Leaann Beck has over 10 years of experience in pharmacy and medical administration roles. She has excellent knowledge of medical terminology and pharmaceutical abbreviations. She is proficient in Microsoft Office applications including Excel and Word. Leaann is skilled in scheduling appointments, maintaining patient records, and providing excellent customer service. She has a diploma in Medical Office Assistance and an Honours Diploma in Pharmacy Technician from Trillium College.

1. LEAANN BECK
83 Harcourt Street, Port Hope, ON L1A 1M3 · leaann_2@hotmail.com · 905-269-1579
Highlights
 Excellent knowledge of medical terminology and pharmaceutical abbreviations
 Professional administrator committed to providing excellent patient care
 Enthusiastic and dedicated worker with a positive attitude
 Able to work both efficiently and effectively in a fast paced environment
 Certified in First Aid/CPR, Health Watch Program and Infection Prevention
Control
 Self-motivated individual with excellent organizational skills
 Successful team player who contributes to positive results
 Responsible for efficient, competent operation of front of store operations in retail
setting
Skills and Abilities
Administrative Related
 Possess intermediate Excel knowledge including formatting spreadsheets
 Able to create and edit advanced Word documents including charts and graphs
 Knowledgeable in medical transcription practices including patient records and
correspondence
 Works with integrity, maintaining patient/client confidentiality at all times
 Able to initiate and maintain confidential patient files and records
 Schedule and confirm medical appointments and distribute messages
appropriately
Communication Skills
 Interviewed patients to initiate files, complete forms, documents and case
histories
 Explained policies and products to public to ensure customer understanding
 Trained new staff checking their comprehension of company policy and
procedures
 Provided information in a professional and caring manner
Pharmacy Related
 Assisted pharmacists to maintain inventories of medications and prescription
records of pharmaceutical products
 Ensured the information on prescriptions were accurate, entering client
information in databases
 Prepared medications for clients in safe and efficient manner

2. Leaann Beck Page 2
Skills and Abilities (Con’t)
Customer Service Related
 Actively listened to customer concerns to ensure resolution of issues in most
positive manner possible
 Assisted cashiers in organizing checkout areas according to plans
 Accepted customer payment in various forms and made accurate change
 Assisted staff with technical issues with registers, policies and shopper concerns
Relevant Work Experience
2016 Metro Pharmacy Pharmacy Assistant
2011 – 2014 Walmart Customer Service Mgr.
2009 – 2011 Shopper’s/Walmart Pharmacy Technician
Education
2015 Trillium College Medical Office Assistant
Diploma
2009 Trillium College Pharmacy Technician
Honours Diploma