1. OBJECTIVE
“Seeking a position as a valued member of a company where I can utilize my achievements, skills, energy
and attentive detail abilities to grow with a company who is seeking to expand and surpass their company
goals.”
WORKING EXPERIENCE
DISH- Alvin Texas- October 2015- Current - Customer Service, Product Knowledge, Quality Focus, Problem
Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing
Information, Multi-tasking –Payments and Billing - accept payment by credit card, offer self-serve payment
solutions,and explain charges on the customer’s bill. Product features - assist customers with pay-per-view orders,
change programming packages, equipment upgrades,and general questions.Technical Support - troubleshoot a
variety of technical issues,from signal loss to remote control use.Sales - use a consultative approach to educate and
offer existing customers additional programming, products and services to enhance their DISH experience.
Harris County CSCD -Community Supervision Officer January 2013-November 2014 - Certified CSO through
CJAD. Bilingual (Spanish) CSO Supervise 125-150 DWI Felony and Control Substances PG Felony cases in Harris
County. Daily duties necessitate daily reporting, 1-2 face to face contact per week, weekly field visits, employment
verification, verified all ignition, home device and SCRAM alcohol progress reports.Treatment Providers and
program participation verification Prepared MAG, MRT, Case Reviews, LVAL and appropriate casework 7 courts
Conduct Weekly Field Visits Conduct annual Risk Assessments.Worked with Immigration regarding egregious
felony cases
Fort Bend CSCD- Fort Bend County Community Supervision Officer- December 2011- January 2013 Current
Certified CSO through CJAD. Bilingual (Spanish) CSO Supervise 125 Failures to Register Sex Offenders,
Misdemeanor and Felony Offenders in Fort Bend County. Daily duties necessitate daily reporting, 1-2 face to face
contact per week, weekly field visits, employment verification, home verification, random urinalysis, registration
verification (Sex offenders). Collaboration with Sex Offender Treatment Providers and program participation
verification Prepared MAG, MRT, Case Reviews, LVAL and Appropriate casework 7
Harris County CSCD -Community Supervision Officer- May 2009- December 2011 -Community Supervision
Officer May 2009- December 2011 Harris County Community Supervision & Correction Department:
Certified CSO through CJAD. Bilingual (Spanish) CSO Supervise 40-45 Registered Sex Offenders in Harris
County. Daily duties necessitate daily reporting, 1-2 face to face contact per week, weekly field visits, employment
verification, home verification, random urinalysis, registration verification (Sex offenders). Collaboration with Sex
Offender Treatment, Immigration, Providers and program participation verification Prepared MAG, MRT, Case
Reviews, LVAL and appropriate casework 10 courts
EDUCATION
August 1990- December 1992 Bachelor of Science- Psychology, -1992 Oklahoma Christian University of Science,
Oklahoma City, Ok Masters MBA January 2004- November 2007 Argosy University, MBA with HR & Business Emphasis and
Masters in Business Atlanta, GA Basic MandatePeace Officer - January 2000- Current- Active Certification Masters Criminal
Justice Certification May 2015 – August 2015
SKILLS & PROFIENCIES
5 years’ experience in Call Centers both as Call Center Rep and Supervisor- 4 Years in Mobile home Park Leasing
Manager Consultant,Sales Management. 1 Year Assistant ManagerApartment Manager and Leasing Consultant in
Austin,Texas. Project Planning, Recruitment, Screening & Selection, Bilingual – Spanish, Operational Risk
Management InstructorTraining Law Enforcement, Organizational Development, Policy & Procedures
Development & SOP Manual