1. John A. Novak
227 McKinley Avenue ■ New Milford, NJ 07646
(201) 414 - 2331 ■ p548jan@outlook.com
Senior Executive:
Applications Development & Organizational Management
Innovative strategist, consensus builder, and experienced problem solver with more than 25+ years of
leadership experience in healthcare, information technology, retail, and manufacturing environments. Planned and
directed large-scale transformational initiatives to drive significant change within a Fortune 20 company.
Instrumental in developing organizational vision and strategy to maintain company's dominance in the marketplace
and achieve long-term growth objectives. Led major projects that enabled company to achieve multibillion-
dollar savings and comply with federal, state, and industry regulations. Spearheaded efforts to attain CMMI
Level 3 Process Certification.
Core Competencies
■ Executive Leadership & Strategic Planning ■ Workforce Planning & Team Building
■ Organizational Design & Process Development ■ Project Management & Implementation
■ Multimillion-Dollar Budget Planning & Execution ■ Cost Reduction & Efficiency Enhancement
■ System Development, Upgrades & Conversions ■ Technical Leadership & System Design
Professional Experience
EXPRESS SCRIPTS (formerly Medco Health), Franklin Lakes NJ ■ 1996 - 2016
Largest Prescription Benefits Management company in the United States ■ Fortune 20 Company
Senior Director - Retail Networks/Supply Chain ■ 4/2012 – 4/2016
Executive Director - Software Engineering & Process, 03/2007 - 03/2010 ■ Claims Execution Area, 3/2010 - 4/2012
Senior Director - Service Delivery Systems, 04/2003 - 03/2007 ■ Director, 04/2002 - 04/2003
Sr. Manager/Manager, 07/99-04/02 ■ Project Manager, 04/97-07/99 ■ Applications Architect, 02/96-04/97
The Phoenix Platform
Senior executive in charge of the creation of a $50 million, rules based, user intuitive Supply Chain system that will
allow an optimized ability to configure pharmacy network data. Thus allowing for the actualization of over $100
million in annual margin opportunities, reduction in training time, enhanced security, and cutting edge technology.
 Re-platforming and redesign of legacy system based upon business models developed using LEAN
methodology in partnership with business peers.
 Migration of data from mainframe DB2 platform to Oracle, JBPM workflow, with Goldengate replication
services, premiering a new technology footprint.
 Introduction of a new vendor partnership model with ACCENTURE, after the orchestration of a RFI and
execution of a multi-phased SOW, covering a staff of over 250 professionals to enable a feature driven
delivery framework.
 Features include enhanced reporting and audit functions, ability to replicate configurations, automation of
pocket networks, QA automation, time entry and work queue system as well as a points valuation system,
and CBT.

2. John A. Novak
 Initiation of an AGILE methodology (SDLC) to establish over 100 use cases, 220 design components
producing over 750,000 lines of code, with more than 6000 test cases to create an application consisting
of over 300 user screens,60 reports, with over 250 shared tables and files across 50 enterprise wide
dependencies.
 Creation of a governance model, project process, and utilization of SHAREPOINT and RALLY for
purposes of document version control, change request workflow, and SCRUM backlogs.
 Completion of fully realized proof of design, threat risk model, and 3 software releases for UAT testing.
The Medco - Express Scripts Merger
Provide strategic direction and executive leadership to the Claims Execution Area. Manage a global team of 600
employees and consultants involved in all aspects of development, functional requirements, and quality assurance
testing for non-clinical applications/systems. Plan and manage annual operating budgets of up to $10 million.
 Member of senior executive team that planned strategies for application development and management
involving the merger of Medco and Express Scripts; played a key role in developing plans to seamlessly
integrate a suite of core applications; directed the setup of retail networks, eligibility, and benefits.
 Directed largest component of the integration between Express Scripts and Medco legacy systems; created
functional requirements and implementation plan to achieve project objectives while maintaining full business
continuity and transparency to clients; currently on pace to complete project within 18-month deadline.
 Played a key role in developing a leaner organization by integrating major applications into a functional and
streamlined system; devised project plan that will result in one unified system and generate approximately $5
billion in healthcare savings for the country.
 Saved an additional $2 billion for Express Scripts by leveraging synergies between the two companies;
managed the integration of systems, which enabled Express Scripts to close pharmacies and call centers,
merge corporate jobs and realign workforce.
 Streamlined and strengthened the system that administers prescription benefits for one out of every three
Americans via Medicare, Medicaid, and commercial insurance.
 Engineered large-scale workforce planning programs in preparation of the merger; created processes to
best integrate, transition, streamline, and manage a combined workforce; designed strategy to most effectively
utilize top performers and develop a first-rate organization.
 Designed a cross-training program to reduce the combined workforce of 150 employees in Development and
Quality Assurance to a single team of 70; planned curriculum, selected mentors and change leaders, and
created reporting structure; reduced workforce 60% while managing same workload.
 Devised and executed strategy to transition from Medco's staff augmentation model to Express Script's
vendor partner model; worked collaboratively with consultants (IBM, Cognizant, Galaxy Solutions) to design
plan, formulate new workflows, and develop processes for new model; achieved a seamless transition.
 Developed an innovative solution to retain a core staff of elite personnel by customizing incentive programs
during a tumultuous transition; presented concept to senior management and gained consensus; prepared
individualized proposals to maximize retention of top performers.

3. John A. Novak
Professional Experience
 Instrumental in attainment of CMMI Level 3 Certification by leading company's efforts over a two-year
period; assumed responsibility over process after several failed attempts by predecessors; organized Software
Engineering Process Group, designed software development lifecycle processes, and positioned the company
to pass an independent audit; provided Express Scripts with a competitive advantage by attaining certification.
 Spearheaded the technical component of the company's national provider ID program; led a team that
implemented ID across Medco; avoided fines, achieved greater regulatory compliance, and ensured a smooth
transition by leading the company's initiative to adhere to ADA and HIPAA regulations.
 Technical lead for the United Healthcare Transition, an account that represents 23% of Medco's overall
business; created conceptual design for data hub to facilitate the transition; streamlined systems, automated
manual systems, increased efficiency, and worked with development team to manage processes; met all FTC
requirements, which paved the way for Medco to merge with Express Scripts.
 Developed and led several successful teams for a variety of capabilities including; Finance, Point of Sale,
Benefit Configuration, WEB services, and Supply Chain.
Prior Experience
THE WALDEN BOOK COMPANY, Stanford, CT
Project Leader - Marketing and New Business Systems ■ 06/1994 - 02/1996
Planned, led, and completed many high-profile, critical projects and initiatives that involved leading cross-functional
teams, designing and modifying large-scale applications, collaborating with internal and external user groups, and
creating overall system development and management strategies. Designed and implemented project plans, which
led to multimillion-dollar annual savings as well as increased system functionality, improved operational efficiency,
and enhanced staff performance. Consistently delivered projects on time and within budget.
 The Great Atlantic & Pacific Tea Company, Montale, NJ - Senior Programmer/Analyst ■ 1990 - 1994
 L&F Products Group, Montvale, NJ - Programmer/Analyst ■ 1988 - 1990
 Macy's, Newark, NJ - Programmer ■ 1987 - 1988
Education
 Montclair State University - Business Administration
 Computer Processing Institute - Completed Computer Programming Coursework
 Professional Development - Training included Leadership Development, Leading Virtual & Remote Teams,
Medco Leadership Academy, Six Sigma Green Belt, Project Quality Management, and Technical Training