1. DEBRA PHILLIPS
Phillips.Debra69@yahoo.com
770-262-7270 - Mableton, GA 30126 / beknown.com/debraaphillips
Conscientious Contract Specialist/Administrative Analyst who delves into complex assignments, meets
deadlines and delivers exceptional performance. Possesses extensive contract/administrative knowledge which
results in efficient, accurate and faster processing of quotes/contracts resulting in more effective distribution of
customer orders.
PROFESSIONAL EXPERIENCE
Varian Medical Systems, Marietta, GA
Contract Specialist (7/13 –present)
• Support six District Manager and several Regional Sales Managers
• Calculate and process orders for software/hardware quotes/contracts
• Process cancellations, renewals, addendums and contract changes
• Update/add new contracts in SalesForce/Omni; research payment discrepancies
• Enter/verify contracts rate/pricing and equipment in SAP and Unity
• Manage the HW Mailbox by intercepting new task, review and assign tasks to team
• Performed UAT (SalesForce)
Verint Systems, Roswell, GA
Document Specialist (11/10 – 2/12)
• Processed PO’s for customers, verify accuracy of part #’s, descriptions and calculate payment amts.
• Worked with sales/account executives to review quotes to ensure consistency w/customer contracts
• Created/drafted Support Renewal Orders for maintenance quotes/PO’s, SOW (Statement of Work)
• Collaborate with customers, billing and finance to resolve issues related to customer orders
• Identified contractual terms, i.e., payment, shipping, contract length and legal guidelines
Temporary Assignments
Nsoro (Vantage Point Staffing), Atlanta, GA
Georgia Pacific (Encadria); Federal Reserve Bank (Vantage Point Staffing), Atlanta, GA
Project Assistant/ Domain Management Specialist/Administrative Analyst (01/09 – 11/10)
• Added sales and purchase orders into Oracle
• Managed 4300 domain names and registered new domains
• Entered, managed and monitored new supplemental staffing in E-Sourcing
• Met with legal to discuss and review domain, UDRP’s and C&D letters
• Used SAP to enter invoices for month close process; Verified invoice numbers and amounts in SAP
• Provided analytical support to RPO management; (i.e. spreadsheets, presentations, agendas, etc.)
• Researched outstanding time/labor attendance /ran employee leave balances/attendance/PeopleSoft
• Compiled weekly status reports and calculated weekly metric reports
• Set-up project data in Oracle and Excel, researched and queried outstanding project data
• Researched outstanding sale orders in SharePoint; updated budget request/reconciled sales order
Infor Global Solutions, Alpharetta, GA
Contract Administrator (01/07 – 12/08)
• Analyzed and reconciled customer’s financial order history, installation and renewal data
• Entered orders for software, first year maintenance, hosting and hardware agreements
• Interfaced w/Invoicing Team to ensure the quality of orders and maintenance renewal data
• Assist other departments with inquiries and prepare purchase orders

2. • Calculated maintenance and license fees w/discounts, added new customers into Softrax
• Maintained and tracked contractual payment amounts in an Excel database
• Reassessed contract term, products and contractual specifications
• Worked with account rep and various levels of management to resolve contractual concerns
DEBRA PHILLIPS (PAGE 2 OF 2)
MCI TELECOMMUNICATIONS 10/1993 – 7/2005 (FKA WorldCom), Alpharetta, GA
Quality Assurance Supervisor/Manual Processing Supervisor (2003 – 2005)
• Supervised six individuals who comprised the Manual Processing/QA Group
• Analyzed commission packages for accuracy and contractual compliance
• Prepared monthly forecasting for all commission payments for the MPG
• Uploaded and monitored all payments i.e., checks, EFT and ACH via SAP up to $1M
• Entered new contract date for the LRP region into our commissioning system
• Compiled the monthly management report containing the total revenue and commission
• Ran queries in Paradox on various agent types; prepared and maintained all FileNet documentation
• Researched contract issues for management and agents
Contract Administrator (2000 – 2003)
• Reviewed all new contracts and RFP’s for supportability; resolved commission issues for analysts
• Worked with legal and billing to finalize revenue issues; prepared contracts for imaging
• Worked with account reps to determine contractual obligations and compliance verification
• Researched numerous bankruptcy claims utilizing SAP while staying on schedule and setting-up
250+ new agents monthly resulting in early completion of project, thus cost savings.
Audit Analyst (1999 –2000)
• Ensured the accuracy of commission payments to external customers
• Applied comprehensive audit controls and verified amounts via SAP
• Reviewed contract terms, commission structures and customer account base
• Identified and communicated errors to analysts; worked closely with the processing team
• Audited all payments within the standard SLA (48 hrs)
• Demonstrated cost savings by initiating a process to combine commission payments
Commission Analyst (1997 – 1999)
• Reviewed and calculated commission payments to external customers
• Assumed ownership of all commission payments and drive issues to resolution
• Reviewed all contracts to verify commission calculation methods
• Performed monthly analysis on department revenue earned versus commission paid. Also prepared
Quarterly forecasting differentiating between our two internal groups (Manual & Automated).
• Created spreadsheets to support monthly calculations of payments, performed trending on payments
EDUCATION
Clark Atlanta University, Atlanta, GA - College of Arts and Sciences - B.A. Degree – Business
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) SalesForce, Omni, PeopleSoft, SAP and SharePoint
Rec’d 3 BRAVO AWARDS 2015 –2016 for exceptional performance