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CHRISTINA HAMILTON
(330)-962-1923
4056 Meadowbrook Blvd.
University Heights, OH 44118
christinahamilton2288@gmail.com
CAREER HIGHLIGHTS:
 Proven track record of improving financially
failing medical offices
 Successful collection of AR as high as
$500,000.00
 Established ability to improve workflow
throughout medical offices
 Eight years clinical experience with various
specialties
 4 Years medical management experience
 Business analytics
 Medical billing ICD-10/coding/collections
 Excellent knowledge of meaningful
use/PQRS
 Management of AR/AP/Payroll
 Drug testing certified
 Scribe to physician on EMR
 EMR training/ implementation/development
 Medical transcription
 Medical insurance prior authorizations
 Medical assisting with phlebotomy
 EKG/stress testing/holter monitoring
 Mayor’s EMS full scholarship
 Meritorious Service Award (NJROTC)
 Scholastic Achievement Medal (NJROTC)
EDUCATION:
 University Hospitals Management Training
Focus on Management of outpatient clinics
January 2012
 The University of Akron
Pursuing Associate of Science and Mathematics
48 credits completed, 12 in process
Graduation: Dec 2015
 Akron General Paramedic Education
(330) 344-6000 Graduation: August 2008
30 college credit hours
 Garfield High School
Participated in ROTC
Admin Officer
Graduation: 2006
COMPUTER SYSTEM EXPERIENCE:
 NextGen PM/EHR
 Navicure
 Athenanet
 UhCare
 HCHB
 Centricity
 Allscripts
 Microsoft office
 Quick Books
 Epic
 Advanced MD
 HIS
REFERENCES:
Will be provided upon request

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PROFESSIONAL EXPERIENCE:
I. Key Clinics, LLC 8/15-11/15
Manager: Jennifer Tucker
Practice Administrator 15 direct reports
 Start-up medical Business
 Contracted to improve workflow
 Nextgen- Attended UGM one conference in Las
Vegas 11/2015
 Implemented policies to improve back dated prior
authorizations for diagnostic testing
 Revamped schedule for two practitioners to improve
clinic hours and lessen overbooking
 Implemented necessary changes to improve surgical
scheduling concerns
 Improved patient satisfaction scores
 Launched patient portal
 Enhanced referralmanagement/increased referral
sources
 Improved AR backlog and aided in decrease of days
in AR.
II. Kindred At Home- Home Health Care 9/14-8/15
Manager: Cheryl Sopko
Office Manager/Billing Services Manager 15 direct reports
 EMR Super-user
 Hired on to correct failing financial
situation/facing Medicare Rap suspension
 Motivated a disconnected team to become
united and successful
 Solid knowledge of Face to Face documentation
guidelines
 Implemented the necessary procedures to scan
and file medical documents dating back five
years.
 Knowledge of Medicare audit and reprimand
procedures
 HR, orientation of new employees
 Tablet build out for EMR compliance
 Manage morning marketing meeting
 Payroll for 40 home health clinicians
 Strong knowledge of CMS guidelines for
billing/compliance
 Medicare chart audits
 Accounts payable and receivable
 Clinical intake/ Insurance prior Authorization
 Clinical scheduling
 Inventory/ordering office/medical supplies
III. University Hospitals 3/08-04/14

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Manager: Anita Schafer
1. Clinical Coordinator/Office Manager
 EMR Super-user
 Advanced to management
 Discovered hundreds of thousands of dollars
uncollected AR
 Corrected serious billing issues which resulted
in significant under payment to physician for
services performed in the outpatient and
inpatient settings.
 Manage all aspects of busy outpatient cardiac
clinic with a focus on women’s heart health
 Assisted in Launch of EMR
 Familiar EMR go live policies and procedures
 EKG placement and Interpretation
 Strong Knowledge of ICD-9
 Participated in American Heart Association Go
Red for Women Campaign
 Patient Education
 New employee orientation
 Payroll/AR/AP/ debt collection
 Insurance Prior authorization
 Medical Assisting
 Scribe for Physician on EMR
 Rx management
2. Cardiac Stress Technician 3/08-10/11
 EMR super-user
 Safely perform cardiac stress testing/monitor
blood pressure/EKG throughout testing
 Compile findings into report for Cardiologist
 Start intravenous lines in case of emergency
 Place/process/interpret holter monitoring
 Perform high quality resting EKG
 Cross trained in all positions in busy multi-
practice office
 Medical reception/Medical billing/coding
 Insurance prior authorizations
 Medical assisting
 Phlebotomy and lab processing
 Inventory/ordering office and medical supplies
 Medical transcription for Cardiologist
IV. Cleveland Clinic 12/10-01/12
Manager: Greg Horvath
Medical ICU Technician
o The Cleveland Clinic has the highest
acuity of all ICUs in the United States
o Assist Registered Nurse in caring for ICU
patients
o Blood draws
o Glucose monitoring
o Foley insertion
o Bathing
o Range of motion
o CPR
o Stocking rooms
o Dressing changes
o Assist physicians with procedures