1. ANALYTICS: USP:
www.socialpylon.com
HOW DOES IT WORK?
WHAT IT IS?
REASON TO BELIEVE
• Real-time moderation of owned channels
• Team of over 40 moderators
• Constant supervision of all moderators activities
• Manual sentiment and context tagging of each entry
• Analytical dashboard with precise real-time sentiment
and post statistics
• In-depth experience in crisis management in social media
• 24/7/365 multiple language moderation
COMBINATION OF COMPUTER ANALYTICS WITH MANPOWER
gives you precise statistics in real-time in a dedicated dashboard
POST
Data are collected from
owned channels:
Facebook, Twitter, Youtube,
Instagram, company blog, etc.
POST
COLLECTING
Within 3 min the post
is collected by SocialPylon
and converted into
a SocialPylon ticket
POST
CATEGORIZATION
Within 5 min the ticket
is categorized (sentiment,
type, category) by the
premoderation team
POST
REPLY
If the ticket needs a reply,
it is forwarded to one
of the senior moderators
on the project and answered
according to the „brand
book” within 15 min
ANALYTICS
& REPORTING
All data are available
in a dedicated dashboard
and in the form of customized
reports prepared by
an experienced team
of data scientists
KPI
created by
SOCIAL CUSTOMER SERVICESOCIAL CUSTOMER SERVICESOCIAL CUSTOMER
REAL-TIME ANALYTICS
SOCIALPYLON
MONITORING MODERATION
• Shift from call-center to Facebook
• Biggest team of moderators with
longest experience in the CEE region
• Sales support
IN-HOUSE MODERATION
& SOCIAL MONITORING TOOL
WITH AN EXTENDED
ANALYTICAL DASHBOARD
84%OF POSTS ANSWERED
WITHIN 15 MINUTES IN 2014
SocialPylon
ALLOWS OUR CLIENTS TO MAKE
BUSINESS DECISIONS BASED ON
THE DATA WE DELIVER
BEST IN CLASS
MODERATION
• MAX 3 MIN: time to collect entry
• MAX 15 MIN: time to answer
a post by moderator
• Every entry read & assessed
by a certified moderator
