1. G EOFFREY S TEPHEN S ANTANGELO
2592 M arblevista Blvd. , Columbus , OH 43204
Cell: 330.844.0244 ♦ geoffsantangelo@hotmail.com
PHARMACY MANAGER | STAFF PHARMACIST
FLOATING PHARMACIST
Seasoned, result-oriented Pharmacist/Pharmacy Manager with Summary of Qualifications:
Bachelor’s degree in Pharmacy and over eight years of experience  Pharmaceutical Principles and
providing top-notch pharmacy services in retail setting. Hands-on Procedures
leadership expertise in directing operations, maximizing sales/revenue,
and boosting profitability while improving service operations. Armed  Relationship Building
with strategic planning and operations management skills, combined  Customer Service
with capabilities to identify organizational requirements and develop  Operations Management
practical solutions toward attainment of goals and objectives.
 Staff Development
Outstanding interpersonal skills with expertise at establishing and
cultivating long-term quality relations with customers,  Productivity Improvement
healthcare professionals, and insurance providers through fulfillment  Staff Supervision
of needs and specifications.Respected leader with outstanding track  Time Management
record in training pharmacy technicians and other pharmacy personnel
to deliver peak performance. Dedicated to providing quality patient  Recruiting/Staffing
care and fast and accurate medication dispensing. Consistently  Inventory Management
exceeded performance standards; recognized for performing tasks  Bookkeeping/Recordkeeping
accurately, efficiently and safely.
 Expense Control
C AREER P ROGRESSION
RITE AID PHARMACY –Canton & Massillon, OH 2002 to 2008, 2010 to Present
One of nation's leading drugstore chains with 4,667 stores in 31 states and District of Columbia. Largest drugstore chain on East
Coast and America’s third largest drugstore chain with $26.1 billion annual revenues and $17.7 billion Rx sales for 2012.
PHARMACIST (2010 to Present)/PHARMACIST/PHARMACY MANAGER(2004 to 2008)
Accountable for managing and performing core duties including filling prescriptions, counseling, customer
service, operations management, dealing with insurance, operatingScriptPro Robotics, and pharmacy program
implementation.Closely supervise and monitor overall aspect of pharmacy operations such
asdispensingprescriptions, supervising preparation of medicines, recording controlled drugs for legal and stock
control purposes, liaising with doctors, counseling and advising patients, preparing dosette and cassette boxes,
undertaking Medicine Use Reviews (MUR), providing prescription intervention service, offering diabetes
screening service, managing, supervising and training pharmacy support staff, and budget and financial
management.
Manage wide variety of pharmacy activities involving pharmacy technicians, such as administering preparation,
labeling, and delivery of pharmaceutical drugs and other pharmaceutical supplies based on physicians’
prescriptions. Demonstrate proficiency in handling entire aspect of dispensing drugs and chemicals;
administer pharmaceutical preparations, controlled substances, and maintained institution’s perpetual inventory
in accordance to state and federal regulations. Keep abreast of new developments within pharmaceutical
industry.
 Utilize knowledge and training to counsel customers on appropriate dosages as well as provide
instructions concerning safety of combining certain medications.Communicate with customer's physician for
clarification and additional instructions.
 Deliver and maintain excellent customer service to clients to retain and increase business; identify
customers' needs, provide prompt and courteous service, build and maintain patients’ relations
through frequent collaboration regarding prescriptions prior to or after dispensing any medical
information contained in patient’s medication record system or patients’ chart. Treat patients/customers
in professional manner with respect and courtesy; respect patients’ rights to confidentiality.
 Interact with insurance providers; deal with billing/reimbursement issues, assign staff member to deal
with insurance matters, and ensure completion of duties.

2. G EOFFREY S TEPHEN S ANTANGELO , PAGE TWO
Continued…
 Perform and coordinate managerial functions including hiring and training pharmacy staff, maintaining
and increasing store's profitability, managing payroll, supporting loss prevention measures, and overseeing
other areas of operations such as ordering and stocking products.
Key Achievements
 Redesigned shelf display that increased production without compromising service or quality by
rearranging drugs on shelves in alphabetical order allowing pharmacy technicians to secure inventory in fast
and efficient Method. This process was adapted by Rite Aid Pharmacy.
 Enhanced customer service by training employees in obtaining patient information, and offering text
message and phone call service to inform patients on status of prescriptions they ordered. Process let
customers easily obtain products,increased customer satisfaction,and improved service in handling high
volume of patients.
 Improved drug-inventory management system by reviewing/updating orders and checking stocks on
hand resulting in reducing waste, eliminating back orders, and minimizing loss.
 Successfully implemented comprehensive training program for all pharmacy technicians; developed
schedules for daily rotation of duties, motivated employees’ performance, and trained them on all areas of
pharmacy and handling challenging situations.
 Reduced predecessor by 10% through conducting weekly order review from warehouse and limiting
orders from wholesaler based on store needs. Action resulted in dramatic increased in store profitability.
 Increased sales by contacting local businesses for scheduling flu clinic to immunize employees against
flu while helping to prevent employees from losing work time; organized schedules for flu immunization.
 Effectively handled and dealt with irate customers by providing excellent customer service, assisting
them, identifying their needs, offering solutions, establishing trust and promoting repeat of business.
 Instrumental insuccessful execution of Rite Aid Pharmacy Programssuch as:
Immunization programs includingInfluenza (Flu), Shingles, Pneumococcal Disease, Pertussis
(Whooping Cough), Meningococcal Disease (Meningitis), MMR (Measles, Mumps, Rubella),
Chicken Pox, Tetanus, Hepatitis A and B, Diphtheria, Human Papillomavirus (HPV).
Rite Aid Wellness plus program for Diabetics: Access to diabetes specialists for wellness
consultation providing patient opportunity to earn up to 20% off on store products for whole year.
Medication Therapy Management (MTM); providing services to optimize drug therapy with
intent of improved therapeutic outcomes for individual patients. Eleven national pharmacy
organizations adopted this definition in 2004.
 Recognized for ability to manage high volume of customers. Consulted with physicians and patients to
fill prescriptions, review side effects, discuss drug interactions and resolve medication delivery problems.
 Improved morale of coworkers by recognizing good work performance, leading by example and using
humor to diffuse stressful situations.
PHARMACY INTERN, Rite Aid Pharmacy, Massillon, OH(2002 to 2004)/ Kmart,Massillon, OH(2001)
Performed and coordinated various duties including working directly with pharmacist; Consulted with physicians
and patients with regard to medication dosage, drug interactions, medical equipment, disease management and
potential side effects of prescription; communicating with insurance companies, and other health care
professionals; filling prescriptions; stocking drugs; assisting customers; and rearranging over-the-counter
pharmaceutical displays.
E DUCATION
Bachelor of Science in Pharmacy
Ohio Northern University, Ada, OH, 2004
Life Science Degree
St. Petersburg College, Clearwater, FL, 2001–Phi Theta Kappa (Honorary Society)
Kent State University, Canton, OH, 1996–Alpha Lambda Delta (Freshmen Honor Society)