Kathleen Archibald is seeking an administrative, logistics, customer service, or distribution position. She was previously a logistics manager and customer service representative for several companies. She has over 15 years of experience in logistics management, order processing, shipping, collections, and customer service. Currently, she is only able to work in Philadelphia or Center City due to not having a car after a recent accident.

1.  FYI – The reason why there is a gap in my resume is I was in a semi serious car accident. I am
fine now and able to work with no restrictions.
 NOTE: I have no car so the job has to be in Philadelphia or Center
City Philadelphia so I may take a Train or bus for now. When I had
my car accident a year ago my car was totaled.
Kathleen Archibald
Objective
To seek a challenging position in, Administration, Logistics, Customer service and Distribution
Computer Experience
 MS Office: Word, Excel, Outlook, Power Point
 QuickBooks
 Lotus notes
 Mas 90/200
 Oracle
 ACT
 HEES
 AS400
Experience
Ardex Labs Inc. 8/2009 to 1/2014
Logistics Manger / Sales Support/ Lead Customer Svc. Rep. / Collections
 Supported 33 Salesman and their requests/ I was not a salesman I was just their support
from our main office.
 Handle all logistics
 Order entry of 55 gallon drum orders and distributor orders.
 Entered pricing and invoiced all orders for Distributors, drums orders and UPS orders
 Tracked all distributor orders
 Handled all billing disputes / Credits / Collections/ payments
 Entered stock orders daily for our sales team.
 Researched and resolved customer issues with orders.
 Would investigate and find customer who did not pay their invoices.
DII Attachments / Formally IngersollRand/ 1/2006 to 2/2009
Logistics Manager/ Lead Customer Rep / Assistant Manger
 Lead customer services representative for over 200 dealers in US, Europe & Puerto Rico.
 Handled all purchase orders and customers orders
 Over saw all shipments in and out of our facility by air or sea

2.  Handled up to 10 air freights per week and 6-7 sea containers per month
 Worked with the company’s broker to ensure all shipments were done in a timely
manner
 Prepared all customs documents
 Participated in special projects to make sure international manufactures were filling
out the documents correctly for US Customs
 Implemented new procedures for my division. Tarmac was a new division that Ingersoll
Rand bought from Tarmac. I worked closely with the Vice President of my division to
make sure procedures were followed by everyone that worked in my division.
 I also made sure all 200 dealers were e mailed the new procedures.
 Tracked all orders from all vendors domestic & international
 Handled all claims due to lost parts by UPS and other freight companies. Made sure we
received payment.
 Ordered parts from vendors and made sure they were paid on time
 Handled over 70 calls per day from customers & vendors
 Picked and packed orders when short staffed
 Designed & implemented the filling system for the Tarmac division
 Helped customers find parts in the diagrams of all the Tarmac Hammers.
RetschInc. 2005 to 2006
Logistics Manager / Lead Customer Service Representative
 Customer service representative for all of our dealers in US, Europe and South America
 Shipped Milling Machines & parts internationally
 Handled 70-80 calls a day
 Handled purchase order and shipping problems
 Handled all customs documents for all goods leaving the country
 Ordered parts from company’s vendor in Germany
 Handled collections , credit applications
 Helped customers find parts in the diagrams of all of our machines.
Facilities Solutions 2003-2005
Facilities Coordinator
 Developed and maintained contractor and vendor database for United States and Canada
 Developed reporting standards for national accounts
 Issued all client purchase orders
 Tracked project schedule and reported weekly progress to facility managers
 Processed invoices for contractors and national accounts
 I set terms and made sure our company was paid on time.
Graduated in 1995 from George Washington High School
Kathleen Archibald
109 Tomlinson Road
Philadelphia Pa 19116 Home phone # 215-676399