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Listening To The Future of HR - Dan Rasmus

Dan Rasmus presented to the Seattle CHO Group on June 9 on the future of HR. Here are the slides from his powerpoint deck.

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Listening To The Future of HR - Dan Rasmus

  1. The Future of Human Resources Daniel W. Rasmus Author, Listening to the Future Put Your Future in Context © 2010 by Daniel W. Rasmus
  2. Dan How I do my work Read, listen, read Education conferences Continuous Learning Career Western Digital Hughes Community Questions from Customers & Uncertainties Scenarios Poetic Moments Students Read All About It! Share DanielWRasmus future‐of‐
  3. O n e S The Variables Collapsed into a Set of Values t o r y
  4. Centralized “Top-Down” Continental Proud Tower Drift Bordered, Borderless, Local/ Global Regional Frontier Freelance Friction Planet Networked “Bottom-Up”
  6. Baby Boom GenX Generation Blend 76 M Millennials
  7. Friends Communities Family Neighbors Education Work Consumer Business Services partners Government
  8. Hire Me, Hire my Friends As of September 2009, 93% of American teens between the ages of 12 and 17 went online, a number that has remained stable since November 2006. 73% of online American teens ages 12 to 17 used an online social network website Source:
  9. Michelin spent about $100,000 on a virtual training environment for 200 employees in charge of developing Michelin’s global  information system. Using Second Life provided “ a clear reduction in training time, as  well as significant improvements in quality, learning results, user acceptance and user satisfaction.”  Training and Collaboration in Virtual Worlds, Heiphetz and Woodhill
  10. About me
  11. H P will lay off 9,000 workers over a multiyear period while moving toward automation at its commercial data centers, U. S. technology giant has said.
  12. Placeless Work
  13. 14M full-time, home-based freelancers and independent contractors in America by 2015 (IDC) – currently 12M
  14. “For the last 60 years,  humans have controlled software – now we’re  getting to the stage where software can control humans.” Matt Barrie CEO, Source: NewScientist, 8 May 2010,  “Become a wage slave to software”
  15. 20,000 Home Workers
  16. Software watches people work.
  17. Employees Outsourcers Consultants Partners Your Work Force Contractors Customers Freelancers Contingent Staff
  18. Source: CapitalIQ
  19. Source: Dan Dalton, Indiana University, Kelley School of Business as reported in CIO 15 January 2007
  20. Intelligence Skills and Career Preferences 1. Verbal­Linguistic Intelligence Skills ­ Listening, speaking, writing, teaching. Well­developed verbal skills and sensitivity to the sounds, Careers ­ Poet, journalist, writer, teacher, lawyer, politician, meanings and rhythms of words translator 2. Mathematical­Logical Intelligence Ability to think Skills ­ Problem solving (logical & math), performing conceptually and abstractly, and capacity to discern experiments logical or numerical patterns Careers ­ Scientists, engineers, accountants, mathematicians 3. Musical Intelligence Skills ­ Singing, playing instruments, composing music Ability to produce and appreciate rhythm, pitch and timber Careers ­ Musician, disc jockey, singer, composer 4. Visual­Spatial Intelligence Skills ­ puzzle building, painting, constructing, fixing, designing Capacity to think in images and pictures, to visualize objects accurately and abstractly Careers ­ Sculptor, artist, inventor, architect, mechanic, engineer 5. Bodily­Kinesthetic Intelligence Skills ­ Dancing, sports, hands on experiments, acting Ability to control one's body movements and to handle Careers ­ Athlete, PE teacher, dancer, actor, firefighter objects skillfully 6. Interpersonal Intelligence Skills ­ Seeing from other perspectives, empathy, counseling, Capacity to detect and respond appropriately to the co­operating moods, motivations and desires of others Careers ­ Counselor, salesperson, politician, business person, minister 7. Intrapersonal Intelligence Skills ­ Recognize one’s S/W, reflective, aware of inner feelings Capacity to be self­aware and in tune with inner feelings, Careers ­ Researchers, theorists, philosophers values, beliefs and thinking processes 8. Naturalist Intelligence Skills ­ Recognize one’s connection to nature, apply science Ability to recognize and categorize plants, animals and theory to life other objects in nature Careers – Scientist, naturalist, landscape architect 9. Existential Intelligence Skills – Reflective and deep thinking, design abstract theories Sensitivity and capacity to tackle deep questions about Careers – Scientist, philosopher, theologian human existence, such as the meaning of life, why do we die, and how did we get here
  21. Greater than 32M speakers Russian English GermanWu Ukrainian French French Gujarati Mandarin Polish English Spanish Italian Persian Cantonese Maithili Portuguese Turkish Sindhi Min Korean Japanese Tamazight Arabic Hindi Vietnamese Punjabi Marathi Bengali Javanese Kannada Marathi Telugu Tamil Malayalam Portuguese English Source:
  22. A rabic ‫(ﺗﻌﺎﻭﻥ‬club up, collaborate,   Japanese がっさく (joint work), き communion, concur, conspire, K atakana ょうどう (association, cooperate, cooperation, cope, co-action, conduct, get together, joining, cooperation, guidance, participate, pull together, team instruction, joint, lead, up, unite), ‫(ﺇﺷﺘﺮﺍﻙ‬implication,   sutra library, teaching), き participation, partnership, ょうりょく (cooperation, subscription). powerful, strong), きょう ちょうしゅぎ, きょうち ょ (co-authorship). Romanian conlucrare (concurrence, co-operation), colaborare (concurrence, contribution, co-operation, team work), ajutor (abettor, accommodation, accomplice, aid, assistance, assistant, auxiliary, backer, backing, contribution, co- operation, help, helper, helpfulness, helping).
