 16. Best Example – UCF and Disneyland Source:UCF / Parent Project MD
  • 17. 3. International Students 60,473 Source: The BC Jobs Plan
  • 18. 18 3. International Students Quality education, safety and security, institution’s reputation 54% interested in working in B.C. after completing their studies Temporary residents in B.C. with a post-grad work permit increased 296% in 4 years Source: November 2011 Post Secondary Education Facts
  • 19. 3. International Students Implementation • Practicing English • Second language is an asset • Increase visa admissions Time •1-2 years Source: Immigration
  • 20. 3. International Students Stakeholders • Link BC • Government of Canada • Post secondary institutions • International students • Ministry of Education Budget/Funding • 15% of marketing budget • Benchmark $99,000 Source: Government of Canada, Link BC
  • 21. 3. International Students Evaluation • % of work visas • % of internationals in tourism jobs • % of internationals in tourism programs Source: Capilano University
  • 22. 22 3. International Students Targeted Market • 60,473 - increases by 8.3% from 2009 to 2010 •114,442 - students by 2020 • 57,221 - amount who wants to work here after • 10% - 5,722 people getting working visas • Potentiality for 50% employment in tourism... or more Source: The BC Jobs Plan
  • 23. Best Example - Whistler Source: Cheryl Young Blog
  • 24. Success relies on open communication between educational institutions, employers, go2hr, and government.
  • 25. Execution Strategy • Online Portal Website • Enrolment • Application • Information • Newsletters • Social Media Source: Online Universities
  • 26. Target Markets 1. Secondary Students 2. Post Secondary Students 3. International Students Source: Deeannrogers
  • 27. Who Benefits? • Students and grads • Tourism businesses • Tourism industry • Post-secondary institutions • Local community Source: Richmond Division of Family Practice, University of Calgary
  • 28. Source: Good Life of Design
  • 29. References • Go2hr Labour Market Summary • Ministry of Advanced Education Annual Report 2011/2012 • BC Jobs Plan • November 2011 Post Secondary Education Facts • Immigration • Government of Canada • Link BC • Capilano University • Cheryl Young Blog • BC Ministry of Education • Swiss Hotel Management School • University of Central Florida • Link BC Bachelor of Tourism Management Degree Handbook

Editor's Notes

  1. Tourism Generated $13.4 Billion annual revenue in 2010Between 2004 - 2010, industry revenue grew by 25.5%IMore than 100,000new job openings by 2020 = 44,220 New jobs created by Expansion & 57,210 Industry Replacements(full year job equivalences, 10% of all expected job openings in the province by that year)Source: Go2hrBy 2030 BC Tourism could see potential labour shortage of 35,000 full time jobs unfilled. Source: CTHRC Supply Demand BC
  2. new jobs created by expansion (44,220) and openings from replacement needs (57,210; mostly through retirements) will total 101,430 job openings (full year job equivalencies) in tourism in BC by 2020 – or 10 per cent of all expected job openings in the province by that year.
  3. Jobs and educational tourism fairs
  4. 3% is number given by LinkBC
  5. Best practice is the Swiss Hotel Management SchoolHave over 50 recruitment seminars in over 17 countriesGive brochures, instructional cd’s and contact information for all studentsBrochure’s have detailed overview of course, degree options and course outlines
  6. Go2hr, 2010 survey in TLM Summary reportsHigh employment linked with relevant training. 82% of respondents who graduated from a culinary/arts training program in 2010 were employed in a permanent position 12 months after graduation75% felt their education was very or somewhat useful in getting their jobs.
  7. 3% is number given by LinkBC
  8. Currently captures 1.7% Increase to 3% of education market
  9. http://hospitality.ucf.edu/admissions/international-students/undergraduate-program-in-hospitality-tourism-management/Undergraduate Certificate Program in Hospitality & Tourism Management, includes Academic internship at Walt Disney Resorts
  10. BC Jobs Plan