Ashley is a National Certified Medical Assistant with over 7 years of experience in various medical settings including hospitals, private practices, and clinics. She has extensive skills in medical office administration, patient care, and operating electronic medical record systems. Her background also includes phlebotomy, injections, and other clinical responsibilities.

1. ASHLEY
COURTNEY
3608 Fieldstone Rd  Randallstown, MD 21133 443-857-0594 
Ashleyaapc2@gmail.com
NATIONAL CERTIFIED MEDICAL ASSISTANT
NCMA with experience in a multi-physician Internal Medicine and Specialty medical practice with phlebotomy
training. Known for dedication in providing premium patient care. Skills include:
— Medical Office Management
— Medical Billing & Coding
— Medical Records Management
— Data Entry (75 WPM)
— Bookkeeping & Filing
— Taking Patient Vitals
— Blood Draws
— Injections
— Patient Scheduling
— Patient Education
— HIPAA & JCAHO Knowledge
Education
National Certified Medical Assistant (NCMA), 05/2012-Present
Medical Assistant (MA), 02/2011-Present
Phlebotomy Tech (PT), 02/2011-Present
Certified in First Aid & CPR, 2003-Present
High School Diploma, Randallstown High School- Randallstown, MD 21133, GPA: 3.0
Medical Assistant/Phlebotomy Training, Fortis Institute-Woodlawn- Baltimore, MD 21244, GPA: 4.0
Career Objective: To establish myself as a National Certified Medical Assistant in the ever-changing healthcare
industry.
Professional Experience
MedStar Good Samaritan Hospital- Baltimore, MD
National Certified Medical Assistant/Phlebotomy Technician, 07/2015-Present
 Extremely proficient in Centricity EMR operating system.
 Provides optimal patient care by obtaining vital signs, blood draws, lab processing, various diagnostic
procedures/tests and chief complaints as well as injections, immunizations and ancillary tests (e.g., EKGs,
glucometer readings, Pneumonia, Hep-B/C, and Influenza injections etc.).
 Demonstrates effective patient education techniques by notifying patients of lab/radiology/diagnostic results as
per doctors’ orders.
 Ensures the cleanliness, sanitation and maintenance of all exam rooms and equipment daily.
 Specialty experience to include: Cardiology, GI, Pulmonary, Endocrine, and Allergy.
University of Maryland, Faculty Physicians-Baltimore, MD
National Certified Medical Assistant, 09/2014-06/2015
 Extremely proficient in the Epic and GE IDX EMR operating Systems.
 Provided optimal patient care by obtaining vital signs, various diagnostic procedures/tests and chief complaints
as well as injections, immunizations and ancillary tests (e.g., EKGs, stress tests, glucometer readings,
Pneumonia, Hep-B, and Influenza injections etc.).
 Actively assisted with all necessary and essential clerical and administrative duties.
 Demonstrated effective patient education techniques by notifying patients of lab/radiology/diagnostic results as
per doctors’ orders.
 Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment daily.

2. University of Maryland, Baltimore Washington Medical Center- Glen Burnie, MD
National Certified Medical Assistant, 05/2013-08/2014
 Extremely proficient in the Epic EMR operating System.
 Provided optimal patient care by obtaining vital signs, various diagnostic procedures/tests and chief complaints
as well as injections, immunizations and ancillary tests (e.g., EKGs, strep tests, urinalyses, glucometer
readings, B12, Zoster, Pneumonia, D-Tap, Influenza injections etc.).
 Actively assisted with all necessary and essential clerical front office and administrative duties.
 Demonstrated effective patient education techniques by notifying patients of lab/radiology/diagnostic results as
per doctors’ orders.
 Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment.
Anne Arundel Primary Care, LLC- Glen Burnie, MD
National Certified Medical Assistant, 01/2012-05/2013
 Provided optimal patient care by obtaining vital signs, various diagnostic procedures/tests and chief complaints
as well as injections and ancillary tests (e.g., EKGs, strep tests, urinalyses and glucometer readings).
 Assisted with all necessary and essential Front Office/Administrative duties as needed.
 Demonstrated effective patient education techniques by notifying patients of lab/radiology results as per
doctors’ orders.
 Ensured the cleanliness, sanitation and maintenance of all exam rooms and equipment daily.
Ambi Physician PC- Glen Burnie, MD
Medical Assistant (Externship), 10/2011-12/2011
 Provided optimal patient care by obtaining patient vital signs, various diagnostic procedures/tests and chief
complaints.
 Handled administrative duties.
 Demonstrated effective filing techniques for patient’s charts and information.
 Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
Fortis Institute Woodlawn- Baltimore, MD
Medical Assistant, 02/2011-11/2011
 Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling
appointments, maintaining medical records, patient processing, billing and bookkeeping).
 Demonstrated proficiency in taking patient’s medical histories and vital signs, as well as in performing
venipuncture’s, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, strep tests,
chemistry analysis, hematology, urinalysis and glucometer readings).
 Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
 Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA,
CLIA and OSHA regulations; Trained to improve patient care/satisfaction.
Phlebotomy Technician, 02/2011-11/2011
 Collected patient blood samples in a safe and sanitary manner, suitable for diagnostic testing as a student.
References: Available Upon request