1. Nicole Dalpe-Roberge, RPh
♦43 Lilac Court Manchester, NH 03103 ♦ Cell: (603) 233-5426 ♦ Email: nicoledalperoberge@yahoo.com
Professional Summary
Adept Pharmacist, licensed in Massachusetts and New Hampshire, with 18 years of providing exceptional
service in a retail pharmacy. Respected and compassionate leader with outstanding Interpersonal skills,
experienced in evaluating complicated medication regimens, identifying medication related problems, and
establishing specializing services, with proven communication, analytic and managerial skills.
Skill Highlights
♦ ♦ Medication Therapy Management ♦ Certified Immunizer
♦ Analytic Problem Solving ♦ Task Priority & Focus ♦ Team-Oriented Leader
♦ NH License, In good standing ♦ MA License, In good standing ♦ AHA Basic Life Support
♦ Third party and billing expert ♦ Customer Service & Care ♦ Quality Assurance
♦ Inventory Control ♦ Word ♦ Excel
Professional Experience
Rite Aid (Acquired Brooks Pharmacy in June 2007) February 1998 to August 2016
Staff Pharmacist June 2003 to August 2016
Pharmacy Manager February 1998 to June 2003
Responsible for ensuring the maintenance of efficient pharmacy operations, customer satisfaction and loyalty
and regulatory compliance. Integrated medication therapy management, drug utilization review and final quality
assurance to ensure the accuracy and appropriateness of all prescriptions filled and achieve maximum clinical
benefit of therapy regimen. Consulted with physicians and patients with regard to medication dosage, drug
interactions, medical equipment, disease management and potential side effects of prescription and OTC
medications. Performed Point-Of-Care counseling to increase patient compliance and understanding of
medication regimens. Handled and resolved customer issues and complaints to build customer trust and loyalty.
Managed pharmacy operations, including hiring, training and supervising staff. Coordinated the pharmacy staff
schedule and assisted with personnel monitoring and performance evaluations. Utilized staff and other
resources strategically to complete both daily tasks and special projects closely monitoring department
performance.
Selected Achievements
♦ Established relationships with local housing to complete planners, which generated new clientele and
increased overall profitability for the company.
♦ Recognized by clientele and staff as favorite pharmacist, 2011 to 2015, based on customer service, ability to
provide critical information and advice to customers regarding possible drug interactions, side effects,
dosage and proper medication storage.
♦ Achieved a 98% customer satisfaction rate.
♦ Exceeded KPI goals and strategic objectives put in place by senior management.
♦ Increased script growth through clinical programs, including MTM services, immunizations and provided
specialized services to help patients train on devices and manage conditions such as diabetes, smoking
cessation and high blood pressure.
♦ Advocated for patients using superb customer-centered approach to pharmacy care. Determined third party
allowances and initiated involvement of other health care providers ultimately affecting prescribing decisions,
patient access to medication treatments, and therapeutic outcomes when necessary actively pursuing third
party authorizations.
Education
Medication Therapy Management Certificate November 17, 2016
American Pharmacist Association
Pharmacy-Based Immunization Delivery Certificate May 25, 2010
American Pharmacist Association
Bachelor of Science, Pharmacy (Minor in Community Pharmacy Management) January 11, 1998
Massachusetts College of Pharmacy and AHS– Boston, MA