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Ryan C. Peck
2174 McKee Road ▪ Fort Mill, SC 29708
C: 803-242-2927 ▪ H: 803-548-1527 ▪ ryancpeck@gmail.com
Career Summary
 Business Planning and Execution: Senior level leader with 20+ years experience in lending and financial
services. Leads with a passion for action, crisp execution, and a history of decision-making grounded in
analytics. Championed multiple matrix teams utilizing tools within the Six Sigma DMAIC platform that either
set the strategic direction for the enterprise, or executed upon it.
 Project Management and Governance Oversight: Experienced professional that utilizes networking,
relationship management, and influential communication skills to remove barriers and penetrate silos to
generate and implement solutions to complex business problems.
 Talent Management: Proven track record of identifying and maximizing the potential in others. Experience in
transforming under performing units into highly effective teams through motivational leadership, relationship
management and disciplined approach. Success in managing and motivating on-site as well as remote teams.
Experience and Accomplishments
Wells Fargo & Company; San Francisco, CA 2013 - 2015
Business Process Quality Manager; Fort Mill, SC (December 2013 – May 2015)
Provided governance oversight of multiple decentralized quality programs within the Bankruptcy and Foreclosure
groups to create transparency, generate consistency, and drive efficiencies across group silos. Established quality
standards, strategic direction, and offered consultation to Quality Assurance leaders within these functional areas
while defining and monitoring quality parameters and practices that enhanced performance. Developed and
implemented metrics and routines that controlled and mitigated operational risk.
• Operational Risk Management: Developed a quality governance program and assembled a team of
Operational Risk Consultants to provide credible challenge and governance oversight of functional quality
assurance and quality control groups. Developed and implemented a quality reporting dashboard that provides
senior leaders with a comprehensive view into the operational health of the organization. Served as project
sponsor and consultative leader for the implementation of an over arching quality governance policy.
Conducted gap analysis and provided oversight to ensure milestones were achieved and compliance with
requirements were clearly documented.
• Influential Leadership: Utilized influential consultative approach in combination with data analytics to
enhanced sampling efficiencies by over 200%. Through similar manner, collaborated to create corrective action
policy and implement appropriate methodologies that defined critical improvements identified through testing.
• Service Conference Award: Recognized for outstanding achievement and dedication to excellence as a 2014
Service Conference Winner.
McKee Investments, Inc; Fort Mill, SC 2010 - 2013
S-Corporation created in June 2010 primarily for the purchase and expansion of existing small business entities,
real estate investment, and other small business ventures.
President - Owner; Fort Mill, SC (June 2010 – December 2013)
Responsible for the day-to-day activities of multiple entities and employees. Primary focus on sales, operating
procedures, inventory control, and financial management. Managed creation of entity and financial infrastructure.
Page 1
Ryan C. Peck
C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com
Negotiated purchases and contractual terms with lease holders, and coordinated efforts with local, state, and federal
entities to ensure compliance with all government regulations.
• Entrepreneurial Leadership: Assessed revenue potential of multiple investment opportunities, purchased
two existing entities, and was awarded new contracts on three other proposed locations. Expanded
potential through sales leadership, enhanced relationship management, appropriate advertising, proper
merchandising, increased product offerings, and the implementation of a structured operating procedure.
Increased employee base and increased gross revenue of purchased entities in excess of 200%. Hired and
developed candidates displaying leadership into management positions to oversee day-to-day operations.
Wachovia, A Wells Fargo Company; Charlotte, NC 2008 – 2010
Assessment Execution Director - SVP Operations; Charlotte, NC (April 2008 – June 2010)
Provided oversight and strategic direction of 28 senior level Quality Assurance Specialists whose responsibility it
was to assess the operational soundness of over 725 store locations. Provided remote leadership to audit team who
completed over 1,800 on-site visits each year. Partnered with production leaders to identify opportunities for
operational improvement, risk mitigation and process improvements, and provided guidance on root cause analysis,
problem resolution, and remediation.
