1. My resume: Margeret Lau Sook Han 2016
Summary
Last Name : Lau
First Name : Sook Han Margeret
Nationality : Malaysian
Age : 32
Education background
Bachelor Degree in Business Administration (HONS) in Entrepreneurship
University Tunku Abdul Rahman, Malaysia
Diploma of Business Administration
Tunku Abdul Rahman College, Malaysia
Languages proficiency
English, Bahasa Malay, Chinese Mandarin, Chinese Cantonese, Chinese Hakka,
Chinese Hokkein
Careers
2014-2016
Working Holiday
No. Country Location Job Role Duration Period
1 New Zealand
(inclusive
travelling
around)
Auckland Dairy Farm
Assistant
6 months Dec’14 - May’15
2 Auckland Fruit Picker
3 Bay of Plenty Oyster opener
4
Australia
(multiple
entry)
*Stay with sibling
which is Australia’s
PR
Perth Restaurant Cleaner 3 months June’15 - Aug’15
5
Melbourne
Au Pair &
Paperwork
2 months Sep’15 - Nov’15
6 Vine Pruning 2 months Dec’15 - Jan’16
7 Restaurant Helper 1 month Jan’16
8 Apple Farm Hand 2 months March’1 - Apr’16
9 Dairy Farm
Assistant
2 months Apr’16 - May’16
2013-2014
Senior Marketing Executive
Company : UMR Sdn Bhd
Foreign workers recruitment agency based in Malaysia
2011-2013
Sales Executive
Company : Kooka Sdn Bhd
Pure pulp tissue paper product manufacturer based in Malaysia
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2. My resume: Margeret Lau Sook Han 2016
2008-2011
Logistics Program Central Admin. Executive
Company : Malayan Flour Mills Berhad,
International flour, feed and poultry manufacturer based in Malaysia
2007-2008
Customer Care Consultant
Company : Maxis Telecommunication Berhad
Nationwide telecommunication provider based in Malaysia
2002- 2003
Admin Clerk
Company : L & R Manufacturing Sdn Bhd
A manufacturer and retailer focus in corporate gifts industry
Computer skill
• Microsoft Office System (Word, Excel, Outlook, PowerPoint)
• UBS Accounting System
• Intergrated Customer Service System (Kenan, CMSS, EPBS, SSO and etc)
Key skills
• Team working and multi-tasking demonstrated by the ability to juggle a number of
priorities and meet demanding deadlines whilst remaining approachable.
• Team building and Staff development
• Good listening
• Negotiation and coordination skills
• Highly developed interpersonal skills; discreet and sensitive in dealing with
people.
• Communication effectively at all levels
• Problem solving and project management skills
• Expenses reduction
• Policies and procedures manuals
Professional training
- Selangor State Student Counselor Training
- Microsoft Excel Intermediate Level Training
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3. My resume: Margeret Lau Sook Han 2016
- Product Knowledge & Customer Care Handling Course
Details
Careers
2013-2014
Company: UMR Sdn Bhd
Position : Senior Marketing Executive
Responsibilities:
- Develop the new sales and successfully created some valuable customers as
company’s trademark
- Travel with Nepalese translator to attend customers’ complain on foreign workers
issue
- Work close with marketing support, runner and translator for different
government’s department and immigration office
- Create and record prospects and customers’ every conversation info
- Monitor and assist foreign workers during indoor and onsite training courses
- Assist and accompany customer to attend government’s interview(JPN)
- Manage and ensure customers’ accurate documents for application on every
levels
- Maintain rapport relationship with customers for further services,
assistance and credit collection
- Arrange transportation for the fresh landed foreign workers from KLIA to different
location accommodations
2011-2013
Company: Kooka Sdn Bhd
Position : Sales Executive
Responsibilities:
- Handle the aging report to manage customers’ account credits accurately
- Make sure products ordered are supplied to customers on time
- Responsible for forecasting the area’s market trends
- Negotiate and prepare the new quotation or package for new
customers
- Involved in the recording and administration of sales by forwarding reports and
copies record to the sales office
- Create and record customers’ customized orders information
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4. My resume: Margeret Lau Sook Han 2016
- Regularly liaised with production department to discuss the new designed logo
by customers to ensure the progress of orders
- Exposure and maximize sales opportunities by creating professional
sales script to potential new customers and building rapport relationship with existing
customers
2008-2011
Company: Malayan Flour Mills Berhad
Position : Logistics Program Admin. Executive
Responsibilities:
- Monitor subordinates maintain the daily, weekly and monthly logistic administration
task and various reports
- Coordinate all the transport related issues for corporate truck: summons, road tax
renewal, inspection renewal, permit renewal and etc
- Monitor and support the both Logistic issue in Perak Plant and Johor Bahru Plant
- Handle incoming and outgoing correspondence, including mail, email and faxes
- Create and advice the Standardized Operation Policy(SOP) to
standardized both Logistics team in admin flow and operation flow for HQ
management
- Create analysis reports for support the SOP implementation
- Presentations central analyze reports to department’s heads, plant managers
and directors
- Provide strategic opinion according to the report result for reporting the superior
- Decreased 80% expenditures logistic department by implementing the
SOP
- Liaise with government agencies (JPJ,JAS,DBKL,LPKP) for business purpose
- Producing accurate letters and reports, spread sheets and meeting materials;
presentations, agendas and minutes
- Temporary Person in charge assisting the JB Logistics team while the logistics
manager position is vacant
- Strong analytical skills with understanding of raw data; preparing
expense reports, arranging payment, registering invoices and etc
- Coordinated work flow with every department head and supervised 3 areas of
team
- Prioritized and delegated tasks, provided motivation and direction to create a
positive work environment
- Control wide and counter check with any documents related to departments and
work with variety of departments
- Coordinate with different departments within the corporate for all
