1. REGINA MILLER
215-412-5885
RKMILLER.IPAD@gmail.com
SUMMARY
BUSINESS PROCESS ANALYST leads analysis, design of new, existing business processes
spanning multiple operational areas. Distills information from multiple sources; decomposes high-
level information into details. Exhibits sound logic, analytical ability to develop repeatable, scalable
processes that meet changing architecture vision. Plans tracking, metrics for success. Proactive,
delivers high quality, on-time performance. Adaptable under aggressive timelines; asserts quality
decisions independently; known to manage multiple priorities. Areas of expertise:
• Process Improvement – Six Sigma Yellow Belt Methodology: Charter, Current State
Problem, Process Flows, Gap Analysis, Future State Solution Recommendation
• Subject Matter Expert (SME) for strategic programs
• Positive Net Promoter Score
PROFESSIONAL EXPERIENCE.
AETNA INSURANCE, Blue Bell PA 2001 - 2015
Lean Continuous Process Improvement, Yellow Belt – Attained $10M Savings overall
Identified value stream within SDLC processes. utilized Voice of the Customer interview, affinity
grouping, workflow analysis techniques.
• Created Charter, Action Plan, Timeline, Metrics and Success Criteria.
• Facilitated cross-discipline work groups across matrix environment, documented current state
process flow in Visio. Affirmed consensus of the process across 13 entities.
• Determined root cause of inefficiency (as is current state).
• Proposed solution to eliminated waste (to be future state), establishing standard work process
design.
• Planned pilot; measured effectiveness of solution and sustainability of process change.
Estimation Kaizen Initiative & Solution Lead - led workgroups of cross-functional teams who
contribute during estimation process from ideation to finalization; decomposed high-level
information into details, abstract up from low-level information to a general understanding.
• Established standard work process design for small-large scale estimate requests to track
assumptions, risks, issues, and synergy.
Facilitated Workload Assessment for PMO (Program Management Office)
• Identified 18 opportunities that offset Associate PM workload.
• Saved $650K work allocation for Triage process by instituting need-to-know invitation in lieu of
global invitation.
CMMI Scampi Appraisal Team Member for SDLC Practices
Attained Software Engineering Institute’s CMMI Level 3 rating following Scampi Appraisal.
• Assessed Engineering methodology processes: discovery of evidence, appraisal interviews,
confluence for Validation, Verification, Technical Solution, and Product Implementation.
• Wrote interview questions for Agile and Waterfall SDLC methodology. Ensured examinee would
comprehend Appraiser’s question by translating CMMI practices to Aetna terminology.

2. Page 2 REGINA MILLER
Solution Lead for Remediation of 7 Configuration Management (CM) Practice Gaps
• Researched source of diagnosed gaps in methodology procedures based on appraisal results.
• Developed solution; proposed 14 artifact changes to Certified CMMI Associate and Process
Compliance team for consensus that solution would remediate gaps and pass internal audit.
• Gained speed to market by carrying solution documentation forward for communication
materials, remediation training in advance of ensuing appraisal: Immersion, Power Hour, TBT.
• Prepared updates to SDLC methodology using PI templates to plan the initiative solutions and
release into methodology.
Testing Lead, SME – Resource Planning | Quality Assurance | Testing Strategy | Test Design | Test
Plan | Release Planning | Escalation | Mitigation Strategy | Status Reporting | Data Analysis &
Integrity| Test Cycles | Execution Metrics | Defect Management & Resolution | End to End
Processing | UAT support | Mercury Quality Center
Submission of Qualified Health Plans (QHP) 3 years running
Worked with business to define objectives, scope. Elicited business requirements from Plan-
Benefit-Rx stake holders. Translated complicated business rules to create use case, 180 test cases,
cross-walk. Directed on-shore global coordinator, 9 off-shore testers.
• Developed, proposed risk based testing to accommodate high volume of data for verification.
• Liaised daily with business to reconcile observations, plan next steps and workload for testing.
• Authored, presented the summary upon completion.
Affordable Care Act - Federal Marketplace Exchange
Leveraged early access to information and test environment as member of CMS (Center for
Medicare and Medicaid Services) Alpha Team. Led 14 testers: readiness, resolution.
• Defined, proposed Governance Model, adopted by CMS for all external Issuer partners:
readiness for testing, refresh cycles, testing timeline.
• Developed risk assessment based on limited test scenarios and chronic system failures.
ACO (Accountable Care Organization) Joint Venture and Strategic Foundation
Assumed responsibility for all ACO SMEs across Domains; coordinated concurrent initiatives,
resolved day to day testing issues for 3 teams across 7 applications simultaneously.
• Reduced testing effort 10% using risk-based testing framework for ACO Foundation
• Delivered technical design presentation to testing domains.
SAS SQL Developer for Health Analytics - Business Intelligence reporting for medical quality of
care, cost containment, disease management derived from Data Warehouse.
• Partnered with business to shape scope, elicit requirements for preventive health initiatives
• NCQA HEDIS (Healthcare Effectiveness Data Information Set), CAHPS Quality Management
EDUCATION
Bachelor in Business Administration, Management, University of Pennsylvania, Wharton
School, Cum Laude
Proficiency: Excel Pivot, Formulas | PowerPoint | Project | Visio| Sharepoint