• Change Management: Part of executive build team who developed concept and began execution in 75
days. Redesigned assessment instrument to measure key risk metrics and created tools and infrastructure to
facilitate process. Segregated, reorganized, and retrained team to identify and measure statistically
significant metrics.
• Risk Mitigation: Identified elevated defect rate on three key regulatory metrics, and partnered with field
leadership to resolve. Created detailed project plan, developed comprehensive communication strategy, and
deployed team within 7 days to conduct on-site visits, addressed issues and trained for resolution. Visited
over 500 locations within 60 day period to realize over a 50% reduction in error rate in each of the metrics.
HSBC North America, Member HSBC Group; Chicago, IL 1991 – 2007
One of the largest banking and financial services organizations in the world.
Director – Business Development/Strategic Initiatives; Charlotte, NC (2006 – 2007)
Generated and optimized relationships with the largest Mortgage Broker networks. Managed project teams
assembled to set strategic direction or execute upon corporate initiatives. Led cross-functional working teams that
implemented process improvements and operational efficiencies, and executed upon growth strategies with internal
and external partners. Provided oversight and direction in contract negotiations, risk mitigation, and loss recovery.
• Initiated collaborative growth strategy: Proposed and led initiative with 2nd
largest client to develop a
focused sales program utilizing pricing specials, joint marketing, and a targeted sales approach that increased
applications by 52.5% and mortgage volume by 17.3% over 3 months, with a net premium of 158 basis points.
• Increased profitability: Redesigned unprofitable Correspondent Lending platform to enhance user tools,
reduce risk of loss, and infuse profitability. Streamlined front-end and backend technical processes to improve
usability and tighten controls. Increased program profitability by 161 basis points within the first 3 months.
Negotiated and retrieved new contract agreements from existing partners producing 90% of the volume.
• Championed diverse cross-functional teams: In response to a profit challenged mortgage industry; led
project team that developed and implemented a Sales Force Allocation model. Output created a headcount
allocation application, a placement and realignment model, and user-friendly web applications that included
heat maps displaying market opportunity. Reduced headcount by 50% while maintaining 90% of loan volume.
• Identified new business channels: Led project that identified efficiencies in sales force production through the
reallocation of ~125 FTE from a decentralized to a centralized environment. Developed and presented business
case to executive management, and obtained approval to develop multi-channel sales approach to increase
wholesale mortgage volume. Proposal was projected to generate a 36% increase in income over a 3 year period.
Page 2
Ryan C. Peck
C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com
National Director – Sales Finance; Chicago, IL (2003 – 2006)
Developed and implemented the strategic direction for the North American Sales Finance Business (Portfolio of
over 228,000 accounts and $412 Million) to maximize growth and profitability. Directed operations and managed
sales force to maximize business opportunities with existing clients, and develop new client relationships (4,000
National and Local merchant relationships).
• Creative solutions: Initiated project to introduce enhanced product line, and implement structured sales
processes. Collaborated with finance, compliance, and technology departments to develop and execute business
case for growth. Exceeded 2004 Operating Plan (Unit volume by 34%, Dollar volume by 32%). Previous year
showed decreases in unit volume of 13%, and dollar volume of 15%.
• Innovative technology: Championed the build of an industry leading internet site utilized by external partners
to submit credit applications, obtain underwriting approvals, and generate installment sales contracts.
Coordinated the efforts of multiple departments (technology, legal, compliance, accounting, finance,
ecommerce, etc.) to deliver best in class web solution for point of sale transactions. Increased average monthly
unit volume by 33% and total outstanding loan account dollars by 24% within first 18 months of launch.
Director – Customer Marketing; Chicago, IL (2002 – 2003)
Managed team and provided oversight of 20+ marketing campaigns to maximize up sell and cross sale
opportunities, and minimize customer attrition. Developed campaigns and led multiple projects designed to satisfy
changing financial needs of the customer base, as well as manage transitions within the mortgage environment.
