1. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
IO2 – Einführung in die Pädagogik
für NGO-Mitarbeiter
Module 2 – Teil 3: Verbesserung Ihrer
pädagogischen Fähigkeiten,
Kommunikationsfähigkeiten und
pädagogische Methoden
Erstellt von: UPB
ERASMUS+ Programme – Strategic Partnership
Agreement No.
2018-1-DE02-KA204-005014
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

2. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -2-
Agenda
1 Kommunikationsmodelle –
1.1 Das Shannon Weaver Modell
1.2 Die Axiome von Watzlawick
1.3 Der Ansatz von Schulz von Thun
2. Tipps für die Arbeit mit anderen in Kommunikationskontexten
2.1 Reaktanz
2.2 Kommunikationsinstrumente
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

3. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -3-
Lernziele von Modul 2
Pädagogische Fähigkeiten verstehen
Die verschiedenen Arten der Kommunikation verstehen und
nutzen
In der Lage sein, Bildungsentscheidungen zu treffen
In der Lage sein, effektiv zu kommunizieren
Source: Roman Synkevych,
https://unsplash.com/photos/B4Ngz_pdvz4
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

4. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -4-
Übersicht zu Modul 2:
Verbesserung Ihrer pädagogischen Fähigkeiten,
Kommunikationsfähigkeiten und pädagogischen
Methoden
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Modul/Einheit Lernziele –
Der Lernende wird:
Indikativer Inhalt
Verbesserung Ihrer
pädagogischen
Fähigkeiten,
Kommunikations-
fähigkeiten und
pädagogischen
Methoden
 Pädagogische Fähigkeiten
verstehen
 Die verschiedenen Arten der
Kommunikation verstehen und
nutzen
 In der Lage sein,
Bildungsentscheidungen zu
treffen
 In der Lage sein, effektiv zu
kommunizieren
 Pädagogische Methoden
 Kurserstellung und –
didaktik
 Kommunikationsmodelle
 Die Unterstützungen für
NGO-Mitarbeiter bei der
Gründung und Entwicklung
eines Unternehmens

5. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -5-
1 Kommunikationsmodelle
 Shannon Weaver Modell – Die mathematische Theorie der Kommunikation
 Die Axiome von Paul Watzlawick
 Der Ansatz von Schulz-von-Thun
Walker Center for Teaching and Learning: Seven Principles for Good Practice in Undergraduate Education. Im Internet:
https://www.utc.edu/walker-center-teaching-learning/teaching-resources/7-principles.php
15-05-2019)
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

6. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -6-
1.2 Shannon Weaver Modell –
Die mathematische Theorie der Kommunikation
Nachricht
Information-
Quelle
Sender
Signal erhaltenes
Signal
Nachricht
Empfänger Ziel
Geräusch-
Quelle
Kanal
Feedback
(nicht Teil des
ersten
Originalmodell)
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

7. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Sehen Sie sich das folgende Video an.
Zeichnen Sie nach dem Ansehen eine Mindmap über die
Aspekte, die Sie am meisten interessiert haben und geben Sie
einen Überblick über das Shannon / Weaver Modell!
Tauschen Sie Ihre Ideen mit der Gruppe aus.
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

8. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Kommunikationsmodelle
• Video 1: Sender-Empfänger-Modell - Kommunikation
https://www.youtube.com/watch?v=VkGtMz8ZA0U
alpha Lernen – YouTube Standard Licence
• Video 2: Sender Empfänger Modell der Kommunikation einfach
erklärt mit Beispiel
https://www.youtube.com/watch?v=dgZSU8WKK4s
AnkerWissen – YouTube Standard Licence
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

9. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -9-
1.2 Die Axiome von Paul Watzlawick
1. Man kann nicht nicht kommunizieren.
2. Jede Kommunikation hat einen Inhalts- und
Beziehungsaspekt, so dass Letzteres Ersteres
klassifiziert und somit eine Meta-
Kommunikation darstellt.
3. Die Art einer Beziehung hängt von der
Interpunktion der Kommunikationsverfahren
der Partner ab.
4. Die menschliche Kommunikation umfasst
sowohl digitale als auch analoge Modalitäten.
5. Zwischenmenschliche
Kommunikationsverfahren sind entweder
symmetrisch oder komplementär, je nachdem,
ob die Beziehung der Partner auf Differenzen
oder Parität beruht.
Watzlawick, P., Beavin-Bavelas, J., Jackson, D. 1967. Some Tentative Axioms of Communication.
In Pragmatics of Human Communication - A Study of Interactional Patterns, Pathologies and
Paradoxes. W. W. Norton, New York.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

10. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Sehen Sie sich das folgende Video an.
Schreiben Sie nach dem Ansehen für jedes Axiom (jeweils auf
einer Karte) ein Beispiel auf und versuchen Sie, die "5 Axiome
der Kommunikation" zu erklären!
Tauschen Sie Ihre Ideen mit der Gruppe aus.
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

11. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Kommunikationsmodelle
• Video: Paul Watzlawicks 5 Axiome – Kommunikation
https://www.youtube.com/watch?v=GydVGIDyEQ0
Alpha Lernen – YouTube Standard Licence
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

12. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -12-
1.3 Der Ansatz von Schulz-von-Thun
4 Seiten einer Nachricht
Selbstoffenbarung
Beziehungsebene
Apellebene
Sachebene
NachrichtSender Empfänger
Schulz von Thun, F. : Miteinander Reden. Störungen und Klärungen. Psychologie der
zwischenmenschlichen Kommunikation. Rowohlt, Reinbek 1981.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

13. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Sehen Sie sich das folgende Video an.
Schreiben Sie nach dem Ansehen die wichtigsten Aspekte über
das Modell "4 Seiten einer Botschaft" auf und finden Sie ein
eigenes Beispiel für eine Nachricht. Zeigen Sie die vier
verschiedenen Seiten und wie sie verstanden werden können!
Tauschen Sie Ihre Ideen mit der Gruppe aus.
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

14. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Kommunikationsmodelle
• Video: Die 4 Seiten einer Nachricht (Schulz von Thun)
https://www.youtube.com/watch?v=9VJn1cPbf1A
Alpha Lernen – YouTube Standard LicenceAufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

15. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -15-
2. Einige Hinweise für die Arbeit mit anderen
Personen in Kommunikationskontexten
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Pathos
πάθος
emotionsbasierte Adressierung
Emotionsbezogene Argumente
die Emotionen des Zuhörers ansprechen
starke Bilder nutzen
Ethos
ἦθος
charakterbasierte Adressierung
Personenbezogene Argumente
Charakter des Redners
Schwache Autorität
die eigene Glaubwürdigkeit fördern
Logos
λόγος
rationale Überzeugungsarbeit und Adressierung
fachbezogene Argumente
Daten, Zahlen, Fakten
Überzeugende
Darstellungen nach
Aristoteles' Logos, Ethos
und Pathos
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

16. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -16-
2.1 Reaktanz
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Das Reaktanz-Phänomen in Kommunikationen bedeutet:
Fakten werden blockiert!
Es kommt selbst bei ernsthaften Auseinandersetzungen vor
Problem 1: Wir versuchen, unser Argument zu bestätigen, anstatt nach der Wahrheit zu suchen!
Problem 2: Alle Menschen suchen gezielt nach Fakten,
die ihre eigene argumentative Reaktion unterstützen
Die psychologische Reaktanz ist eine komplexe Abwehrreaktion.
Sie kann als Widerstand gegen äußere oder innere Einschränkungen verstanden werden...
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

17. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -17-
2.1 Reaktanz - Grundregeln
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
• Je mehr Entscheidungsalternativen (subjektiver Freiheitsverlust)
bedroht oder beseitigt werden, desto größer ist die Reaktanz.
• Je größer die Bedrohung der Freiheit (möglicherweise bedroht,
stark bedroht, für immer verloren usw. - Stärke der Freiheitseinschränkung),
desto größer ist die Reaktanz.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

18. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -18-
2.1 Reaktanz - Kernregeln
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Der Reaktanz ist umso größer:
 je größer der instrumentelle Wert des bedrohten Verhaltens,
um ein bestimmten Ziels zu erreichen;
 je größer die Stärke des entsprechenden Bedürfnisses.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

19. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -19-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
.
1. Nonverbale Signale - “Der Trick mit dem Nicken"
Ein kurzes Nicken zu den eigenen wichtigen Aussagen
und durchbricht die interne Verteidigung.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

20. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -20-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
2. Körperhaltung - Der Kopf neigt sich nach links
Personen, die den Kopf leicht nach links halten,
werden als sympathischer empfunden, wodurch die
innere Abwehr durchbrochen wird.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

21. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -21-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
3. Sprachmuster - Bildsprache
Nutzen Sie Bilder als Anker für Ihr Gehirn
1: Reale Bilder - Verwendung realer Bilder und Darstellungen in der
Argumentation
2: Fügen Sie Sprachbilder und Metaphern ein:
Beispiel:
"Das, was ich Ihnen zeigen möchte, ist so einfach, dass Herr Müller von
einem anderen Unternehmen, dem ich es gezeigt habe, letzte Woche so
überrascht war, dass er gegen den Tisch stieß. "
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

22. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -22-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
4. Wiederholung und Aufmerksamkeitskontrolle
Das Gleiche mehrmals sagen
Markierung der Botschaft
Dies scheint lästig zu sein, aber es wird in der Regel nicht
wahrgenommen.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

23. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -23-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
5. Den Moment der Kontrolle nutzen
Antworten und handeln Sie in einer Kommunikation nicht
unmittelbar
Nehmen Sie sich etwa 1 oder 2 Sekunden Zeit
Atmen Sie kurz durch
Und reagieren Sie dann
Dies bietet bessere Lösungen und trägt dazu bei, Ihre Antwort
angemessener zu gestalten.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

24. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -24-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
6. Gebrauchen Sie “ICH-Botschaften”
Gehen sie von sich aus– Sagen Sie “Ich …”
Zeigen Sie Ihre eigenen Wahrnehmungen
Aber Vorsicht: Nicht jeder Satz beginnt mit "Ich" –
Die Dosis ist das Gift!
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

25. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -25-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
7. Setzen Sie alles auf eine positive Art und Weise um:
Problem:
Wörter wie "Nicht!" oder "Nein" werden vom Gehirn negativ
wahrgenommen.
Es ist besser, Sie sagen:
"Bitte, beruhigen Sie sich und seien Sie etwas leiser.„
als
"Laufen Sie nicht so umher!"
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

26. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -26-
2.2 Kommunikationsinstrumente
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
7. Offene Fragen verwenden:
Eine längere und detailliertere Antwort ist notwendig und
nicht nur Ja oder Nein.
Es ist besser, Sie sagen:
„Was machen Sie?“
als
„Ist alles OK?“
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

27. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein. -27-
H5P - Aufgabe
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained
therein.

28. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Testen Sie diese Anregungen für Ihre Kommunikation und üben
Sie diese in einem Rollenspiel.
Diskutieren Sie mit einer anderen Person über das Thema:
Es ist wichtig, ein Auto zu haben! – PRO - CONTRA
Aufgabe
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

29. NGEnvironment -
Foster European Active Citizenship and Sustainability
Through Ecological Thinking by NGOs
Project Nummer: 2018-1-DE02-KA204-005014
IO2 - Induction to Pedagogy for NGO staff
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
Erstellt von: UPB
This project has been funded with the support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held
responsible for any use which may be made of the information contained therein.
ERASMUS+ Programme – Strategic Partnership
Agreement No.
2018-1-DE02-KA204-005014
Vielen Dank für
Ihre Aufmerksamkeit!
Websites:
http://www.ngenvironment-project.eu/
http://ngenvironment.eduproject.eu/
The European Commission support for the production of this publication does not constitute an
endorsement of the contents which reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.