Dan Rasmus presented to the Seattle CHO Group on June 9 on the future of HR. Here are the slides from his powerpoint deck.

1. The Future of Human Resources
Daniel W. Rasmus
Author, Listening to the Future
dwrasmus@danielwrasmus.com
danielwrasmus.com
Put Your Future in Context
© 2010 by Daniel W. Rasmus

2. Dan
How I do my work
Read, listen, read
economist.com
Education conferences
Continuous Learning
newscientist.com
NPR.org
FT.com
Career Western Digital Hughes Community Wired.com
Questions from
Customers &
Uncertainties Scenarios
Poetic Moments Students
listeningtothefuture.com
Read All
About It!
danielwasmus.wordpress.com
Share
DanielWRasmus future‐of‐work.spaces.live.com

4. O
n
e
S The Variables Collapsed into a Set of Values
t
o
r
y

6. Centralized
“Top-Down”
Continental
Proud Tower
Drift
Bordered, Borderless,
Local/ Global
Regional
Frontier Freelance
Friction Planet
Networked
“Bottom-Up”

8. http://www.prb.org/Articles/2006/ACriticalWindowforPolicymakingonPopulationAginginDevelopingCountries.aspx

9. Baby
Boom
GenX
Generation
Blend
76 M
Millennials

10. Friends Communities
Family Neighbors
Education
Work
Consumer
Business Services
partners
Government

11. Hire Me, Hire my Friends
As of September 2009, 93% of American teens between the ages of 12 and 17
went online, a number that has remained stable since November 2006.
73% of online American teens ages 12 to 17 used an online social network
website
Source: http://www.pewinternet.org/Reports/2010/Social-Media-and-Young-Adults/Part-1.aspx?r=1

12. Michelin spent about $100,000 on a virtual
training environment for 200 employees in
charge of developing Michelin’s global
information system. Using Second Life
provided “ a clear reduction in training time, as
well as significant improvements in quality,
learning results, user acceptance and user
satisfaction.”
Training and Collaboration in Virtual Worlds,
Heiphetz and Woodhill

14. About me

16. H P will lay off 9,000 workers over a multiyear period
while moving toward automation at its
commercial data centers, U. S. technology giant has
said.

17. Placeless Work

18. 14M full-time, home-based freelancers and
independent contractors in America by
2015 (IDC) – currently 12M

19. “For the last 60 years,
humans have controlled
software – now we’re
getting to the stage where
software can control
humans.”
Matt Barrie
CEO,
Freelancer.com
Source: NewScientist, 8 May 2010, “Become a wage slave to software”

20. 20,000 Home Workers

21. Software watches people work.

23. Employees Outsourcers
Consultants
Partners
Your
Work Force
Contractors Customers
Freelancers
Contingent Staff

25. Source: CapitalIQ

26. Source: Dan Dalton, Indiana University, Kelley School of Business as reported in CIO 15 January 2007

27. Intelligence Skills and Career Preferences
1. Verbal­Linguistic Intelligence Skills ­ Listening, speaking, writing, teaching.
Well­developed verbal skills and sensitivity to the sounds, Careers ­ Poet, journalist, writer, teacher, lawyer, politician,
meanings and rhythms of words translator
2. Mathematical­Logical Intelligence Ability to think Skills ­ Problem solving (logical & math), performing
conceptually and abstractly, and capacity to discern experiments
logical or numerical patterns Careers ­ Scientists, engineers, accountants, mathematicians
3. Musical Intelligence Skills ­ Singing, playing instruments, composing music
Ability to produce and appreciate rhythm, pitch and timber Careers ­ Musician, disc jockey, singer, composer
4. Visual­Spatial Intelligence Skills ­ puzzle building, painting, constructing, fixing, designing
Capacity to think in images and pictures, to visualize objects
accurately and abstractly Careers ­ Sculptor, artist, inventor, architect, mechanic,
engineer
5. Bodily­Kinesthetic Intelligence Skills ­ Dancing, sports, hands on experiments, acting
Ability to control one's body movements and to handle Careers ­ Athlete, PE teacher, dancer, actor, firefighter
objects skillfully
6. Interpersonal Intelligence Skills ­ Seeing from other perspectives, empathy, counseling,
Capacity to detect and respond appropriately to the co­operating
moods, motivations and desires of others Careers ­ Counselor, salesperson, politician, business person,
minister
7. Intrapersonal Intelligence Skills ­ Recognize one’s S/W, reflective, aware of inner feelings
Capacity to be self­aware and in tune with inner feelings, Careers ­ Researchers, theorists, philosophers
values, beliefs and thinking processes
8. Naturalist Intelligence Skills ­ Recognize one’s connection to nature, apply science
Ability to recognize and categorize plants, animals and theory to life
other objects in nature Careers – Scientist, naturalist, landscape architect
9. Existential Intelligence Skills – Reflective and deep thinking, design abstract theories
Sensitivity and capacity to tackle deep questions about Careers – Scientist, philosopher, theologian
human existence, such as the meaning of life, why do we
die, and how did we get here
http://web.cortland.edu/andersmd/learning/MI%20Table.htm

