1. 13018 Williamsburg Ave NW
Heather Pressler 234-706-9111
Uniontown, Ohio 44685 hpressler0@gmail.com
Administrative Assistant Medical Assistant Surgery Scheduler Office Coordinator
OBJECTIVE
To leverage my education, training, and experience into a position to increase practice efficiency and effectiveness as well as
benefiting patient satisfaction.
SKILLS AND QUALIFICATIONS
Skilled professional Medical Practice Administrative Assistant and Certified Medical Assistant
 23 years of medical and surgical practice experience encompassing:
o 10 years of clinical experience o 6 years in Plastic Surgery
o 5 years in Cardiology o 7 years in Ear, Nose & Throat
o 4 years in Family Practice o 1 year in Technical Services
 Medical Systems/Technology:
o EMR-Medi-evolve/ E-clinical works o Micro Sys MD
o Epic o GEMMS computer system
 Medical/Clinical experience:
o EKG, holter and event monitor, prothrombin times o Immunizations/injections - adult and pediatric
o Respiratory testing o Phlebotomy - adult and pediatric
o Nurse triage o In-office surgical procedures
o UA procedures o Wound care
 Secretarial, billing and back office experience:
o Prescription refills o Charges, checks, deposits, statements, reports
o Order/schedule procedures, surgeries, lab, testing o Patient, physician, insurance company liaison
o Testing and lab work collection/review o Medical/office parts and supplies
o Insurance approval/pre-certification, electronic claims o Multi-line phone system, patient call triage
 In-depth knowledge of medical terminology
EDUCATION
Portage Lakes Career Center; Uniontown, OH 1988-1990
Medical Assisting Degree
EXPERIENCE
Northeast Ohio Cardiovascular Specialists; Akron, OH June 2010 – Present
Referral Coordinator – EP Department; January 2016 – Present
 Triage patient and provider calls
 Triage lab orders and review, enter labs for physicians
 Administer and deliver faxes and other communications
Medical Assistant – EP Department; March 2014 – December 2015
 Perform electrocardiograms, holter monitors, event monitors, and prothrombin times
 Work with providers to obtain medical histories
 Instruct patients about medication and special diets
 Explain treatment procedures to patients, prepare patients for stress testing
 Perform vitals on patients, room patients, input history and all information into EMR
 Maintain sample drug cabinet and dispose expired medications
Medical Secretary – EP Department; June 2010 – March 2014
 Triage patient calls, triage and perform prescription refills
 Schedule lab and outpatient/inpatient testing
 Prepare EP procedure paperwork for hospital lab
 Collect all testing performed prior to patient’s office visit with physician or nurse
 Pre-certify procedures and testing with insurance companies

2. 13018 Williamsburg Ave NW
Heather Pressler 234-706-9111
Uniontown, Ohio 44685 hpressler0@gmail.com
Summa Physicians Inc; Uniontown, OH October 2009 – May 2010
Certified Medical Assistant
 Schedule lab and outpatient/inpatient testing
 Patient intake and check-out, assess any emergency triage walk-in patients
 Perform vitals on patients, room patients, input history and all information into EMR
 Perform EKG’s, draw blood; give injections of medicine and immunizations with doctors order
 Fill out script authorization and all physical forms for patients
 Assess patient needs for doctor visit and perform appropriate tests
Northeast Family Healthcare; Tallmadge, OH August 2006 – October 2009
Certified Medical Assistant
 Perform vitals on patients, room patients, input history and all information into EMR
 Draw blood; give injections of medicine and immunizations with doctors order; perform EKG’s
 Fill out script authorization and all physical forms for patients
 Assess patient needs for doctor visit and perform appropriate tests
Akron Plastic Surgeons; Akron, OH August 2000 – May 2006
Surgery Coordinator / Scheduler
 Schedule patients for surgery, make hospital reservations, send surgery orders to patients
 Approve procedures with insurance companies and insurance verification
 Counsel patients and families for special procedures
 Order and review lab work; liaison for patients and physicians
Summit ENT Specialists; Akron, OH September 1999 – August 2000
Office Coordinator / Manager, Business Clerk
 Order medical and office supplies; call in prescriptions
 Send electronic claims, printing/mailing claim forms, and insurance pre-certification
 Post charges, insurance checks, personal checks, prepare bank deposits
Casto Technical Services; Charleston, WV October 1998 – July 1999
Secretary / Receptionist
 Type monthly quota reports, fax, file, and post mail
 Coordinate training
 Order and invoice parts, process overnight packages
Ear, Nose, & Throat Associates Inc.; Charleston, WV May 1992 – July 1998
Medical Assistant / Surgery Coordinator; April 1993 – July 1998
 Schedule surgery and post-op appointments for five physicians
 Counsel patients regarding surgery, answer any medical questions regarding surgery
 Write orders for preoperative testing
 Review lab work for physicians
 Verify insurance and pre-certification of surgeries
 Make hospital reservations, provide hospitals with physicians’ orders
Business Office Clerk; May 1992 – April 1993
 Check patients in and out of office
 Post insurance checks
 Bill all daily charges, prepare daily deposit
 Explain and send itemized statements to patients