Kelsie Kirkpatrick seeks a health services administrator position utilizing over 5 years of experience in military medical administration. She has extensive experience supervising credentials programs, developing policies and procedures, and streamlining operations. Her background includes managing clinical records, training staff, and improving processes in women's health and deployment management roles. Kirkpatrick is pursuing a Bachelor's degree in Business Marketing from National American University.

1. KELSIE KIRKPATRICK
14802 E 5th Circle Apt A │ Aurora, CO 80011
(303) 842-5457 │ kelsiek6@gmail.com
HEALTH SERVICES ADMINISTRATOR
A highly dependable and distinguished Health Services Administrator possessing over five years of military medical
service experience. Organized and proactive in providing timely, efficient, and accurate administrative support, while
consistently seeking out effective ways to incorporate new processes procedures into existing job functions to create and
more efficient workflow. Seeking an opportunity to leverage organizational and administrative skills gained with a
progressive healthcare facility.
 Excellent Communication Skills
 Program & Project Management
 Basic Life Support Training
 Team Management & Development
 Data & Records Management
 Meeting & Presentation Development
 50+WPM
 Process Implementation
 Microsoft Office Proficiency
P R O F E S S I O N A L E XP E R I E N C E
United States Air Force, Joint Base Andrews, MD 2008 – 2013
Credentials Program Technician/Administrative Assistant (2012-2013)
 Supervised key programs in the medical group for credentials, assembling data for 175 providers.
 Developed, maintained, and updated regulations for credentials and privileging policies ensuring that all federal
and state guidelines were met.
 Serves as the Medical Treatment Facility Centralized Credentials Quality Assurance System administrator,
inputting information on new user status and training, managing 350 verification processes with 100% accuracy.
 Collaborates on monthly professional staff meetings, provider mentoring sessions.
 Quality of care reviews, and monthly briefings providing on-time statistical analyses of provider training and
licenses.
 Investigates and analyzes all medical provider background information to establish provider’s proficiency, Active
Duty/Individual Mobilization Augmentee, and Primary Source Verifications
 Assures that all Headquarters United States Air Force Surgeon General Policies and standards are upheld.
 Maintains 400 provider credential folders, updated CME hours & training, safeguards provider patient care
eligibility, and extracts vital monthly continuing medical education reports.
 Coordinates life support training courses for 400 providers under Air Force Instructions, Department of Defense
directives, and civilian accreditation standards
 Spearheaded the overhauling of the life support tracking program, enabling an overall growth by 50%.
 Works to enforce standards,requesting and renewing provider federal DEA codes and ensuring timely processing
and patient safety for the National Capital Region.
 Streamlined operations by creating and implementing seven training binders allowing for continuity within the
credentials office.
Women’s Health Clerk (2010 – 2013)
 Clerk charged with heading reception desk area and managing clinical records filing systems, secured 180 patient
files vital for flight function
 Provided overall administrative support for 12K+ patients including those on active duty, retirees, and dependents,
and worked to revamp front desk operations, bolstering productivity by 50%.
 Trained two newly assigned personnel on 25 core task requirements and elevated center capabilities by 75%.
 Elected as Peers' choice for Flight Employee of the Quarter due to excellent clinical acumen, patient advocacy, and
an overall patient satisfaction of 97%.
 Revamped third party collection programs, ensuring policy compliance and verifying patient insurance, saving the
medical group an estimated $1.8M.
 Identified and corrected process flaw by restructuring check-in procedures controlling the flow of patients leading
to an increase in productivity by 90 %.
 Reduced Preventive Health Assessment backlog by scheduling overdue patients’ annuals and surpassing the
medical group’s goal by 15%.
Unit Deployment Manager (2009 – 2010)

2. Kelsie Kirkpatrick Resume, Page 2
 Utilized Medical Readiness Decision Support System, uploading hard-tasked member information, Aerospace
Expeditionary Force status, and location.
 Created deployment continuity binder, capturing all requirements and guaranteeing 100% daily operations were
met, in addition to 5 training binders instructing 18 staff members on 6 medical records processes, seamlessly
transitioning daily operations.
 Conducted 300 pre-deployment briefings, coordinating uniform and equipment requests for deployment tasking’s,
and 34 pre-deployment briefings, coordinating mobility gear requests.
 Noted as Vital MCC team member overseeing the organization of C2 during annual 3-day Air Show event,
supporting 205K attendees and 104 medical patients.
Admissions and Dispositions Clerk/Medical Records Technician (2008 – 2009)
 Directed health services functions includingpreparing, filing, safeguarding, and transferring more than 7K Service
Treatment Medical records.
 Identified, filed, and diminished 19 feet of paperwork, alleviated backlog in 5 weeks and increasing the overall
quality of follow-up appointments.
 Managed 7K medical records for 11K appointments, annually,surpassing Air Force standards by 90% and attaining
98% availability and accountably.
 Supervised quarters program, processing third party collection forms, creating admittance and discharge
notifications for more than 3.93K patients.
 Processed more than 90 quarters forms in 4 months, notifying members chain of command, and kept National
Capital Region Joint Services accountability at 100%
 Performed more than 15 patient registrations weekly, entering each into the Center for Health Care Strategies, and
providing quick access to most medical benefits.
 Corrected over 1,000 Defense Eligibility Enrollment Reporting System errors in 3 months, contacting patients and
deleting duplicates, allowing for an overall improved system integrity by 30%.
E D U C A TI O N
National American University, Aurora, CO
Bachelors in Business Marketing, Graduation Pending June 2017