• Loss Mitigation: Led marketing piece of confidential initiative designed to mitigate losses, preserve corporate
image, and stabilize stock price. Partnered with credit risk, finance, and legal to generate solutions and deliver
marketing campaigns that provided workout programs to high risk customers. Achieved response rate in excess
of 30% which provided credit solutions for select customers, and the corporate stability required.
• Product enhancement: Managed a project team that redesigned an express mortgage product that provided the
ability to offer a flexible equity program. Partnered with executive management across the business to
implement an overall marketing strategy that increased product volume by 12% in the first 12 months.
District Sales Manager; Minneapolis, MN (1999 – 2002)
Ensured consistent profitable growth through mortgage origination, and customer retention throughout the District
(~25,000 customer accounts worth $200+ Million). Conducted routine branch visits (12 branches, 56 employees) to
review mortgage sales goal achievement; Federal, State, and Corporate compliance; staff training; business
development; delinquency control; and audit policy.
• Motivational leadership: Implemented regimented sales approach, provided motivational working
environment, and created focused recruiting process through personal on-site visits with hands on training.
Recognized for leadership style that transformed sales force from an under performing unit to a highly effective
sales team producing superior results through balanced operations (loan growth, enhancement products, and
profitability). Increased National ranking from 81st
out of 83 in 1999, to 2nd
in 2001.
Branch Sales Manager; Columbus, NE (1993 – 1997); Longmont, CO (1997 – 1999)
Account Executive; Omaha, NE (1991 – 1993)
Education and Professional Development
BS in Business Administration (emphasis in Finance) 1990
UNIVERSITY OF NEBRASKA – Lincoln, NE
Customer Marketing Strategy 2002
KELLOGG SCHOOL OF MANAGEMENT – Executive Programs – Chicago, IL
Leadership Development Program 2003
Page 3
Ryan C. Peck
C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com
CENTER FOR CREATIVE LEADERSHIP – Greensboro, NC
Consumer Lending Group - Risk University 2014
WELLS FARGO BANK, N.A.
Page 4

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Ryan Peck - Resume 05.15

  • 1. Ryan C. Peck 2174 McKee Road ▪ Fort Mill, SC 29708 C: 803-242-2927 ▪ H: 803-548-1527 ▪ ryancpeck@gmail.com Career Summary  Business Planning and Execution: Senior level leader with 20+ years experience in lending and financial services. Leads with a passion for action, crisp execution, and a history of decision-making grounded in analytics. Championed multiple matrix teams utilizing tools within the Six Sigma DMAIC platform that either set the strategic direction for the enterprise, or executed upon it.  Project Management and Governance Oversight: Experienced professional that utilizes networking, relationship management, and influential communication skills to remove barriers and penetrate silos to generate and implement solutions to complex business problems.  Talent Management: Proven track record of identifying and maximizing the potential in others. Experience in transforming under performing units into highly effective teams through motivational leadership, relationship management and disciplined approach. Success in managing and motivating on-site as well as remote teams. Experience and Accomplishments Wells Fargo & Company; San Francisco, CA 2013 - 2015 Business Process Quality Manager; Fort Mill, SC (December 2013 – May 2015) Provided governance oversight of multiple decentralized quality programs within the Bankruptcy and Foreclosure groups to create transparency, generate consistency, and drive efficiencies across group silos. Established quality standards, strategic direction, and offered consultation to Quality Assurance leaders within these functional areas while defining and monitoring quality parameters and practices that enhanced performance. Developed and implemented metrics and routines that controlled and mitigated operational risk. • Operational Risk Management: Developed a quality governance program and assembled a team of Operational Risk Consultants to provide credible challenge and governance oversight of functional quality assurance and quality control groups. Developed and implemented a quality reporting dashboard that provides senior leaders with a comprehensive view into the operational health of the organization. Served as project sponsor and consultative leader for the implementation of an over arching quality governance policy. Conducted gap analysis and provided oversight to ensure milestones were achieved and compliance with requirements were clearly documented. • Influential