28. Greater than 32M speakers
Russian
English GermanWu Ukrainian
French French Gujarati Mandarin
Polish
English Spanish Italian Persian Cantonese
Maithili
Portuguese Turkish Sindhi Min Korean Japanese
Tamazight Arabic Hindi Vietnamese
Punjabi
Marathi Bengali Javanese
Kannada
Marathi
Telugu Tamil
Malayalam
Portuguese
English
Source: http://en.wikipedia.org/wiki/Most_spoken_languages

29. A rabic ‫(ﺗﻌﺎﻭﻥ‬club up, collaborate,
Japanese がっさく (joint work), き
communion, concur, conspire, K atakana ょうどう (association,
cooperate, cooperation, cope, co-action, conduct,
get together, joining, cooperation, guidance,
participate, pull together, team instruction, joint, lead,
up, unite), ‫(ﺇﺷﺘﺮﺍﻙ‬implication,
sutra library, teaching), き
participation, partnership, ょうりょく (cooperation,
subscription). powerful, strong), きょう
ちょうしゅぎ, きょうち
ょ (co-authorship).
Romanian conlucrare (concurrence, co-operation), colaborare
(concurrence, contribution, co-operation, team work), ajutor
(abettor, accommodation, accomplice, aid, assistance,
assistant, auxiliary, backer, backing, contribution, co-
operation, help, helper, helpfulness, helping).

30. No common pattern emerging among languages.
Some languages have 11 distinct sounds with which to
make words, while others have 144. Sign languages
have none. As sounds that were once thought
impossible are discovered, the idea that there is a fixed
set of speech sounds is being abandoned
Even plurals are not straightforward. The Kiowa people of North America use a plural
marker that means "of unexpected number". Attached to "leg", the marker means "one
or more than two". Attached to "stone", it means "just two".
Some languages use a single word where others need an entire sentence. In English, for
example, you might say "I cooked the wrong meat for them again". In the Indigenous
Australian language you would say "abanyawoihwarrgahmarneganjginjeng". The more
we know about language processing, the less likely it seems that these two structures
are processed in the same way.
Some major word classes are not found in all languages. English, for example, lacks
"ideophones" where diverse feelings about an event and its participants are jammed into
one word - as in "rawa-dawa" from the Mundari language of the Indian subcontinent
meaning "the sensation of suddenly realising you can do something reprehensible, and
no one is there to witness it".
Source: New Scientist, 29 May 2010, “6909 ways of Thinking” http://www.newscientist.com/article/mg20627621.000-language-lessons-you-are-what-you-speak.html

32. 0.90
0.80
North America
Percent of Population on Internet
0.70
Asia: Largest number of
Oceania/Australia
0.60
internet users yet low
penetration compared to
Europe North America and Europe
0.50
because it also represents
largest global population
0.40
centers
0.30
Latin America
Middle East
0.20 Asia
0.10
Africa
0.00
-0.10 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70
-0.10 Percent of World Population
http://www.internetworldstats.com/stats.htm Population compared to Internet penetration. Size of sphere represents % of global Internet us

34. Among the key findings: 56% in US expect
• The desire for security trumps little change in next
everything. year
• Employees understand they are
responsible for their long-term 51% no career
financial and physical health but they advancement
doubt their ability to take on this role. opportunity in
• Mobility is at a decade-long low current role
point, and many are sacrificing 81% not actively
career growth for a secure job. looking
• Confidence in leaders and managers
is disturbingly low. 86% want a “secure
and stable” position
How do we innovate from here?

