1. CURRICULUM VITAE
Kirsty Eastman Tel: 07905 017453
Bracknell Email: keastman16@gmail.com
Berkshire
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Profile
A reliable and enthusiastic worker with a wide range of project management, technical, administrative and
customer service skills. Able to work on own initiative and as part of a team. Has the ability to work to
deadlines and adhere to confidentiality principles as well as maintaining standards.
Employment History
Remeha Commercial (BROAG) Ltd (Feb 2009-present)
Renewable Project Coordinator
Coordinating requirements for individual Renewables projects, for an international commercial boiler
company.
Responsible for:
● Liaising with consultants and national contractors to ensure that schedules and deadlines are
achieved
● Managing teams of external install, commissioning and service engineers, inc arranging their diary's,
paperwork etc
● Providing technical support for engineers, clients and end users i.e. fault diagnosis, advice regarding
hydraulic & flue schematics, layout drawings etc
● Creating and updating technical manuals, training manuals RAMS, and the spares catalogue
● Creating and maintaining spreadsheets for project analysis
● Arranging training sessions for potential and existing subcontractors as well as service agents
● Producing quotes for remedial works
● Creating orders for external suppliers
● Processing orders, invoices and engineers paperwork inc expenses and mileage claims
● Booking accommodation for external staff via the company credit card
● Remote stock management
Chubb Fire Ltd (April- December 2008)
Customer Service Advisor
Providing Customer Service to the Local Business Centre.
Responsible for:
● Coordinating engineer’s callouts and routine service visits. as well as processing their paperwork for
payroll
● Being a dedicated point of contact for certain new and existing clients
● Creating and issuing quotes, along with subsequent order processing
● Finance/accounts- invoicing customers for services provided and dealing with queries
● Disputes- working with customers to resolve invoice queries, in order for payment to be arranged
● Liaising with sales reps- passing on leads and details of “contracts at risk”
Social Services & Housing, Home Support & Wellbeing.
Admin Assistant (2005-2008)
Providing administrative/business support to the rest of the team.
Responsible for:
● Processing all staff paperwork for payroll, as well as mobile phone accounts
● Maintaining absence records
● Arranging and recording staff training
● Issue and control of equipment
● Processing Service Requests inc sending letters to new and existing clients
● Agresso- ordering & receiving goods, petty cash claims, expenses claims
● Finance/Accounts- raising invoices & dealing with queries
● Archiving- storing documents with the relevant destruction dates & disposing of old documents
appropriately
● Minute Taking- as and when required for both internal and external meetings
Rubicon Connect (2004-2005)
Customer Sales Advisor
Working in a small telesales office promoting and selling insurance policies, mainly for financial institutions.

2. Blue Lion Public House (2001-2004)
Assistant Manager
Assisting in the day to day running of a public house.
Duties involved:
● Staff training
● Bar, kitchen and cellar management
● Providing management cover in the absence of the Licensee
● Cash handling and correlating weekly figures for profit and loss accounts
Granada Retail Catering Limited (2000-2001)
Restaurant/Catering Manager
Management of restaurant on a daily basis comprising of:
● Development of the business
● Recruitment of all staff and full training from general staff to assistant managers
● Book keeping
● Marketing new and existing product lines
Bass Leisure Retail Limited (1996-2000)
District Relief Manager (1998-2000)
Relief Manager, covering 20 public houses over an area of 5 counties.
Responsible for the running of several businesses by providing holiday/sickness cover for existing managers
or by holding an Interim Authority licence enabling the development of a business ready for a new
management team.
Assistant Manager (1996-1998)
Assisting with the day to day running of a public house. Responsible for full bar and restaurant management
including staff training and book keeping as well as providing management cover in the absence of the
Licensee.
Education
1984 – 1989 Charters Comprehensive School
8 GCSE’s obtained
Further Education
1989 – 1991 Bracknell College of Further Education
BTEC National Diploma in Health & Social Care
Additional certificates obtained: 1 GCSE and 2 “A” Levels
Training/vocational courses
CSCS Card- visitor pass (yellow)
Polaris Project Management
Excel formulas, charts & databases
Word tables & mail merge
Effective minute taking
Health & Safety in the work place, level 2
Assertiveness & self confidence development
Health and Hygiene
Health and Safety
Management Development Program
National Licensee Certificate
British Institute of Inn Keeping (BII) Award
Computing Skills
Word for Windows
Excel
PowerPoint
Outlook
SAP
Agresso
Hobbies
Swimming, reading, catering for functions and socialising.