Leadership: Utilized influential consultative approach in combination with data analytics to enhanced sampling efficiencies by over 200%. Through similar manner, collaborated to create corrective action policy and implement appropriate methodologies that defined critical improvements identified through testing. • Service Conference Award: Recognized for outstanding achievement and dedication to excellence as a 2014 Service Conference Winner. McKee Investments, Inc; Fort Mill, SC 2010 - 2013 S-Corporation created in June 2010 primarily for the purchase and expansion of existing small business entities, real estate investment, and other small business ventures. President - Owner; Fort Mill, SC (June 2010 – December 2013) Responsible for the day-to-day activities of multiple entities and employees. Primary focus on sales, operating procedures, inventory control, and financial management. Managed creation of entity and financial infrastructure. Page 1
  • 2. Ryan C. Peck C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com Negotiated purchases and contractual terms with lease holders, and coordinated efforts with local, state, and federal entities to ensure compliance with all government regulations. • Entrepreneurial Leadership: Assessed revenue potential of multiple investment opportunities, purchased two existing entities, and was awarded new contracts on three other proposed locations. Expanded potential through sales leadership, enhanced relationship management, appropriate advertising, proper merchandising, increased product offerings, and the implementation of a structured operating procedure. Increased employee base and increased gross revenue of purchased entities in excess of 200%. Hired and developed candidates displaying leadership into management positions to oversee day-to-day operations. Wachovia, A Wells Fargo Company; Charlotte, NC 2008 – 2010 Assessment Execution Director - SVP Operations; Charlotte, NC (April 2008 – June 2010) Provided oversight and strategic direction of 28 senior level Quality Assurance Specialists whose responsibility it was to assess the operational soundness of over 725 store locations. Provided remote leadership to audit team who completed over 1,800 on-site visits each year. Partnered with production leaders to identify opportunities for operational improvement, risk mitigation and process improvements, and provided guidance on root cause analysis, problem resolution, and remediation. • Change Management: Part of executive build team who developed concept and began execution in 75 days. Redesigned assessment instrument to measure key risk metrics and created tools and infrastructure to facilitate process. Segregated, reorganized, and retrained team to identify and measure statistically significant metrics. • Risk Mitigation: Identified elevated defect rate on three key regulatory metrics, and partnered with field leadership to resolve. Created detailed project plan, developed comprehensive communication strategy, and deployed team within 7 days to conduct on-site visits, addressed issues and trained for resolution. Visited over 500 locations within 60 day period to realize over a 50% reduction in error rate in each of the metrics. HSBC North America, Member HSBC Group; Chicago, IL 1991 – 2007 One of the largest banking and financial services organizations in the world. Director – Business Development/Strategic Initiatives; Charlotte, NC (2006 – 2007) Generated and optimized relationships with the largest Mortgage Broker networks. Managed project teams assembled to set strategic direction or execute upon corporate initiatives. Led cross-functional working teams that implemented process improvements and operational efficiencies, and executed upon growth strategies with internal and external partners. Provided oversight and direction in contract negotiations, risk mitigation, and loss recovery. • Initiated collaborative growth strategy: Proposed and led initiative with 2nd largest client to develop a focused sales program utilizing pricing specials, joint marketing, and a targeted sales approach that increased applications by 52.5% and mortgage volume by 17.3% over 3 months, with a net premium of 158 basis points. • Increased profitability: Redesigned unprofitable Correspondent Lending platform to enhance user tools, reduce risk of loss, and infuse profitability. Streamlined front-end and backend technical processes to improve usability and tighten controls. Increased program profitability by 161 basis points within the first 3 months. Negotiated and retrieved new contract agreements from existing partners producing 90% of the volume. • Championed diverse cross-functional teams: In response to a profit challenged mortgage industry; led project team that developed and implemented a Sales Force Allocation model. Output created a headcount allocation application, a placement and realignment model, and user-friendly web applications that included heat maps displaying market opportunity. Reduced headcount by 50% while maintaining 90% of loan volume. • Identified new business channels: Led project that identified efficiencies in sales force production through the reallocation of ~125 FTE from a decentralized to a centralized environment. Developed and presented business case to executive management, and obtained approval to develop multi-channel sales approach to increase wholesale mortgage volume. Proposal was projected to generate a 36% increase in income over a 3 year period. Page 2
