1. Daljeet Kaur
26 Frost weed Court, Brampton, ON L6R3A8
647-641-2734 –daljeet21.kaur@gmail.com
Attention: Human Resources
Please find enclosed my resume for your consideration with respect to the posting in customer care service, operations
& IT.
My experience includes over 2 years & 7 months working in financial industry in customer care service, operations &
IT department. I have proven problem-solving skills and troubleshooting and able to communicate effectively with
customers. My experience includes expediting as well as ensuring smooth delivery of products and services to
customers at any given time. I am competent in my ability to use Word and Excel on the job.
I welcome the opportunity to discuss your needs and my potential contributions to your team. I await your response at
your earliest convenience.
Thank you for your consideration.
Yours truly,
Daljeet Kaur

2. DALJEET KAUR
26 Frost weed Court, Brampton, ON L6R 3A8
647-641-2734 daljeet21.kaur@gmail.com
CUSTOMER SERVICE REPRESENTATIVE
SUMMARY OF SKILLS & ABILITIES
 Customer service experience – skilled in providing clear and accurate information, problem-solving, resolving
complaints, promoting products and offering win-win solutions to increase customer loyalty
 Computer proficiencies – MS word, excel, power point, outlook
 Service-focused, with strong interpersonal, active listening and communication skills
 Comfortable working under pressure, with a proven ability to successfully handle escalations
 Responsible and self-motivated individual with a positive attitude and strong work ethic
 Works well independently and in a team; fosters teamwork by offering excellent coaching and support
WORK EXPERIENCE
Inventory Controller Aug 2016 - Present
Legacy SCS
• Strengthened inventory control by sustaining stock rotations
• Kept records on the use and damage of stock and stock handling equipment
• Assisted the facility management in daily operation to include breakdowns & emergency procedures
• Maintain direct report for inventory audits and weekly meetings with key store staff
• Ensuring that the correct labels are on all stored pallets
• Matching quantities and items being shipped against the invoice
• Using computer equipment to generate labels
Sr. Customer Care Representative Oct 2010 - Apr 2013
IBM Daksh India Pvt. Ltd., India
 Provide every customer with the World Class Customer Service Experience
 Strengthening team through implementations of new peer supports systems
 Prepared and presented variance reports and cost plans to the senior staff and various departments
 Facilitated and participated in problem solving initiatives to develop and implement process improvement
recommendations using quality tools and Lean Six Sigma Processes
 Developed and implemented various strategies to increase productivity in a timely manner

3.  Self-management abilities : quick learner, punctual, flexible, trustworthy, resourceful
EDUCATION
Masters of Computer Applications 2010
University of Rohtak, India
Bachelor of Arts
Kurukshetra University, India 2007
References Available Upon Request