Vivekanand has over 25 years of experience in hospitality and is seeking a challenging position utilizing his skills. He has extensive experience in people management, communication, problem solving, and building productive teams. His career includes roles as Assistant Manager - Credit at The Suryaa hotel from 2012 to present, Assistant Credit Manager at Hookah hotel from 2010 to 2012, Executive-Bills and Credit at Hotel Ashoka from 2002 to 2010, and various front office and cashier roles from 1995 to 2002 including positions at Holiday Inn Crown Plaza, New Delhi Hilton, and Hotel Inter-Continental New Delhi. He has strong competencies in management, negotiation, organization, computers, analysis, professionalism, communication, initiative, and

1. VIVEKANAND
50, Asalatpur
A-2, Janakpuri
New Delhi – 110058.
Mob : - 9873188729
E-mail: vivek380@gmail.com
OBJECTIVE :-
Seeking a challenging position in an organization where I can use my
Skills and knowledge for organizational development as well as personal growth.
PROFESSIONAL EXPERIENCE :-
1. Total of 25 years of experience in the field of Hospitality.
2. Well versed with people Management.
3. As a resourceful and skilled communicator bringing strong front and back end together.
With such experience I have developed the vision and strength for identifying problems,
providing solutions, motivating & building productive team, enhanced efficiency contributing to
Profitability and leading Continuous Growth.
KEY COMPETENCIES:-
Management skills
Negotiation skills
Organizational & time management skill’s
Keyboard/Computer skills
Analytical and numerical skills
Professionalism
Communication skills
Initiative
Assertiveness
Guest focus

2. Effective complaint handling
WORK EXPERIENCE SUMMARY:-
-1.working as an Asst. Manager - Credit in THE SURYAA, NEW DELHI from November
-2012 to Till Date.
Job Responsibility:-
1. Responsible for maintaining daily Credit Collection Report.
2.Responsible for maintaining daily Outstanding Report.
3. Collection calls, Identifying and following upon doubtful accounts.
4. Reconcile all credit card charges.
5. Ensure credit applications for all new accounts are completed and approved.
6. Post all payments received daily.
7. Clear city ledger accounts at month-end.
8. Resolve all account queries.
- 2. Working as an Asst. Credit Manager in Hookah (Group of Saffron
Hospitality Pvt. Ltd.), Vasant Vihar, New Delhi-110057, Since April
2010 to October 2012.
Job Responsibility:-
1. Responsible for maintaining the debtor’s ledger, Regular review of the aged trail balance.
2. Collection calls, Identifying and following upon doubtful accounts.
3. Reconcile all credit card charges.
4. Ensure credit applications for all new accounts are completed and approved.
5. Post all payments received daily.
6. Clear city ledger accounts at month-end.
7. Resolve all account queries.
8. Liaise with the Convention Services Manager in relation to invoicing of group accounts.
9. Schedule and chair the monthly credit meetings.
10.Track advance deposits.
11. Review the high balance report and follow-up on problems or doubtful accounts.
12. Reply to customer queries and send copies of accounts.
13. Reconciliation’s and rebates.
14. Promote by example the principles of “The Power of Service”.
3. Worked as an Executive-Bills and Credit in Hotel Ashoka 50-B,
Chanakya Puri, New Delhi in Steel Bar from October, 2002 to March 2010.
Job Responsibility:-

3. A) All cash deposit in Ashok Hotel.
B) To post bills from computer.
C) Co-ordinate with Ashoka’s finance department to release the payments.
D) Handling Diplomat Billing.
E) Credit policy of hotel.
4. Worked as a Restaurant Cashier/Front Office Cashier in Bharat Group of Hotels, since
September 1995 to August 2002. While working with this chain I had an
opportunity of working with International Chain of :-
A) Holiday Inn Crown Plaza
B) New Delhi Hilton
C) Hotel Inter-Continental New Delhi
Job Responsibility:-
A) Cash handling.
B) Billing in Fadilio Systems.
C) Dealing with Guest (check-in, check-out, guest problems, reservation)
D) Handling Front Office Staff
- Reservation
- Bell-desk
- Airport Rep.
- Telephone
- Coordinate with sales & marketing
4. Worked as a Cashier in Hotel Park, 15 Parliament Street New Delhi
from July 1988 to June 1994.
Job Responsibility:-
A) Cash handling
B) Manually credit card handling
C) Manual Restaurant Billing
D) Making Sales Summary.
OTHER TRAINING:-
1. Advanced fire Training
2. Customers Cum first
3. Grooming Classes
PERSONAL PROFILE:-

4. Father’s Name : Sh. N.D Anthwal
Date of Birth : 15th July 1970
Nationality : Indian
Passport : Available
Educational Qualification : Graduate.
Language Known : Hindi, English
Place : New Delhi
(VIVEKANAND)