1. Acarla Strickland, CPhT
9850 Braxley Way Jonesboro, GA 30238
Phone: 678-488-6963 E-Mail: acarlastrickland@ymail.com
Objective
Licensed and Certified Pharmacy Technician seeking employment in a Pharmacy
Experience
WellPoint
PHARMACY TECHNICIAN II
Maintain and distribute incoming faxes the same business day in which they are received.
• Maintain departmental standards of answering and resolving inbound customer service daily.
• Provides excellent customer service by being attentive, respectful and professional at all times;
insures understanding of customer request and follows-through as promised.
• Manage inbound and outbound calls.
• Identified barriers to plan compliance and coordinate resolutions.
Walgreens Specialty Pharmacy Mar. 2009 - Oct.2011
SR CPhT PHARMACY TECHNICIAN
• Coordinate and implement policy and procedures to insure Medicaid programs compliance and
consistency.
• Provided technical support for providers and assist with written and verbal inquiries for health care
and pharmacy billing claims issues.
• Maintained open communication with providers and recipients alike.
• Maintained accurate, up-to-date confidential client files.
• Compounded medications according to written prescriptions.
Care Plus Pharmacy Apr.2001 - Mar. 2009
LEAD PHARMACY TECHNICIAN
• Received written prescriptions or refills requests and verified that information is complete and
accurate.
• Compounded medications according to the written prescriptions.
• Assist customers by answering simple questions, location items or referring them to the pharmacist
for medication information.
• Delivered medications and pharmaceutical supplies to customers or hospitals.
• Received and stored incoming supplies, verify quantities against invoices and informed supervisors
of stock needs/storages.
• Established and maintained new and old customers profiles.
• Retrieved discontinued or expired medications from stock and customer areas; discard or returned
to stock as appropriate, complete corresponding documents.

2. 2
• Billed third-party insurance companies through on-line billing system.
Soliant Health Sept. 2001 – Oct. 2003
DUR COORDINATOR
• Received inbound calls from pharmacies regarding billing inquiries.
• Resolved pharmacies telephone inquires in such a manner to assure quality assurance standards
are maintained.
• Received and responded to inquiries from both internal and external customers.
• Maintains database by entering, updating, and retrieving data as well as formatting and
generating reports.
Grady Memorial Hospital May 2000 – Oct. 2001
SCHEDULER
• Maintains physician appointment schedule ensuring that patients are scheduled properly and
appointments are confirmed.
• Performs patient check out process, collect co-pays and schedule follow up appointments as
directed by physician
• Maintain strictest confidentiality.
Education
Tri-Cities High School Aug. 1994 – June 1998
Diploma
Thomson Education Direct April 2003 – Feb. 2004
Pharmacy Technician Diploma
Pharmacy Technician Certification Board Dec. 2010 – Mar. 2013
Certified Pharmacy Technician
Georgia State Board of Pharmacy June 2011 – June 2013
Pharmacy Technician Registration
Skills
• PC/Mac; MS Word, Excel, PowerPoint, Outlook; Type 50+ wpm
• Responsible, dedicated, detail-oriented, and meticulous multi- asker
• Eager learner with strong work ethic; past experience adapting to new technologies
• Appreciation for administrative processes and observation of rules/regulations/protocols
• Takes pride in versatility and organization

3. 3
• Ability to work in a team as well as independently without supervision
Reference
Available upon request