logistic documentation and trouble shooting
- Deal with account manager from Shell to arrange the fuel control system
- Keep track the database of the truck/service suppliers
- Manage with truck/service supplier for corporate truck purchase, truck major
repair truck and periodic maintenance
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5. My resume: Margeret Lau Sook Han 2016
- Generating the quotation and negotiation with suppliers
- Responded to supplies inquiries and provided additional support where
necessary
2007 - 2008
Company: Maxis Telecommunication Berhad
Position : Customer Care Consultant
Responsibilities:
- First level customer support
- Answer and respond customer call with 3 languages: English, Malay, Mandarin
- Handling variety complain from customers
- Follow up and resolve customer issues while maintain high customer satisfaction
- Keep track customer feedback and promote marketing campaign
- Maintain consistent quarter and year to date performance goal
- Provide fast respond to customer by query information from different
systems at the same time
2002 - 2003
Company: L & R Manufacturing Sdn Bhd
Position : Admin Clerk
Responsibilities:
- Coordinating appointments and travel arrangement for business owner
- Generating quotation according to the customer’s needs
- Dealing with customers and suppliers
- Inventory controlling
- Managing inventory and trading company’s operation expenses report
- Handling paper work and cash transaction
- Setting the marketable profit margin for company’s products
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6. My resume: Margeret Lau Sook Han 2016
Accomplished Projects
Assist foreign workers’ trainer and counselor for high requirement customer
- Provide 1 to 1 counseling for foreign worker which is the trouble maker or
psychology issue involved
- Monitor and assist foreign workers pay attention during the indoor and onsite
training course
- Ensure foreign workers having both positive mentality and physically working
behavior after various trainings completion
- Emphasize on both customer satisfaction and foreign workers’ safe and healthy
to gain win-win situation
Acting person in charge for logistic department of Johor Bahru Plant
- Work close with JB management team and operation team
- Monitor to ensure the SOP implementation successful implemented in logistics
dept
- Analyze and compile the business strategy reports to head of logistic department
- Negotiate quotation and negotiation with JB logistics suppliers
- Resolve customers complaint
- Successfully reduction department’s expenditure 80% by SOP implementation
Active role in creating and implementing SOP for corporate logistic department
- Work closely with both Perak & JB logistics team and study their overall business
flow
- Analyze the strengths and weaknesses of the business flow
- Create and recommend SOP to consolidate the business flow of 2 different
logistics team
- Communicate and motivate logistics teams to the acceptance of the SOP
- Keep monitor the successful implemented SOP among the logistic teams
- Revise the successful implemented SOP time to time
- The implementation of SOP improved the efficiency of corporate logistic
department
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7. My resume: Margeret Lau Sook Han 2016
Corporate business study
- Study the business flow of other business unit in the corporate
- Observe and analyze the strength and weaknesses of the business flow
- Organize weekly meeting with department heads to discuss issue reported and
brainstorming for solution
Academic Background
Bachelor Degree in Business Administration (HONS) Entrepreneurship
University Tunku Abdul Rahman, Malaysia
Diploma in Business studied (Business Administration)
Tunku Abdul Rahman College, Malaysia
Malaysia Government Elementary and Secondary High Education (Total 12 Years)
6 Years High School : Malaysian Certificate of Education (National Examination for high
school science technology graduate)
6 Year Elementary School: Basic Education for 3 Languages (English, Malay, Chinese),
Math and Sciences, Art and Moral
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8. My resume: Margeret Lau Sook Han 2016
Co-curriculums in College
MCA Langkawi Community Service Project
Position: Secretary for President
Responsibilities:
Organizes a community service group to promote awareness to the important of
education at rural villages in Peninsular Malaysia
Represent UTAR interview with LAN for the education quality recognition
Position: Course Representative
Responsibilities:
Promotes and convinces the quality of UTAR education to Malaysian Higher Education
Department
Student Counselor Representative of Selangor State
Position: Counselor, President of Counselor Council
Responsibilities:
Leads a group of school counselors and work together with counseling teacher to help
student with behavior and emotional issues.
Final Year Thesis Group
Position: Group Leader (A project group of 5 thesis members)
Responsibilities:
Leads the thesis direction and coordinate group members in thesis research and
problem solving
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9. My resume: Margeret Lau Sook Han 2016
Personal Details:
First Name : Margeret Sook Han
Last Name : Lau
Age : 32
Gender : Female
Marital Status : Single
Birth Date : 26/01/1984
Birth Place : Kuala Lumpur, Malaysia
Nationality : Malaysian
Health Status : Excellent
Leisure : Swimming, Reading, Travelling
Contact Information:
Cell Phone : 6.012.6798880
Address : C-02-02, Serdang View Apartment
Jalan Makmur 3/1, Taman Serdang Height
43300 Seri Kembangan
Selangor
Email : margeretlau@hotmail.com
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10. My resume: Margeret Lau Sook Han 2016
Personal Details:
First Name : Margeret Sook Han
Last Name : Lau
Age : 32
Gender : Female
Marital Status : Single
Birth Date : 26/01/1984
Birth Place : Kuala Lumpur, Malaysia
Nationality : Malaysian
Health Status : Excellent
Leisure : Swimming, Reading, Travelling
Contact Information:
Cell Phone : 6.012.6798880
Address : C-02-02, Serdang View Apartment
Jalan Makmur 3/1, Taman Serdang Height
43300 Seri Kembangan
Selangor
Email : margeretlau@hotmail.com
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