Lakshay Thakur is seeking a meaningful position that allows advancement. He has a degree in Hotel Management and is pursuing an MBA. He has over 10 years of experience working in guest services and front desk roles at hotels like JW Marriott Chandigarh and Daspalla Hotels. He has received extensive training in hospitality systems and guest services. His technical skills include hospitality applications like Opera and knowledge of Microsoft Office.

1. Lakshay Thakur
H. No 35b
Sector 41 b
Chandigarh – 160036
Tel – +91- 8968468280
E-MAIL - Lakshay_thakur@yahoo.co.in
Objective
To obtain a meaningful and challenging position that enables me to learn the field and allows for advancement
Education
Pursuing MBA from Sikkim Manipal University
Degree of Hotel Management
Chitkara School of hospitality Rajpura, Chandigarh
2004-08
65%
Secondary School
C.B.S.E Board,
2000
60%
Professional Experience
Presently employed at-
Company- JW Marriott Chandigarh
Designation- Senior Guest Services Associate (April 2011)
Roles and Responsibilities
 Cashiering, Front Desk Operation
 Cross Departmental Exposure
 Worked in Pre-opening Team
 Participated in Setting up Front Office
 Attended Trainings for pre opening
 Done Projects & Presentations
 Managing At Your Service, Board Room Bookings
 Handling Guest Complaints
 Handling Group Coordination.
 Handling Concierge Queries and Bell Desk
Company- Daspalla Hotels

2. Designation-Guest Service Associate( December 2010)
Roles and Responsibility
● Cashiering , Billing
● Handling Guest Complaints
● Ensures the department meets its quantitative and qualitative targets
● Ensuring Smooth check-ins & Check outs for all Guest
● Handling Group Coordination.
● Know My Guest, Capturing Guest Preferences
● Guest Relation
Tranings:
 Done six month traning from the ITC kakatiya Hotel Hyderabad
 Opera Training at The JW Marriott Chandigarh
 Executive Development Program (EDP) Training At JW Marriott ,Chandigarh
 Done two weeks Marsha traning at JW Marriott ,Chandigarh
 Micros traning at JW Marriott Chandigarh
Technical Skills and Specialties
Hospitality Applications- Opera, IDS and Micros
Windows Applications/Operating Systems- MS-Office, Windows XP, Windows Vista
Awards and Achievements
Employee of The Month JW Marriott Chandigarh
Professional- Information Technology, Training & Guest Services
Hobbies- Travelling, Cooking ,Reading Books
Personal Details
Father’s Name : Mr. Bangali Ram
Date of Birth : 14th
October 1981
Gender : Male
Nationality : Indian
Marital Status : Married
Date: - Lakshay Thakur