Andrew Crow has over 20 years of experience in information technology, including experience administering networks, servers, PCs, and software. He has held roles such as Network Administrator, Lead PC System Technician, and Lead Network Administrator. His background includes experience with Windows, Active Directory, Novell, networking protocols, client applications, and virtualization software.

1. Andrew Crow
31 Wesleyan Place, Dallas GA30132
404-345-3829 wolf.9653@yahoo.com
Summary
InformationTechnologyProfessional with20 years’experienceincomputersystemsadministrationand
networkadministration.RecognizedforabilitytobuildandmaintainPC’sandservers,NovellandActive
Directoryadministration,andsoftware configurationrollout.
Professional Experience
Kurt Salmon, Atlanta, GA
NetworkAdministrator Jan 2013 – Jan 2017
Responsible formaintainingnetworkof Ciscorouters, switches andASA devices acrossNorthAmerica,Europe,
and Asia.AlsomaintainedMicrosoftSystemCenter 2012 serversincludingConfigurationManger,Service
Manager, andVirtual Machine Manger. I was alsoresponsibleformaintainingourVMWare environment.
 ImplementedWhat’sUpGold16.2 to maintainconfigurationbackupsforall Ciscodevicesonnetwork
 DesignedandimplementedWindowsUpdate deploymentplanusingSystemCenterConfiguration
Manager 2012
 BuiltnewstandardOS image processusingConfigurationMangertoreplace the legacyGhostimage
system
Lead PCSystemTechnician Jan2008 – Jan 2013
Responsible forhardware andsoftware supportfor300+ usersinour NorthAmericanoffices.Regularduties
includedmaintainingthe corporate Ghostimage,inventorycontrol,andPCproblemresolution,including
workingwithvendorsonwarrantyrepairwork.
 Responsible forall IThardware andsoftware relatedpurchases
 Responsible forpurchasingall newuserlaptopsandmaintaininghardware specificationstandards
while stayingwithinannual budget
 Maintainedcorporate Ghostimage withWindowsandsoftware updates
Medquest Associates, Atlanta GA
Hardware IntegrationSpecialist Mar 2008 – Jun2008
Responsible forhardware supportonPCsystemslocatedat90+ locationsacrossthe SouthandSoutheastUS.
Regulardutiesincludeharddrive imagingandreplacement,printersupport,equipmentinventorycontrol,and
workingwithvendorsonwarrantyrepairwork.

2. Andrew Crow
31 Wesleyan Place, Dallas GA30132
404-345-3829 wolf.9653@yahoo.com
2
Orange Business Solutions, Atlanta GA
Lead NetworkAdministrator Sept2003 – Jun2008
Responsible formaintainingthe NovellandActive DirectorynetworksforOrange BSNorthAmerica.Regular
maintenance dutiesinclude useraccountandresource accesscontrol administration,quotamanagementon
servervolume space,anti-virusupdateandlogs,networkresource control andauditing,andbackup/disaster
recoverymanagement.Alsoresponsibleformanagementonlocal andregional Ciscoswitches(Cat6000, 6500,
and 4500).
 Accomplishedfilesystemstandardizationof Equant’slegacyandoutdatedsystemsbymigratingall
legacysystemuserstoa standard Novell 5.0environmenttotaling25 servers
 MigratedMontreal office fromNovell 5.0to Active Directory2000 as part of the firstMicrosoftAD
rolloutinEquantNorthAmerica.Project wasthenretooledasActive Directory2003 MigrationProject
whenEquantwas boughtbe France Telecom
 AppointedNorthAmericanleadforcompany-wideActive Directory2003 MigrationProject.Required
to migrate currentNovell andWindowsbasedsystemsintoFrance Telecom’sexistingWindows2003
Active Directorydomain.ProjectcompletedinOctoberof 2006
 Responsible forinstallation,maintenance andadministrationof ActiveDirectory2003 domaincovering
NorthAmerica
 Responsible forbackuprecoveryof ActiveDirectory2003 serversusingSymantecBackupExec10d
 RolledoutMS SMS as North Americanleadforassettrackingandsoftware rollout
 Responsible forlevel 3escalationsforbothPCand networkrelatedissuesfielding55 – 60 issuesper
month
 Responsible forinstalling/configuringCiscoroutersandswitchesat ournew office location
Lead PCSystemTechnician Mar 2000 – Sept2003
Responsible formaintainingdesktopandlaptopPCsacrossOrange BS NorthAmerica,includingupdatingthe
NortonGhost imagesusedforPCrollouts,testingandrepair/replacementof computerhardware,andloading
and troubleshootingof Orange BSapprovedsoftware.
 Handledrecommendationsforandupgrade of ourNortonGhost servertoversion7.5
 Resolvedanaverage of 25 – 30 level 1and 2 trouble ticketsperweek
 AssignedasLeadtechniciantohandle all VIPtrouble calls.Responsible forall level 3escalations
 Wrote standard installationproceduresforall non-Microsoftbasedsoftware
 JuniorAdministratorlevel responsibilitiesonregional Novell 5network

3. Andrew Crow
31 Wesleyan Place, Dallas GA30132
404-345-3829 wolf.9653@yahoo.com
3
USAF Gunter Annex, AL
Defense Message System –RegistrationTechnician 1997 – 2000
Responsible forregisteringnewusersandsystemsinto the Defense Message SystemX.500directory.Also
responsible forcreatinganddistributingDMSfortezzacardsusedfor email encryptionusingMSExchange.
 Taught AirNational Guardand Reserve administratorsX.500DirectoryServices(LSAP) andX.400
Message HandlingSystem
 Toured9 ANGand AFR basesinstalling,configuringandcertifyingNTandExchange serversforDMS.
EquipmentControl Office –InventoryManagement 1996 - 1997
Responsible forupdatingandmaintainingbase wideinventoryandtrackingsystemforall ITequipmenton
base as well astrainingnewoffice equipmentcustodians.
 Processedover5 milliondollars’worthof new PCequipmentin2 years
 Maintainedrecordsdatabase forall computerequipmentonbase,over100,000
Education and Training
 ComptiaA+ CertificationbyNewHorizons
 ComptiaNet+CertificationbyATG
 MS Windows2000 Pro CertificationbyNew Horizons
 MS Windows2000 ServercertificationbyATG
 MS Windows2000 Active DirectoryAdministrationcertificationbyATG
 CiscoCCNA trainingbyGlobal Knowledge
Technical Skills
OperatingSystem: Windows9x/NT/XP/7/8/10,UNIX-HP/Linux–20 Years
NetworkOperatingSystem: WindowsServer2003/2008/2012, Active Directory,Novell Netware
5.0 – 15 years
NetworkApplications: MS SystemCenter2012, NortonGhost and Antivirus, PCAnywhere,
Mcafee,TrendMicro, BackupExec,ArcServe,RDPFarming– 15 years
NetworkProtocols: TCP/IP,X.500, X.400, IPX/SPX –16 years
ClientApplications: MS Office,MSProject,MS Visio,LotusNotes,Remedy,Visual
Basic.Net,Citrix –16 years

4. Andrew Crow
31 Wesleyan Place, Dallas GA30132
404-345-3829 wolf.9653@yahoo.com
4
References
Terry Hight, Kurt Salmon
Cell:404.488.2481
Cullen McClure, Kurt Salmon
Cullen.McClure@gmail.com
Cell:404-661-0542
Bruce Seeber, Kurt Salmon
Cell:4048987965