1. LAURO M. CRUZ JR.
+63 2 998 5404822
PROFILE OVERVIEW: I have more than 10 years of experience in ATM industry where the initial few
years was as ATM operations Officer then moved to ATM technical operations Section Head. Over the
years I worked in managing ATM machine, System Testing and implementation roll-out including
ATM software enhancement and Switch Testing Management by leading different projects. Using my
technical skill and experience, I focused in implementing new ATM services, e-channels, ATM
installations and site development/inspection and supervise ATM card production. I also worked on
analyzing ATM problems, customer complaints, client orientations and service improvement.
Experiences in Data Center Operation, familiar with different kind of tools for system monitoring.
WORK EXPERIENCE
Designation : ATM Technical Operation Section Head
Level : Manager
Company : Philippine Veterans Bank/ATM Operations Department
Date : June 16, 2012 – Present
Job Description:
Handles the operational and technical aspects of the department, i.e. monitors the daily production of all
ATM machines, embossing and distribution of ATM cards, ATM-related testing. Monitors the prompt
submission of daily monthly reportorial requirements and ensures that all complaints received from
various cardholders are handles accordingly. Ensure that all branch request, queries and complaints were
given preferential attention and attended on time.
Responsibilities
• Supervise ATM card production from embossing to distribution of all Branches.
• Manage and approves the maintenance of the cards, activation, lost card and closing.
• Supervise the ATM operations of the Bank nationwide.
• Monitors the performance of the ATM with regards to availability and efficiency.
• Inspect and ensures that all ATM sites are in compliance with Bancnet and PDIC standards to
avoid penalties.
• Responsible for proper monitoring of installation/pull-out/relocation of ATM machine and proper
monitoring of quarterly preventive maintenance checking by the ATM/UPS Vendors.
• Conduct orientation/training to branch personnel on ATM operations regarding ATM
replenishment and implementations of new update of software. Attend and answers to branch
queries on ATM Operations.
• Handles the testing and implementations of all Bank ATM services.
• Responsible for the enhancement/update of banks ATM software.
Designation : ATM Technical Operation Section Head
Level : Assistant Manager
Company : Philippine Veterans Bank/ATM Operations Department
Date : June 1, 2010 – June 16, 2013
Job Description:
Handles the operational and technical aspects of the department, i.e. monitors the daily production of all
ATM machines, embossing and distribution of ATM cards, ATM-related testing. Monitors the prompt
submission of daily monthly reportorial requirements and ensures that all complaints received from
various cardholders are handles accordingly. Ensure that all branch request, queries and complaints were
given preferential attention and attended on time.
Responsibilities
• Supervise ATM card production from embossing to distribution of all Branches.
• Manage and approves the maintenance of the cards, activation, lost card and closing.
• Supervise the ATM operations of the Bank nationwide.
• Monitors the performance of the ATM with regards to availability and efficiency.
• Inspect and ensures that all ATM sites are in compliance with Bancnet and PDIC standards to
avoid penalties.
• Responsible for proper monitoring of installation/pull-out/relocation of ATM machine and proper
monitoring of quarterly preventive maintenance checking by the ATM/UPS Vendors.
2. • Conduct orientation/training to branch personnel on ATM operations regarding ATM
replenishment and implementations of new update of software. Attend and answers to branch
queries on ATM Operations.
• Handles the testing and implementations of all Bank ATM services.
• Responsible for the enhancement/update of banks ATM software.
Projects
• Lead the upgrade of Bank ATM software from testing process to implementation/roll-out. Upgrade
from NDC+ to ANDC+.
• Lead the Bank Migration from Megalink to Bancnet ATM side from testing to cut-over.
• Implementation of internet banking , mobile banking, Cellphone reloading and Bills Payment
facilities of the Bank.
• Lead the implementation and roll-out of Software Data Management System (SDMS) bankwide.
Designation : ATM Operations Officer
Level : Supervisor
Company : Philippine Veterans Bank/ ATM Operations Department
Date : January 16, 2009 – May 31, 2010
Job Description:
Assist ATM Operations Department Head on every aspects of operation, reconciliation, booking and
technical function of the department, i.e. Co sign and co approved daily transactions of the department.
Directly manage the embossing and distribution of ATM cards, ATM-related testing. Directly manage ATM
installation, relocation and site inspection.
Responsibilities
• Supervise ATM card production from embossing to distribution to all Branches.
• Manage and approves the maintenance of the cards, activation, lost card and closing.
• Supervise the ATM operations of the Bank nationwide.
• Monitors the performance of the ATM with regards to availability and efficiency.
• Inspect and ensures that all ATM sites are in compliance with Bancnet and PDIC standards to
avoid penalties.
• Responsible for proper monitoring of installation/pull-out/relocation of ATM machine and proper
monitoring of quarterly preventive maintenance checking by the ATM/UPS Vendors.
• Conduct orientation/training to branch personnel on ATM operations regarding ATM
replenishment and implementations of new update of software. Attend and answers to branch
queries on ATM Operations.
• Handles the testing and implementations of all Bank ATM services.
• Responsible for the enhancement/update of banks ATM software.
• Co approved and sign Credit/Debit Advices and booking.
• Directly report to IT Steering Board Committee.
Projects
• Lead the upgrade of Bank ATM software from testing process to implementation/roll-out.
• Lead the upgrade of bank switch to new version. (ATM software and Machine side)
• Member of project team for the implementation of new ATM Monitoring software.
Designation : ATM Recon and Settlement Assistant
Level : Job Level 5
Company : Philippine Veterans Bank/ ATM Operations Department
Date : May 31, 2007 –January 15, 2009
Job Description:
Handles the accounting function of ATM Operations Department, including its reconciliation and settlement
aspects. Assists the Branches, other Member Banks, and utility and merchant companies regarding ATM
transaction settlement and float items. Prepares assigned daily, monthly and periodic ATM reports and
schedules as supporting documents to the monthly MIS report.
