1. Cheryl Ricard
320 Old Hickory Blvd, Nashville, TN | 629-333-4247 | cheryl_rica@outlook.com
Skills & Abilities
REAL ESTATE SKILLS
· Cold called perspective leads on outbound dialer. Also created door knocking campaign for my own townhome complex and nearby
neighborhoods.
· Show clients properties then advise them during the negotiation process. Follow through to closing process.
· List properties with MLS, arranged photographers,staging, and then created a marketing strategy.
· Maintain high standard of efficiency and ethics, while providing my clients excellent level of personal care and advocacy.
RESEARCH AND DOCUMENTATION
· Conducted yearly large scale retail value shops of major categories such as fine jewelry and fashion over the internet and at nearby brick
and mortar stores comparing EVINE Live merchandise to comparable vendors, documenting results in Excel/Access.
· Also did small searches on hard tofind products on behalf of merchandisers in capacity of retail value expert, maintaining d ocumentation
for FTC and FCC compliance.
· Approved all retail value research done by merchandisers before it could be advertised on-line or televised. Worked with FTC and FCC
compliance attorneys to ensure compliance.
PLANNING AND PROMOTION
· Took ownership of the on-air and on-line promotion set up and documentation, including coupon and purchase with purchase sales type.
Served as gatekeeper for promo quality and trained newproduct planners in promo request parameters and etiquette.
CUSTOMER SERVICE
· Extensive experience in providing excellence customer service to both internaland externalclients. I take ownership of problems. I have
worked both in call centers and in e-mail response settings. I pride myself in a quickturn around and not letting things go. I am devoted to
going the extra mile.
TECHNICAL SKILLS
· Proficient in Microsoft Office and using social media platforms in professional settings..
· Beta-testing and documentaion.
Experience
ASSOCIATE BROKER | KELLER WILLIAMS REALTY-GROUP46:10 MIDDLE TENNESSEE | FEBRUARY2016 – PRESENT
· Worked to find properties that would suit my clients’ needs and to negotiate the best possible contracts for them. Held open houses for my
open listings and for other members of my team and office. As both a buyer and a listing agent, sought clients through cold calling, door
knocking and direct mail.
RETAIL VALUE COORDINATOR | EVINE LIVE | NOVEMBER 2011 – OCTOBER 2015
· Established framework to ensure compliance of Retail Values with FTC and FCC regulations. Researched and verified the values of online
products becoming retail value tsar. Also took on expanding role setting up promotions and taking on special projects as need for
Merchandising Operations.
ORDER CAPTURE AGENT | EVINE LIVE | FEBRUARY2011 – NOVEMBER 2011
· Took orders over the phone for EVINE’S on-air customers. Developed expert level product knowledge that led to my being swiftly
promoted. Able to handle high call volume and high pressure situation.
QUALITY ASSURANCE TEAM LEADER | 2010 UNITED STATES CENSUS | JANUARY 2010 – OCTOBER 2010
· Trained and lead a team of 15 QA field workers in reviewing the work of census takers for accuracy. I processed time sheets, checked work
for accuracy and neatness. When my workers could not complete the tasks on their own I would assist with investigations with local and
county authorities to obtain death records and property records to help complete the work. Implemented Be Counted program across
Southern Minnesota.
INDEPENDENT BOOKSELLER/INSIDE SALES REPRESENTIVE | LLEWELLYN WORLDWIDE | MARCH 2006 – JULY 2007
· Sold newand backlist titles to small independent booksellers and gift stores. Established strong relationships with high volume customers
to encourage continued growth. Developed newleads through internet research and cold calling. Planned aspects of yearly trade showin
Denver,including product selection, client/author reception and booth events.

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Professional Licesenses
Tennessee Real Estate License: TN License #335388
Education
REAL ESTATE AGENT COURSEWORK | CONTINUING LEARNING INSTITUTE
· Pre-licensure coursework
BACHELOR OF ARTS | UNIVERSITY OF NORTH DAKOTA MAJOR: ENGLISH MINOR: HISTORY
MEMBERSHIPS
NATIONAL ASSOCIATION OF REALTORS; TENNESSEE ASSOCIATION OF REALTORS;GREATER NASHIVILLE ASSOCIATION OF
REALTORS