  23. No common pattern emerging among languages. Some languages have 11 distinct sounds with which to make words, while others have 144. Sign languages have none. As sounds that were once thought impossible are discovered, the idea that there is a fixed set of speech sounds is being abandoned Even plurals are not straightforward. The Kiowa people of North America use a plural marker that means "of unexpected number". Attached to "leg", the marker means "one or more than two". Attached to "stone", it means "just two". Some languages use a single word where others need an entire sentence. In English, for example, you might say "I cooked the wrong meat for them again". In the Indigenous Australian language you would say "abanyawoihwarrgahmarneganjginjeng". The more we know about language processing, the less likely it seems that these two structures are processed in the same way. Some major word classes are not found in all languages. English, for example, lacks "ideophones" where diverse feelings about an event and its participants are jammed into one word - as in "rawa-dawa" from the Mundari language of the Indian subcontinent meaning "the sensation of suddenly realising you can do something reprehensible, and no one is there to witness it". Source: New Scientist, 29 May 2010, “6909 ways of Thinking”
  24. 0.90 0.80 North America Percent of Population on Internet 0.70 Asia: Largest number of Oceania/Australia 0.60 internet users yet low penetration compared to Europe North America and Europe 0.50 because it also represents largest global population 0.40 centers 0.30 Latin America Middle East 0.20 Asia 0.10 Africa 0.00 -0.10 0.00 0.10 0.20 0.30 0.40 0.50 0.60 0.70 -0.10 Percent of World Population Population compared to Internet penetration. Size of sphere represents % of global Internet us
  25. Among the key findings: 56% in US expect • The desire for security trumps little change in next everything. year • Employees understand they are responsible for their long-term 51% no career financial and physical health but they advancement doubt their ability to take on this role. opportunity in • Mobility is at a decade-long low current role point, and many are sacrificing 81% not actively career growth for a secure job. looking • Confidence in leaders and managers is disturbingly low. 86% want a “secure  and stable” position How do we innovate from here?
  26. “Learning for the 21st Century: A Report and Mile Guide for 21st Century Skills.” Partnership for 21st Century Skills, 2003. Note: These recommendations are seconded by Levy and Murnane (op. cit), who write: “Good jobs will increasingly require some expert thinking and complex  communication. Jobs that do not require these tasks will not pay a living wage.”
  27. Source: Leadership Competency Survey, Institute for Corporate Productivity
  28. Millennials MyPod Generation GenY Baby Boomets Boomerang Generation EchoBoomers
  29. Be Flexible With Space and Time • Create engaging environments • Incorporate flexibility into work schedules, locations, and arrangements So far, very few executives (telework, work at home, and job share) in any kind of organization even realize that it isOpportunity Create their job, to a large extent, to decide of projects, assignments, and career • Integrate into a variety opportunities what kind of team effective training and mentoring opportunities • Create is needed for a given job, how to organize Harness Talent it and how to make it effective. • Leverage diversity • Effectively apply skills across a variety of roles • Capture and share “just-in-time” knowledge  Peter Drucker 1994 Godkin Lecture, John F. Kennedy Respect the Workstyle School of Government • Manage with collaborative team-based projects and a creative work environment • Support the pursuit of outside activities, both professional and social
  30. Reputation Collaborative systems filtering Crowd Sourcing Self-service, end-user configured Automation of environments Connect people, small tasks to not systems free up time for high-value activities
  31. 1400 1,167 1,197 1,259 1,276 1,162 1,306 1,320 1200 1000 800 600 400 200 0 2003 2004 2005 2006 2007 2008 2009 Source: HR Managers Total HR Employment
  32. everybody knows everybody’s secrets Kris Dunn May 2010 Page 50 –
  33. Humans can be extremely rational in ordinary circumstances. The minute you give them an MBA, though, they start using these forecasts and these financial tools in ways that contradict their own behavior. Nassim Taleb author of The Black Swan
  34. March 2009 Cover Story
  35. Do we have the skills required to monitor the workforce?
  36. The virtuals…
  37. $200 Billion in increased productivity $190B in reduced real estate 100 hours per person not spent commuting 50M tons of greenhouse gas emissions cut 276M barrels of oil saves $700 billon in savings to US business Source: Telework Research Network (as reported in Inc., The Virtual Company, April 2010)
  38. 6.5 6.4 6.3 6.2 Performance 6.1 6 5.9 5.8 Talent 5.7 5.6 5.5 Trust 5.4 Leadership 5.3 Skills Knowledge 5.2 5.1 HR Strategy 5 4.9 4.8 4.7 4.6 Regulation 4.5 4.4 4.3 Health Care 4.2 4.1 4 3.9 Generations 3.8 3.7 3.6 Outsourcing 3.5 3.4 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5
  39. Talent Leadership Transparency Generations Workplace regulation Employee loyalty The role of automation Performance measurements Skills required for future success Employee trust Knowledge The character of benefits Natural disasters (physical or biological) Forms of dispute resolution Employment relationship The effectiveness of incentive programs The impact of sustainability Innovation Health Care Aging population The shape of globalization US economic health Eurozone economic health China economic strength India economic strength Energy Internet & feedback Younger worker integration Military action Disruptive technology Terrorism
  40. 7 6 5 4 3 2 1 0
  41. 7 6 5 4 3 2 1 0
  42. Revenue/Budget Revenue/Budget below $500,000 $500,001‐$999,999 $1M‐$25M $25M‐$50M $50M‐$250M $250M‐$500M $500M‐$750M $750M to $1B Over $1B
  44. Management by Design Preview