Intern. Audit & Informatics

1. FEKRY EL MAHJOUB
Al Khubar, Eastern province 31515 • C: 00966544282813 • Fekry_elmahjoub@yahoo.com
PROFESSIONAL SUMMARY
Licensed pharmacist with Pharmacy degree and nine years of experience providing top-notch pharmacy services
in a retail setting . Outstanding interpersonal skills with a track record of establishing positive relationships with
customers, pharmaceutical representatives / manufacturers, medical professionals, healthcare organizations and
insurance providers . Respected leader, able to train and manage diverse teams to deliver peak performance.
Dedicated to providing quality patient care and fast and accurate medication dispensing.
Licenses Pharmacist with track record of providing excellent customer service in high-volume facility, serving
around 90 patients per day.
Supervise and mange the excellent dispensing and counseling for more than 1500 patient per day.
SKILLS
Pharmaceutical Operations Retail pharmacy procedure knowledge
Prescription Dispensing Accurate pharmaceutical calculations
Customer Relationship Management Prescription filling training
Inventory Control Medication Inventory Management
Vendor Relations/Negotiations Motivated self-starter
Formularies Technician Certification Training
Clinical Applications Data entry specialist
Product Safety/Quality Assurance Prescription drug interaction assessment
Pharmaceutical Research Adrx Prescription Computer System
Patient Counseling Prescription drug labeling
Expert Compucare / Retek System
Currently used/9 years Inventory maintenance system
MS Office (Word, Excel, PowerPoint, Access) Flexibility in scheduling
Pharmacy automation
Acute care expertise
Conflict resolution ability
In-depth pharmacy law knowledge
PERSONAL INFORMATION
Date of Birth : 10/9/1984 Nationality : Egyptian Social Status : Married Religion : Muslim Al Khubar , Saudi Arabia

2. WORK HISTORY
General Pharmacist
Khalid community pharmacy - Al Tiba community pharmcy - Cairo, Egypt 06/2007 - 10/2010
patient-oriented services, that covered dispensing, counseling , monitoring drug interactions, detecting non
compliance and inappropriate drug therapy and developing good communication skills with patients and
health professionals. developed familiarity with community pharmacy management and drug distribution
systems.
Implemented marketing strategies which resulted in 12% growth of customer base.
Initiated two key partnerships which resulted in 54% revenue growth.
Developed new process for employee evaluation which resulted in marked performance improvements.
Senior Pharmacist
Saad Specialist Hospital - Al Khubar, Eastern Province 10/2010 - 01/2017
• Responsible for creative design for prominent - direct link insurance approvals with each medications to minimize patient
waiting and effort .
• Manage ancillary staff in fulfilling more than 1,500 prescriptions weekly. Consult with physicians and patients with regard
to medication dosage, drug interactions, medical equipment, disease management and potential side effects of
prescription. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and
directions for use. Interact with insurance providers concerning billing/reimbursement issues. Keep abreast of new
developments within the pharmaceutical industry.
• Redesigned workflow for mail-order pharmacy operations to reverse prior history of lost prescriptions.
• Recognized for ability to manage a high volume of patient accounts. Consult with hundreds of physicians and
• patients to fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery
• problems.
• Improved drug-inventory management system to reduce waste and eliminate back orders.
• Cultivated strong network of physicians, resulting in an average of 100 new patient enrollment monthly.
• Introduced new labelling system that improved efficiency and saved thousands of pounds without compromising
• service or quality.
• Improved morale of coworkers by rewarding good work performance, leading by example and using humor to
• diffuse stressful situations.
• Effectively resolved insurance rejections and other billing issues.
• Managed drug and supply inventories.
Senior Pharmacist
Northern Area Armed Forces Hospital - King Khalid Military City,Eastern Province 01/2017 - 09/2017
Monitored the medication dispensing process within the hospital to ensure supplies were readily available to
clinical staff.
Performed technical processes required to dispense medications to patients.
Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
Received and accurately processed written prescriptions from customers using Electronic prescribing
system.

3. Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
Properly filled and dispensed an average of 100 prescriptions per day.
General Pharmacy Supervisor
Northern Area Armed Forces Hospital - King Khalid Military City, Eastern Province 10/2017 - 3/2018
Developed new process for employee evaluation which resulted in marked performance improvements.
Responsible for creative design for the pharmacy and implanting new system applying the most accurate and
safe procedure in pharmacy practice .
Worked directly with other departmental head and medical director to achieve the hospital vision in safe
practice .
Research and update all required materials for firm and partners.
Performed initial client assessment and analysis to begin research process.
Inventory reports , cost-effectiveness report are monthly reports is an overall result of the pharmacy team.
Dispensing statistics , errors , complains record also recorded monthly per each pharmacist and technician .
Supervise7 pharmacies located outside in the outside clinics .
Supervise 2 more pharmacies working 12 hours per day 7 days per week in the outside clinic .
Supervise the main pharmacy in the hospital which working as outpatient nine hours per day five days per
week and emergency pharmacy , inpatient pharmacy which 24/7 per week
Serve between 1500 - 1800 per day .
Supervise a huge team of pharmacist and technician spoken different languages and from different origin .
Pharmacy Internal Audit & Informatics
Northern Area Armed Forces Hospital - King Khalid Military City, Eastern Province 09/2018 - current
Basically an administrative support profession, and we are tasked with developing, maintaining and ultimately facilitating the
usage of various medical records systems for the healthcare organization to which they are assigned .
Essential Audit Functions
• Generate monthly reports from compliance database to assist with tracking the progress of the audit plan, staff
performance and stock management.
• Prepare audit activity dashboards for Senior Operations Management and Corporate Compliance Committee.
• Prepare audit results, identify trends and make recommendations for improving business processes for presentation to the
Senior Executive management team.
• Perform scheduled audits and ad hoc audits with no rework and minimal supervision.
• Validate the effective implementation of corrective action plans delegates to ensure appropriate completion and make
necessary recommendations as needed for compliance.
EDUCATION
Bachelor's Degree : Pharmaceutical Sciences
Mansoura University - Egypt — 2007
LANGUAGES English and Arabic.
ADDITIONAL INFORMATION
License Registered pharmacist in the Order of pharmacist of Egypt Saudi Arabia -SCFHS- license BLS Certificate