1. Andrzej Widelski
Andrzej Widelski
Tel: + 44 (0) 7531497625 Email: andrzejwidelski@gmail.com. Nationality: British.
Profile: PERSONABLE AND EXPERIENCED ADMIN PROFESSIONAL HEADING TEAM
OPERATIONS IN SERVICE DRIVEN OFFICE MANAGEMENT.
Analytically minded administrative professional who demonstrates meticulous attention
to detail and is committed to service excellence. Exceptionally organised, managing all
team operations within a fast paced, dynamic department for a market leading
company. Having a proven background of implementing and managing new systems
and controlling workflow with the ability to prioritise to ensure targets are met. Now
seeking a challenging and exciting role in which to apply these skills.
Change management
Event management
Customer service excellence
Data gathering and dissemination
Database management
Interpersonal communication
Brand marketing
Report writing
Leadership skills
Project Management
Relationship building
Team collaboration
Complex problem solving
Stakeholder engagement
Facilities management
Career
history:
Membership Support Team Leader, The Medical Defence Union.
Jan 2013-June 2016.
Leading a team of seven people, processing all incoming and outgoing medical and
dental correspondence in the Membership Services department. Responsible for
performance management, workflow management, resolving queries, updating
protocols and staff management. Able to balance multiple, competing tasks and
projects simultaneously whilst ensuring team outputs and goals are met.
Key achievements:
Managing workloads, effectively controlled and organised team workflow on a
daily basis. Set and adjusted rotas according to variable daily workloads,
prioritising urgent tasks, ensuring work lists are created in a timely fashion and
ready to be processed by supporting teams.
Managing data, created new excel reports to organise admin processes.
Manipulated data via Tableau database to develop effective performance
reports and audit daily tasks.
Overhaul of ineffective and outdated quality management processes and KPIs.
Developed more accurate tools to monitor and record individual and team
output. Collaborated with senior management stakeholders to develop robust
KPI’s and established systems to ensure performance data was efficiently
reported in the required timeframe.
Project managed major new database change Jan 2015-Jan 2016. Developed
model for team output and functionality under new system. Lead figure in
testing ‘dry run’ weekends throughout the year, preparing dummy work lists
and carrying out live testing. Conducted analysis to shape and improve
working models in preparation for go-live.
Building strong relationships with other key departments. Worked
collaboratively with Marketing and Sales teams, demonstrated effective
communication to ensure mutual goals and optimal outcomes.
100 % success rate in achieving team SLA’s within a fast paced and
demanding environment. Successful workforce planning to mitigate seasonal
peak periods and short staffing with high levels of organisation to always
ensure the team hit KPIs.
2. Andrzej Widelski
Career
history
(continued):
Well respected team leader, built rapport amongst team members to create a
productive environment. Led personal one-to-one coaching sessions to enable
team members continued professional development to continually better their
performance, maximising wider team and departmental performance goals.
Membership Support Services Advisor, Medical Defence Union.
Jul 2011-Jan 2013.
Undertaking Membership clerical activity supporting department deliverables and
excellent customer service to members.
Key achievements:
Managing data, accurately updating the membership database with marketing
and sales data to produce accurate work lists.
Document processing, processing all incoming and outgoing correspondence for
the department, successfully adding to the online database and escalating work to
other teams.
Data entry, updating company database with activity from marketing
campaigns.
Building stakeholder relationships, supporting other Membership department
operations, promoting service excellence.
Respected team member, demonstrated effective team working and strong
interpersonal skills with internal and external stakeholders.
Quality excellence, maintained the highest levels of accuracy and attention to
detail in a fast, target-driven environment.
Regional Brand Ambassador and Event Organiser for Triibe Celtic Liqueur and Martin
Millers Gin.
Dec 2008 to Mar 2011.
Key achievements:
Event management, organising and mobilising weekly promotional events in
their entirety at strategically key locations to promote the brand.
Marketing and sales, consulted on strategic marketing decisions, and direct
marketing procedures, point of sale techniques.
Negotiator, strong relationship management skills to enable negotiation of
prices with venue promotors to maximise brand exposure.
Brand expansion, responsible for growth and maintenance of the brand within
the Southwest region. Responsibilities included increasing client base and
sales of product packages to prospective accounts, successfully recruiting 20
accounts.
Leadership and recruitment, recruited, developed and managed a sales team of
ambassadors to work events and support the brand.
Part-Time Brand Ambassador for Triibe Celtic liqueur.
Sep 2008-Dec 2008.
Key achievements:
Sales, part of the sales and promotions team at national exhibitions and trade
shows such as BBC Good Food. Conducted weekly taster sessions at various
outlet accounts including Selfridges.
Excellent interpersonal skills, good communicator, representing the brand.
Labourer, Neil Piercy Plastering Ltd.
Jan 2006-Aug 2007.
Education: CIM Postgraduate Professional Diploma in Marketing Communications.
2011-2013
Cardiff University, BA Hons History 2:1
2002-2005
Strode College, Somerset, A Levels BBC.
1999-2001
Personal
information:
Gap year travel Aug 2007-Aug 2008.
Mobile app development.
Travel, football and cricket fan.