Responsibilities
• Handles the accounting function of ATM Operations Department, including its reconciliation
and settlement aspects.
• Responsible for processing/generating/balancing the daily ATM reconciliation, settlement and
transaction summary reports using the Automated Reconciliation System
3. • Responsible for the daily inter-bank settlement of ATM transactions
• Assists the Branches, other Member Banks, and utility and merchant companies regarding
ATM transaction settlement matters.
• Acts as ATM Center’s Supplies Custodian
• Prepares assigned daily, monthly and periodic ATM Center Reports and Schedules
• Handles the ATM installation.
WORK EXPERIENCE
Designation : ATM Customer Service Assistant( Issuer)
Level : Job Level 5
Company : Philippine Veterans Bank/ ATM Operations Department
Date : March 16, 2005 - May 31, 2007
Job Description:
Primary function is to handle inquiries and complaints from customers, branches, other MegaLink, BancNet
and Expressnet member banks, and utility and merchant companies. Prepare Okay-to-Pass
Schedules/Compensation Vouchers for Megalink, Bancnet and Expressnet member banks. Prepare credit
memos/debit memos/advice for branches and other member banks. Prepare assigned daily, monthly and
periodic ATM Center Reports.
Responsibilities
• Handles inquiries and complaints from customers, branches, other MegaLink, BancNet and
Expressnet member banks, utility and merchant companies.
• Promptly and accurately prepares Okay-to-Pass Schedules/Compensation Vouchers for
Megalink, Bancnet and Expressnet member banks.
• Promptly and accurately prepares credit memos/advices for branches.
• Promptly issues Debit Memo/Advice to Debit Account to Branches and other member banks.
• Prepares assigned daily, monthly and periodic ATM Center Reports
• Handles ATM installation, ATM Quarterly Maintenance.
• Attends and assist ATM vendor for the repair of ATM at site.
• Handles Testing of upgrades and new services.
Projects
• Bank switch migration from Switchware to Electra. Lead the bankwide card replacement.
• Implementation of Debit Bills facility, Medilink POS facility and Megalink 3 DES project.
• Replacement of ATM machine bankwide. (Fujitzu brand to NCR brand)
WORK EXPERIENCE
Designation : ATM Card Processor/MIS
Level : Job Level 4
Company : Philippine Veterans Bank/ ATM Operations Department
Date : February 16, 2002 - March 15, 2005
Job Description:
Handles the processing of all ATM Card requests received from branches. Processes all incoming and
outgoing captured cards. Handles the maintenance of ATM Card file through the SWX-Util. Ensures a
continuous twenty four-hour ATM service through efficient ATM monitoring of ATM status, ATM cash
loading, and trouble-shooting of ATM errors. Prepares assigned daily, monthly and periodic internal and
external ATM Center Reports
Responsibilities
• Handles the processing of all ATM Card requests received from branches
• Processes all incoming and outgoing captured cards.
• Handles the maintenance of ATM Card File through the SWX-Util
• Ensures a continuous twenty four-hour ATM service through efficient ATM monitoring of ATM
status, ATM cash loading, and trouble-shooting of ATM errors.
• Prepares assigned daily, monthly and periodic internal and external ATM Center Reports
Projects
• Production and roll out of 32,000,000 DepEd payroll cards nationwide.
• Installation of Cash Retract Facility to ATM onsite and offsites bankwide.
4. WORK EXPERIENCE
Designation : Data Center Operator
Level : Entry Level
Company : Philippine Veterans Bank/ ITD Operations Department
Date : March 1, 2000 - February 16, 2002
Data Center Operator
Philippines Veterans Bank
March1 1 2000 – February 10 2002
Responsibilities
• Monitors All Systems under (Windows NT, UNIX and AS/400) Current and Savings account system,
General Ledger System, and etc.
• Closely monitors ATM (Automated Teller Machine) availability such as Notes, Client receipt, Journal and
others using U/switch ware. Immediately inform the Branch manager and cashier if there is abnormality.
• Monitor all leased and dialup connection from time to time.
• Performs server reset, backup restoration if needed.
• Performs Batch processing, General ledger processing, ATM (Automated Tellering Machine) processing,
online Payroll/End of day Payroll processing and generates ATM pins of the bank for the new cardholder.
• Perform Daily, Monthly and Year End Backup, Special activity backup for System and Database of the
bank.
• monitors all leased line connections are up (branches and ATM machine). Setup dial up connection if
necessary.
• Ensures that all the required reports are submitted completely and accurately.
• Monitors Onsite and Offsite ATM (Automated Tellering Machine) and Windows NT server of the bank.
• In-Charged with Printing/downloading of reports after batch process to the branches and bank
departments.
• Provide printed transactions for Branch and internal clients of the bank upon request.
• Assist the helpdesk in resolving of problem by the bank internal and external clients
Character Reference
Available upon request.
PERSONAL INFORMATION AND CONTACTS
Address : Blk. 2 Lot 22, Natividad Street, Christine Royal Exec. Village
San Miguel, Pasig City Philippines 1600
Contact No. : +63 2 9985404822
Personal Email : lmcruzjr1020@gmail.com
Birth date : October 20, 1978
Marital Status : Merried
Age : 35 yrs. Old
Height : 5 ft., 6 in
Weight : 130 lbs
EDUCATIONAL BACKROUND
College : Asian College of Science and Technology(ACSAT)
Course : B.S. Computer Science
Location : Cabanatuan City, Nueva Ecija, Philippines
Year : 1995-1999
High School : General De Jesus College