  • 3. Ryan C. Peck C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com National Director – Sales Finance; Chicago, IL (2003 – 2006) Developed and implemented the strategic direction for the North American Sales Finance Business (Portfolio of over 228,000 accounts and $412 Million) to maximize growth and profitability. Directed operations and managed sales force to maximize business opportunities with existing clients, and develop new client relationships (4,000 National and Local merchant relationships). • Creative solutions: Initiated project to introduce enhanced product line, and implement structured sales processes. Collaborated with finance, compliance, and technology departments to develop and execute business case for growth. Exceeded 2004 Operating Plan (Unit volume by 34%, Dollar volume by 32%). Previous year showed decreases in unit volume of 13%, and dollar volume of 15%. • Innovative technology: Championed the build of an industry leading internet site utilized by external partners to submit credit applications, obtain underwriting approvals, and generate installment sales contracts. Coordinated the efforts of multiple departments (technology, legal, compliance, accounting, finance, ecommerce, etc.) to deliver best in class web solution for point of sale transactions. Increased average monthly unit volume by 33% and total outstanding loan account dollars by 24% within first 18 months of launch. Director – Customer Marketing; Chicago, IL (2002 – 2003) Managed team and provided oversight of 20+ marketing campaigns to maximize up sell and cross sale opportunities, and minimize customer attrition. Developed campaigns and led multiple projects designed to satisfy changing financial needs of the customer base, as well as manage transitions within the mortgage environment. • Loss Mitigation: Led marketing piece of confidential initiative designed to mitigate losses, preserve corporate image, and stabilize stock price. Partnered with credit risk, finance, and legal to generate solutions and deliver marketing campaigns that provided workout programs to high risk customers. Achieved response rate in excess of 30% which provided credit solutions for select customers, and the corporate stability required. • Product enhancement: Managed a project team that redesigned an express mortgage product that provided the ability to offer a flexible equity program. Partnered with executive management across the business to implement an overall marketing strategy that increased product volume by 12% in the first 12 months. District Sales Manager; Minneapolis, MN (1999 – 2002) Ensured consistent profitable growth through mortgage origination, and customer retention throughout the District (~25,000 customer accounts worth $200+ Million). Conducted routine branch visits (12 branches, 56 employees) to review mortgage sales goal achievement; Federal, State, and Corporate compliance; staff training; business development; delinquency control; and audit policy. • Motivational leadership: Implemented regimented sales approach, provided motivational working environment, and created focused recruiting process through personal on-site visits with hands on training. Recognized for leadership style that transformed sales force from an under performing unit to a highly effective sales team producing superior results through balanced operations (loan growth, enhancement products, and profitability). Increased National ranking from 81st out of 83 in 1999, to 2nd in 2001. Branch Sales Manager; Columbus, NE (1993 – 1997); Longmont, CO (1997 – 1999) Account Executive; Omaha, NE (1991 – 1993) Education and Professional Development BS in Business Administration (emphasis in Finance) 1990 UNIVERSITY OF NEBRASKA – Lincoln, NE Customer Marketing Strategy 2002 KELLOGG SCHOOL OF MANAGEMENT – Executive Programs – Chicago, IL Leadership Development Program 2003 Page 3
  • 4. Ryan C. Peck C: 803-242-2927 H: 803-548-1527 ryancpeck@gmail.com CENTER FOR CREATIVE LEADERSHIP – Greensboro, NC Consumer Lending Group - Risk University 2014 WELLS FARGO BANK, N.A. Page 4