37. “Learning for the 21st Century: A Report and Mile Guide for 21st Century Skills.” Partnership for 21st Century Skills, 2003. http://www.21stcenturyskills.org.
Note: These recommendations are seconded by Levy and Murnane (op. cit), who write: “Good jobs will increasingly require some expert thinking and complex
communication. Jobs that do not require these tasks will not pay a living wage.”

38. Source: Leadership Competency Survey, Institute for Corporate Productivity

40. Millennials
MyPod Generation
GenY
Baby Boomets
Boomerang Generation
EchoBoomers

41. Be Flexible With Space and Time
• Create engaging environments
• Incorporate flexibility into work schedules, locations, and arrangements
So far, very few executives
(telework, work at home, and job share)
in any kind of organization
even realize that it isOpportunity
Create their job,
to a large extent, to decide of projects, assignments, and career
• Integrate into a variety
opportunities
what kind of team effective training and mentoring opportunities
• Create
is needed for a given job, how
to organize Harness Talent
it and how to make it effective.
• Leverage diversity
• Effectively apply skills across a variety of roles
• Capture and share “just-in-time” knowledge
Peter Drucker
1994 Godkin Lecture, John F. Kennedy
Respect the Workstyle
School of Government
• Manage with collaborative team-based projects and a creative work
environment
• Support the pursuit of outside activities, both professional and social

42. Reputation Collaborative
systems filtering
Crowd Sourcing
Self-service,
end-user
configured
Automation of environments
Connect people, small tasks to
not systems free up time for
high-value
activities

44. 1400 1,167 1,197 1,259 1,276
1,162 1,306 1,320
1200
1000
800
600
400
200
0
2003 2004
2005
2006
2007
2008
2009
Source: www.bls.gov
HR Managers Total HR Employment

46. everybody knows everybody’s secrets
Kris Dunn May 2010
Page 50 – www.workforce.com

47. Humans can be extremely rational in ordinary
circumstances. The minute you give them an
MBA, though, they start using these forecasts and
these financial tools in ways that contradict their
own behavior.
Nassim Taleb
author of The Black Swan

48. March 2009 Cover Story

50. Do we have the skills required to monitor
the workforce?

51. The virtuals…

53. $200 Billion in increased productivity
$190B in reduced real estate
100 hours per person not spent
commuting
50M tons of greenhouse gas emissions cut
276M barrels of oil saves
$700 billon in savings to US business
Source: Telework Research Network (as reported in Inc., The Virtual Company, April 2010)

57. 6.5
6.4
6.3
6.2
Performance
6.1
6
5.9
5.8 Talent
5.7
5.6
5.5 Trust
5.4 Leadership
5.3
Skills Knowledge
5.2
5.1 HR Strategy
5
4.9
4.8
4.7
4.6 Regulation
4.5
4.4
4.3 Health Care
4.2
4.1
4
3.9 Generations
3.8
3.7
3.6 Outsourcing
3.5
3.4
5 5.5 6 6.5 7 7.5 8 8.5 9 9.5

58. Talent
Leadership
Transparency
Generations
Workplace regulation
Employee loyalty
The role of automation
Performance measurements
Skills required for future success
Employee trust
Knowledge
The character of benefits
Natural disasters (physical or biological)
Forms of dispute resolution
Employment relationship
The effectiveness of incentive programs
The impact of sustainability
Innovation
Health Care
Aging population
The shape of globalization
US economic health
Eurozone economic health
China economic strength
India economic strength
Energy
Internet & feedback
Younger worker integration
Military action
Disruptive technology
Terrorism

59. 7
6
5
4
3
2
1
0

60. 7
6
5
4
3
2
1
0

61. Revenue/Budget Revenue/Budget
below $500,000
$500,001‐$999,999
$1M‐$25M
$25M‐$50M
$50M‐$250M
$250M‐$500M
$500M‐$750M
$750M to $1B
Over $1B

62. www.listeningtothefuture.com

63. Management by Design Preview