1. LaKesha Spoelker
LQWS24@GMAIL.COM  4722 ROXANN BLVD LOU, KY 40218 (502) 548-8467
Objective
A position that faces daily challenges, deadlines where I can utilize my exceptional time
management and analytical skills.
Experience
Duplicator Sales and Service, Inc. | 831 E Broadway Louisville, KY 40291
BillingSpecialist March2016 – Present
 Accuratelycomplete invoices forEtownandLexingtoncustomers.
 Creditandre-bill anyoverage charges.
 Create spreadsheetsinExcel tocomplete asummarybill.
 Enter numerical dataintodatabasesina timelyandaccurate manner.
 Scan documentationand enterintothe database.
 Produce monthlyreportsusingadvancedExcel spreadsheetfunctions.
 Addnewmaterial tofile recordsandcreatednew records.
Peoples Plus, Inc. | 5427 Bardstown Rd #3 Louisville, KY 40291
BillingandMetering Specialist(contract) March 2015 – Feb 25, 2016
Contract w/LouisvilleWaterCompany
 Oracle CustomerCare & Billingknowledge.
 Createdfieldorderstoverifycustomerwaterusage.
 Implementedprocessestostreamline workflow.
 Manuallycorrect systemgeneratedbill errors.
 Creditedandre-billedoverage.
Franchise Corp - Liberty Tax Service | 5005 Preston Hwy Louisville, KY 40213
OperationsandTrainingManager December 2013 – November2014
 Managed a staff of 60+ people duringtax season.
 PresentedPowerPoint onAffordableCare Act/Obamacare toLouisvilleAreaAssociations.
 Representedthe companyatconferencesandseminars.
 Drove specification,scheduling,statusandreview processes.
 Reconciledbusinessandcreative needs.
 Developedstrategicplansandinitiatives.
 OversawHR training,coaching,mentoringandstaff retention.
 Oversawprocessimprovementinitiatives.
 Translatedbusinessprioritiesintoimplementable actions.
 Observedall laws,regulationsandotherapplicableobligations
 Met/exceeded deadlines for Corporations and LLC’s who’s revenue exceeded $500,000.
OfficeManager (Liberty Tax) May 2012 – December 2013
 Successfully passed IRSSpecial Enrollment Agents exam parts I & III.

2. LaKesha Spoelker
  
 Top taxpreparer second year in a row.
 First tier escalation manager (calls, walk in’s and emails).
 Coordinated work for 30+ taxpreparers and 40 + wavers.
 Scheduled and conducted interviews.
 Conducted employee performance reviews annually.
 Lead monthly meeting with staff.
 Managed wavers timesheets and paid accordingly.
Tax Preparer (LibertyTax) January2012– May2012
 Top taxpreparer with over 100 tax returns completed in first season
 Inbound/outbound calls daily
 Prepared federal and statetax returns
Northeast YMCA | 9400 Mill Brook Rd Louisville, KY 40223
KidsClubAttendant January2007 – April 2015
 Planned daily educational activities for school agedchildren
 Assessed children on a case by case bases to fulfill individual needs
 Volunteered for additional roles such as Kids Night Out and Parents Days Out
 Provided members with additional information regarding various programs offered
Education
Lubbock Christian University | 5601 19th St. Lubbock, TX 79407
Bachelors in BusinessAdministrationwithemphasisin ComputerInformation Systems
Summary of Qualifications
 Detailed-oriented
 Data entry and 10-key
 15+ years of Microsoft Office Products skills
 Bookkeeping, taxes and accounting
 Dependable
 10+ years customer service
 Maintain sensitive client information