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LISA KNAPP
Urbandale, Iowa 50323  lisaknapp04@yahoo.com  515.987.0270  515.771.7482  LinkedIn
~ PHARMACIST ~
Technically adept, medically knowledgeable, and highly compassionate Pharmacist with 11+ years’
experience providing excellent patient services and dispensing medications at a high-volume location
for a national retail pharmacy. Skilled at counseling and screening patients for contraindications,
prescription reactions / side effects, and usage concerns. Excellent communicator liaising with
colleagues and senior managers. Experienced with inventory and controlled substance management as
well as handling insurance. Proven expertise in:
 Patient Consultations & Counseling
 Medication / Prescription Dispensing
 Controlled Substances Management
 Immunization Delivery Program
 Medication Safety & Sterility
 Insurance Billing / Verifications
 Inventory Management & Control
 Staff Leadership & Training
EDUCATION AND CERTIFICATIONS
PharmD. (2005)
Drake University – Des Moines, Iowa
~ Ranked Top 10 Patient Counseling Competition ~
~ Walgreen’s Scholarship ~
~ Habitat for Humanity Volunteer ~
Certificate APhA Pharmacy-based Immunization Delivery (5/2008)
Enhancing Diabetes Skills for the Community Pharmacist (2/2010)
Member, American Pharmacists Association
PROFESSIONAL EXPERIENCE
WALGREENS – Des Moines, Iowa
Staff Pharmacist, 7/2005 to 3/2016
Ensured patient safety and accurate medication dispensing while supporting operational success for
busy local pharmacy.
Oversaw team of Pharmacy Techs and support staff in daily pharmacy operations to include verifying
prescriptions, physician orders, and medication processing. Communicated with prescribers, patients,
and insurance companies regarding prescriptions, benefits, and billing. Managed pharmacy inventory,
financial tracking, data reporting, and protection of controlled substances. Trained and mentored staff;
precepted 15+ pharmacy students and 10+ new employees.
Administered vaccinations and provided patient consultations in regards to medications, treatments,
and in diabetes disease management; educated patients on side effects, medication interactions, and

2. LISA KNAPP  PAGE 2
herb-drug interactions. Collaborated with allied healthcare professionals; conducted health screenings,
conducted medication therapy management appointments, and performed patient consultations.
Operated full range of pharmacy technical and medical equipment to accurately, safely, and efficiently
package, store, dispense, and administer medications. Managed confidential patient data, reviewed
patient profiles, and managed pharmacy documentation database.
Key Contributions:
 Streamlined pharmacy systems by created workflow schedules that optimized labor resources
and capitalized on team member’s talents.
 Adeptly prepared hard copy prescriptions for off-site storage
 Employed strong communication skills and a genuine compassion in working with patients to
contribute to positive health outcomes for individuals.
 Skillfully protected patient health by reviewing profiles for appropriateness of medication,
interactions, side effects, and additional possible patient concerns.
 Built track record of excellence and responsiveness in communicating with doctors and
nurses; designed flyers in support of a health testing program.
 Boosted pharmacy revenue by rapidly resolving third party insurance rejections.
 Delivered presentation at Saydel High School Career Day in support of pursuing Pharmacist
as a strong career choice.
 Leverage status as an APhA Certified Immunizer to provide excellent patient care while
fostering reputation of pharmacy as a full-service organization.
 Delivered immunizations for influenza, pneumonia, shingles, and whooping cough.
 Optimized patient outcomes while advising diabetic patients on insulin dosing, adjustment,
and long-term care goals and strategies; provide in-depth diabetes education.
 Generated patient trust while advising on OTC medications and providing expertise in
compounding non-sterile products.
PHARMACY EQUIPMENT
Yuyama Automated Machine
Telxon
Cholestech Machine
Automatic Blood Pressure Machine
Blood Glucose Monitor