1. Laurie E. West
3416 Gayle Drive
Mesquite, TX 75150
E-mail: lew100370@yahoo.com
(972) 740-7383
WORK EXPERIENCE
Optical Cable Corporation 4/16/2014-7/8/2015
Supervisor, Technical Account Services-Plano, TX
• Manage inside sales team consisting of 2 Inside Sales Representatives, 1 Technical Account Representative, 1 Technical Support
Representative, and 1 Customer Service Representative
• Set sales goals for the Plano, TX office to coincide with corporate directives, while reporting directly to the General Manager of this
location
• Offer technical support to customers who include the military, industrial, oil/gas, enterprise, and broadcast harsh environment markets
• Identify potential opportunities with existing customers based on their business model, emerging markets, and company goals
• Coordinate with Inside Sales Manager of Roanoke, VA office to offer incentive for that location’s inside sales team to upsell Plano
products
• Issue and respond to corrective action requests using Six Sigma tools
• Locate, qualify, and feed leads to outside sales team
• Determine sales strategy based on product and market activity
• Contract review for military industry, including terms and conditions and quality notes to ensure compliance
• Review and sign off on all Plano location engineering changes
• Report department objectives and progress in weekly management review meeting
• Team Building
Micropac Industries, Inc. 4 /19/2011-4/11/2014
Inside Sales Manager-Garland, TX
• Contract review for military and space industry, including terms and conditions and quality notes to ensure compliance
• Ensured all export laws and regulations were followed based on ITAR training and controls
• Forecasted quarterly sales based on government budget releases and market trends
• Bid preparation taking into consideration market, strategy, and delivery needs
• Offered technical support to distribution chain
• Managed distribution contracts, including stock rotations and determining required stock levels
• Locate, qualify, and feed outside sales team leads
• Team Building
Screw Products, Inc. 2/29/2010-1/5/2011
Office Manager-Dallas, TX
• Manage payables for three locations, set up as 5 separate companies
• Accounts Receivable
• Manage website data
• Order entry
• Credits/Debits (resolve invoice discrepancies)
• Quoting to customer drawings as well as standard product
• Manage stock data in operating system (IST)
BG Electronics, Inc.-Carrollton, TX 11/4/08-4/15/09
Independent Account Representative-Contract
• Contract review for military and space industry, including terms and conditions and quality notes to ensure compliance
• Responsible for building and maintaining individual customer base, in straight commission atmosphere
• Reviewed Specifications and maintained records of customer requirements
• Quoting (via fax, phone, customer portals, and email)
• Purchased product, negotiated pricing and processed orders
AirBorn, Inc.-Addison, Texas 6/30/99-10/24/08
Senior Account Manager 2003-2008
• Supervised administrative team responsible for data entry, document scanning, assisting inside sales with quotes, and providing expedite
data in spreadsheet format.
• Wrote job descriptions and train all new team members (Account Managers, Customer Service Reps, and Administrative Group)
• Implemented off-site document storage program and created scanning procedures
• Maintained customer website information such as order status, schedule changes, and invoicing in customer portals

2. • Wrote, revised, and implemented procedures which included keeping written records of employees signed off for each procedure and/or
work instruction
• Quoting to custom drawing specifications as well as standard catalog product
• Supporting outside sales with customer complaints, technical questions, and provided report data based on specific needs of each
circumstance
• Credits/debits (resolve invoice discrepancies)
• Corrective action team leader which included teaching others how to identify root cause and the proper corrective action implementation
process
• ISO Audit Team Member who verifies current practices correspond with written procedures and work instructions per ISO guidelines
• Expedite production schedule of work orders on the manufacturing floor to meet customer requirements
• 150+ emails each day (quotes, RMA’s, complaints from both internal and external customers, expedites, product dimensional clarification,
etc.)
• Department goal planning such as setting measurable and attainable goals for all team members, including streamlining processes
• Reviewed customer quality clauses and purchase order terms and conditions to insure compliance with space, flight, and government
requirements
• Ordered and maintained office supply levels for multiple departments while staying within a specified budget
• Verify export documentation based on guidelines determined by B.I.S.
Product Specialist 6/30/99-2003
• Review customer drawings and verify quality, dimensional, and marking specifications are met
• Customer Service (order entry, auditing sales orders, and document scanning)
• Supported outside sales with technical advice
• Quoting to customer drawings, including custom configurations and determined pricing strategy
• Expedite with production to ensure customer need dates were met
• Order office supplies
• Credits/debits (Resolve Invoice Discrepancies)
Datronics, Inc.-Hamilton, Montana 4/21/97-4/2/99
General Manager/Inside Sales-International and Domestic Accounts
• Quote (via fax, phone, and email)
• Purchase ad space in multiple publications and designed web page
• Purchasing/price negotiation and Order entry
• Payroll verification
• Supervisor of up to 5 people
• Invoicing and order entry (auditing sales orders and billing information)
• Collections, maintained account notes and payment history
CPN Electronics, Inc.-Sunrise, Florida 3/17/95-4/5/97
Inside Sales Representative-International and Domestic Accounts (Broker)
• Establish customer relationships
• Responsible for building and maintaining individual customer base in a base + commission atmosphere
• Purchasing/price negotiation
• Quote (via US mail, phone, and fax. maintained quote log.)
• Document review (sales order terms and conditions)
• Purchase/sales order entry
AirBorn, Inc.-Addison, Texas 1/25/93-2/15/95
Customer Service Representative-International and Domestic Accounts
• Quote (via US mail, fax, and phone and maintained quote log)
• Contract review for military and space industry, including terms and conditions and quality notes to ensure compliance
• Order processing and entry
• Expedites via fax and phone
• Issue credits/debits (resolve invoice discrepancies)
• Support Outside Sales (enter customer data, update sales notes, and resolve issues)
EDUCATION
-South Garland High School
-Richland College
-Various seminars on customer relations, quality control, sales strategy, export compliance, employee management, and project management