1. Denise Ferreira 617-481-0394 dferreira027@gmail.com Page 1
Denise Ferreira
113 Glendale Road Quincy MA 02169
617-481-0394 dferreira027@gmail.com
Education
 Bachelor of Science, Business Management
University of Phoenix 2009 - 2013
Experience
Quincy Community Action Programs, Community Care for
Kids, Quincy, MA – Temporary Family & Provider Specialist
2015 – present
Support personnel for community resource and referral agency. Data entry and file maintenance
using ClientTrack Case Management software. Data entry and maintenance using NACCRRAware
National Data System. Contract preparation and review for child care providers accepting state-funded
vouchers. Various administrative support duties.
Emoticons Face & Body Art, Quincy, MA –
Sole Proprietor, Primary Artist
2014 – present
Children’s entertainment company focused on temporary body art, including face painting,
temporary ink and glitter tattoos, temporary body jewelry, and body painting. Responsible for day-to-
day operations, such as lead generation, event staffing and scheduling, on-site performance, customer
service, and marketing.
Wordsmith Pros, Franklin, MA – Telecommute: Editor 2013- 2016
Edited shopper reports for accuracy and legibility. Worked independently in an asynchronous
environment to meet goals and strict timetables. Wordsmith Pros works with corporate clients to ensure
the accuracy and reliability of their mystery shop programs.
Various Clients, Telecommute – Copywriter/Content
Contributor
2011 - 2014
Freelance content creator for various web sites. Researched and developed articles for digital
publications covering a variety of topics, such as technology, finance, business tools, business strategy,
software reviews, artist recommendations and product reviews. Developed various business documents
including business plans, investor presentations, press releases, and promotional materials.
Johnston & Murphy, Chestnut Hill, MA - Sales Manager 2009 - 2010
Managed the sales and operations of men's luxury footwear and accessories. Developed and
maintained business strategy. Measured and improved key performance indicators. Selected and
developed staff, anticipated trends and managed inventory.
Pottery Barn Kids, Burlington, MA - Department Coordinator 2007- 2009
Maintained and grew the gift registry program. Hosted design workshops and private shopping
events. Assisted customers with room layout and design, style coordination, and storage and function
solutions. Implemented company strategies and supported staff training.

2. Denise Ferreira 617-481-0394 dferreira027@gmail.com Page 2
K. B. Toys, North Attleboro, MA - Sales Manager
2005- 2007
Maintained business strategies and objectives through the measurement of key performance
indicators, selected and developed staff, managed inventory levels and presentation, implemented loss
prevention strategies. Coordinated activities with Simon Mall management staff for weekly kids club
events.
The Enterprise, Brockton, MA - Correspondent 2001- 2005
Provided community news coverage throughout East Bridgewater, West Bridgewater, and
Easton. Worked closely with town government officials, public safety departments and community
organizations to provide objective coverage of community events and issues. Provided articles meeting
specific requirements within stringent time-frames.
Volunteerism
 Parent Advisor, Quincy-Braintree Family Network Coordinated Family and Community
Engagement Advisory Council (May 2015 – present)
 Boxtops 4 Education Coordinator, Bernazzani Elementary School PTO (May 2015 – present)
 Scholastic Book Fair Coordinator, Bernazzani Elementary School PTO (March 2015 – March
2016)
 Parent Volunteer, West Quincy Elks Youth Football League (August 2014 – October 2015)
Additional Skills
 Strong analytical skills
 Effective communicator, both written and oral
 Performs well with minimal supervision
 Skilled at team development and management
 Highly organized and detail-oriented.
 Discretion and tact with regard to confidential information.
Proficiencies
 Fluent: US English, verbal and written.
 Typing speed: approximately 50 WPM
 Microsoft Office Suite: Word, Excel, PowerPoint
 ClientTrack case management software
 NACCRRAware national data system
 Office Tracker scheduling software