1.
Kylee
Deterding
1026
NE
Sumner
Street,
Portland,
OR
97211
kyding1@hotmail.com
503-­‐757-­‐7665
Professional
Profile
Innovative,
detail-­‐oriented,
systems
thinker
with
clinical
expertise
and
certification
in
adult
intensive
care
(CCRN).
Proven
nurse
leader
as
a
former
preceptor,
ICU
process
improvement
team
leader,
and
graduate
student
organization
officer.
Strong
public
speaking,
negotiation,
and
interpersonal
skills.
Effectively
builds
relationships
with
business
partners
across
departments
and
facilitates
work
among
teams.
Experienced
with
Lean
process
improvement
tools
and
strategic
business
plan
development
as
well
as
Excel-­‐based
data
analysis.
Key
Accomplishments
• As
ICU
Process
Improvement
team
leader
at
PeaceHealth,
spearheaded
improvement
projects
which
resulted
in
prevention
of
central
line
associated
blood
stream
infections
sustained
for
24
months,
no
cases
of
ventilator
associated
pneumonia
for
24
months,
mitigating
patient
morbidity
as
well
as
loss
from
payers.
Integral
in
creation
of
facility-­‐wide
ventilator
liberation
protocol,
visiting
hours
and
visiting
policy,
and
promotion
of
patient
and
staff
safety
initiative
via
patient
safety
committee.
• Developed
a
unique
business
plan
for
implementation
of
a
centralized
milk
room
with
mobile
breast
milk
technicians
with
positive
return
on
investment
for
the
Neonatal
Intensive
Care
Unit
at
the
Hospital
of
University
of
Pennsylvania.
Findings
were
utilized
for
senior
leadership
presentation
and
budget
allocation.
• Identified
root
cause
of
significant
delay
(35
minutes)
for
outpatient
chemotherapy
infusion
utilizing
Lean
tools.
As
graduate
student
consultant,
presented
findings
and
proposed
countermeasures,
projecting
a
decreased
wait-­‐time
by
40%
to
20
minutes.
Completed
Plan
Do
Study
Act
(PDSA)
cycle.
Education
University
of
Pennsylvania
August
2013
–
August
2015
Master
of
Science
in
Nursing
Health
Leadership
Minor
in
Nursing
and
Healthcare
Administration
Minor
in
Organizational
Dynamics
Creighton
University
September
2008
–
August
2009
Accelerated
Bachelor
of
Nursing
Science
–
summa
cum
laude
Iowa
State
University
August
1997
–
May
2001
Bachelor
of
Science
in
Liberal
Arts
Professional
Experience
Staff
ICU
RN
September
2009
–
April
2013
PeaceHealth
Southwest
Medical
Center,
Vancouver,
WA
• Recognized
by
patients,
management,
and
providers
for
skillful
management
of
patients
with
acute
and
critical
illness
by
way
of
care
team
collaboration,
critical
thinking,
and
effective
communication
• Selected
as
a
task
force
member
to
address
clinical
needs
in
EHR
creation,
collaborating
with
medicine,
respiratory,
speech,
dietary,
physical
therapy
to
determine
documentation
needs
for
critical
care
• Part
of
a
three
person
team
selected
by
critical
care
director
and
edcucator
to
successfully
revise
critical
care
Standards
of
Care
to
ensure
promotion
of
evidence
based
practice
• Selected
and
volunteered
to
train
staff
on
electronic
health
record,
restraint
use
and
charting,
and
ventilator
associated
pneumonia
prevention
techniques
via
train
the
trainer
• Served
as
preceptor
to
critical
care
nursing
environment
due
to
demonstrated
knowledge
and
proficiency
of
medical
technology,
current
research,
and
clinical
information
systems

2.
Kylee
Deterding
1026
NE
Sumner
Street,
Portland,
OR
97211
kyding1@hotmail.com
503-­‐757-­‐7665
Professional
Experience
continued
Reimbursement
Coordinator
November
2007
–
June
2008
American
Red
Cross,
Portland,
OR
• Audited
and
managed
employee
compensation
in
accordance
with
union
contracts
• Created
electronic
tracking
of
compensation,
replacing
previous
analog
methods
Customer
Care
Quality
Analyst/
Customer
Account
Analyst
January
2004
–
October
2007
Volkswagen
Credit
Inc.,
Portland,
OR
• Supervised
customer
care
representatives,
guiding
negotiations
with
customers
on
loan
terms
and
budgeting
while
prioritizing
customer
service
in
the
customer
engagement
• Analyzed
educational
data
to
create
innovative
educational
programming
for
Customer
Care
Department
resulting
in
increased
adoption
and
quality
performance
• Managed
escalated
issues,
determined
resolution
strategy,
delegated
and
managed
responsibilities
to
customer
care
representatives
Professional
Membership
and
Leadership
• Sigma
Theta
Tau,
Nursing
Honor
Society
Member
since
2014
• American
Organization
of
Nurse
Executives
(AONE)
Member
since
2013
• Attended
AONE
annual,
international
conference
April
2015
• Toastmaster’s
member
since
2014
• Preceptor
at
PeaceHealth
Southwest
24
bed,
Trauma
2
Intensive
Care
Unit
2013
• Process
Improvement
Team,
PeaceHealth
Southwest
Medical
ICU
2011-­‐2013,
President
2012-­‐2013
• Current
CCRN
certification
earned
2012
• PeaceHealth
Southwest
Medical
CPOE
transition
Super-­‐user
2012
• Kappa
Kappa
Gamma
Fraternity
nationwide
Leadership
Consultant
2001-­‐2003
Community
Activities
and
Leadership
• University
of
Pennsylvania
Graduate
Student
Organization
Vice
President
2014,
President
2015
• Coordinated
and
ran
West
Philadelphia
Health
Fair
Committee,
Spring
2014
and
2015
• University
of
Pennsylvania
Student
Health
Insurance
Advisory
Committee
(SHIAC),
2013-­‐2015
(Negotiated
student
coverage
based
on
utilization
and
actuarial
value
with
Aetna)
• Portland
Marathon,
Aid
Station
Coordinator
2011-­‐2014
Skills
• Microsoft
Office
(Word,
Excel,
Power
Point)
and
Google
Suite
• Epic
and
McKesson
EHR
systems
• NaviCare
Patient
Flow
System
• Computerized
Provider
Order
Entry
• Professional
coaching
• Nursing
unit
operations
through
nurse
management
training
and
clinical
experience
• Train
the
trainer:
EHR,
restraints,
ventilator
associated
pneumonia
prevention