1. Laura Naven
Highlights
Microsoft Office expertise
Excel spreadsheets management
Meticulous attention to detail
Self-directed
Time management
Professional and tenured
Dedicated team player
Proofreading
Accomplishments
Provided support for departments outside my own: PR, HR, Finance, and Retail
Experience
Administrative/Reception
September 2008 to June 2015
Volunteers of America － Rochester, NY.
Respond to calls and emails from prospective donors, and schedule pick ups of donated material. Map the routes for the
trucks and print receipts for the donors and instructions for the drivers. Keep in contact with drivers by phone or text. Also
provide support for Finance data entry, HR presentations, PR donor data, and assist Warehouse Supervisor with Special
Pick Ups. Researched and developed spreadsheet for Mercury Mail pick ups. Fill in for receptionist as needed.
Assistant Manager
October 2007 to September 2008
Volunteers of America Lake Ave Retail Store － Rochester, NY.
Assist in supervising the largest store in the company with day its day to day business, ensuring the store is neat and
organized, all employees are utilized to their fullest potential, and the paperwork is done correctly and on time.
Sales and Interior Design
March 2005 to October 2007
Furniture Sales and Interior Design at Ruby Gordon Furniture － Rochester, NY.
Commissioned furniture sales. Also Interior Design work both on site and in client's homes.
Sales and Interior Design
September 2000 to March 2005
Interior Design and Furniture Sales at Interiors － Rochester, NY.
Commissioned furniture sales. Also Interior Design work both on site and in client's homes. Assistant to Head
Designer/ Sales Manager Alan Wren.
Education
Bachelor of Arts : English
SUNY Brockport － Brockport, NY
GPA: Magna Cum Laude
English Magna Cum Laude; Member Sigma Tau Delta, International English Honor Society.
Master of Arts : English Literature
SUNY Brockport － Brockport, NY
Skills
Multi-tasking, data entry, and customer service
8 Years of Administrative Experience
Certificate in Outlook Intermediate
48 Cornelia Dr Apt 1, Rochester NY 14606
Home: (585) 621-9316 - Cell: (585) 746-9316 - ljnaven2@gmail.com